Instructional Designer/Digital Adoption Specialist

SAAS HTML Enterprise
Who are we?
Whatfix is the #1 Digital Adoption Platform (DAP) for Enterprises. We are changing the way Enterprises train and support their end-users on Applications. We provide large enterprises (Mostly Fortune 500 companies) with a SaaS platform that accelerates their employee's learning of new applications, and subsequently, the support of those applications. Our platform replaces old-fashioned classroom training. We take application training into the product, allowing the end-user to learn how to use the application from within the application. In addition, we provide ongoing support & re-training efforts contextually, with step-by-step guidance inside any web application at the exact time a task is being performed. The product has redefined the way companies onboard, train, and provide support to users 

About the Role 
Our Professional Services (PS) team of around 70+ members is working with large enterprises spread across the North Americas (70%), EMEA (20%), and APAC (10%) regions. The DAA Services group is part of the PS team and is looking for an Instructional Designer/Digital Adoption Specialist with extraordinary communication and design skills. 

What will you get to do? 
  • Participate in ideation sessions with customers to arrive at the best technical and user experience approaches
  • Provide and follow best practices for applying instructional design theory to Whatfix in-system guidance
  • Work with our customers to integrate Whatfix solutions into enterprise applications
  • Own and drive the customer engagement with proper documentations and status reports
  • Apply analytics expertise to interpret analytics and provide guidance on where to prioritize Whatfix content
  • Pilot new feature releases to directly influence the overall Product development roadmap
  • Work cross-functionally in collaboration with different departments, including Product, Customer Success, Sales and Customer Support

Our ideal Digital Adoption Specialist:
  • 3-5 years experience as an Instructional Designer or Technical Writer
  • Basic understanding of JavaScript and HTML
  • Experience working for a SaaS product-based or technology company is strongly preferred
  • Excellent verbal and written communication skills
  • Good authoring and documentation skills
  • Has created user guides or Instructional manuals for internal or external audiences
  • Ability to quickly grasp complex business processes and design solutions to navigate them
  • Thinks creatively and drives innovation
  • Has strategic and critical thinking skills
  • Has the ability to manage complex and concurrent projects
  • Possesses the ability to work with a diverse set of people
  • Shows strong organizational skills with the ability to prioritize and respond to shifting deadlines
  • University degree in Computer Science, Engineering or equivalent is preferred
  • Willing to work between 7am-5pm Eastern US Timezone

What sets us apart from the rest
  • $140mm in funding, most recently a $90mm Series D from investors like Sequoia Capital, SoftBank, Stellaris, Cisco, and Eight Roads
  • With over 100 of the Fortune 1000 already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco
  • YoY revenue growth of over 60% (despite COVID!)
  • Gartner and Everest Research recognize Whatfix as a Global Market Leader in the digital adoption space
  • Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
  • “Hustle Mode ON” is something we live by

Perks / Benefits
  • Mac shop, work with the newest technologies
  • Unlimited PTO policy
  • Paid parental leave-12 weeks!
  • Monthly cell phone stipend
  • Medical, Dental, and Vision coverage
  • Team and company outings
  • Learning and Development benefits
  • Great culture! Great People! Glassdoor rating of 4.6 and 99% approval rate of the executive team

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Whatfix logo

Location: Charlotte, North Carolina
Employer: Whatfix

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