Academic Advisor 2

Job Profile:

Academic Advisor 2

Job Family:

Academic Advising

Time Type:

Full time

Max Pay - Depends on experience:

$54,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Resolves complex issues and also take the lead on projects built around student support and is both an individual-contributor position; works with a broad knowledge of overlapping functions and processes; team lead/holds team accountable/reports up to leadership/trainer.

Job Description:

Salary Range: $48,600 - $54,000 DOE

Overview

The Department of Physics is seeking an Academic Advisor 2 to promote and support student retention and graduation across the university. Under administrative direction, the Academic Success Advisor provides comprehensive academic counseling to guide students in making timely progress toward degree completion. This role includes offering in-person and virtual support, developing tailored strategies to address individual student needs, and collaborating with faculty and staff to enhance academic success initiatives. The ideal candidate will demonstrate strong communication skills, attention to detail, and a student-focused approach to ensure academic and personal growth objectives are met efficiently.

Essential Duties

• Provides comprehensive individual and group academic advising in support of student success, retention, and timely degree completion. Works collaboratively with students, faculty, staff, and university partners to deliver holistic academic support and guidance.

• Proactively monitors student academic progress and program effectiveness using degree progress tools, customer relationship management systems, analytics platforms, and other technology-based resources. Apply evidence-based advising practices, student development theory, and retention-focused strategies to inform interventions and improve outcomes.

• Identifies, addresses, and resolves student concerns, questions, or issues. Collaborate with students to explore academic and co-curricular options including degree pathways, tutoring, counseling, career services, success coaching, research opportunities, internships, study abroad, and extracurricular engagement. Provides counsel to support informed decision-making aligned with student goals, interests, and abilities.

• Serves as a key contributor and subject-matter expert within the advising team. Ensures ongoing student satisfaction with academic progress and advising services through follow-up, assessment of service effectiveness, and continuous improvement of advising practices.

• Utilizes and adapts to emerging technologies and university systems including student information databases, CRM platforms, appointment systems, degree audit tools, and analytics software. Provides feedback and insight on system functionality and process improvement to enhance student experience.

• Acts as a college/department representative to current and prospective students, faculty, staff, and external stakeholders. Participates in and presents at orientations, recruitment events, workshops, and outreach activities related to academic success initiatives.

• Collaborates across academic units and student service areas to facilitate coordinated and comprehensive student support. Maintains a clear understanding of departmental and university-wide priorities, policies, and processes and how they impact the student experience.

• Coordinates academic success programs, projects, or initiatives within the department or college. This may include establishing timelines, goals, assessment plans, and budgets where applicable. Leads or contributes to advising policy development, implementation, and evaluation.

• Supports training and professional development of advising staff and contributes to team knowledge-sharing and continuous improvement efforts.

• Recognizes and addresses complex or urgent issues, escalating or redirecting matters as appropriate. Partners with leadership propose solutions and lead initiatives designed to improve student support and program effectiveness.

• Prepares reports, proposals, documentation, and assessments based on analysis of data and program outcomes.

• As required, serves as a course instructor or faculty resource and engages with internal and external stakeholders to advance student success efforts.

• Performs other duties as assigned.

Minimum Qualifications

Bachelor's degree AND three (3) years or more previous experience in one or more of the following: advising, student recruitment/retention or related student services utilizing a proactive and innovative approach which results in demonstrated outcomes in retention, graduation, and academic planning; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications

• Experience working in academic advising or higher education, working with undergraduate students enrolled in in-person and/or online degree programs.

• Demonstrated knowledge of principles, practices, procedures and methods of evidence-based academic advising strategies.

• Experience in using Microsoft Office applications.

• Experience in using technology to facilitate advising (DARS, PeopleSoft, Salesforce, Zoom, etc.)

• Experience providing presentations or workshops to students.

• Demonstrated knowledge of ASU academic structure, organization, and practices.

• Experience adapting quickly to new technology, practices, and policies.

• Evidence of effective verbal and written communication skills.

• Demonstrated knowledge of academic programs, colleges, departments, and schools at ASU.

• Demonstrated knowledge of conflict resolution

• Evidence of attention to detail

Work Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.

• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

• Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.

• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), and associated computer/technology peripherals.

This position receives managerial review of objectives. This position provides supervision of staff for completion of tasks as needed.

This position is eligible for a hybrid schedule. Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Department Statement:

The Department of Physics at ASU is proud to be:

• Ranked among the top 20 physics programs in the West.

• Home to a Doctoral program ranked 50th nationally.

• A global leader in microscopy and diffraction methods.

We are dedicated to developing exceptional programs and research opportunities for students pursuing the study of physics. Our faculty are among the finest researchers, educators, and mentors in the field, driving innovation and discovery.

As a leader in solid-state physics research at the nanometer scale, we utilize state-of-the-art instrumentation, including electron microscopes, scanning probe microscopes, ion beam probes, solid-state lasers, and a low-energy electron microscope. Our experimental research spans the smallest scales, with access to world-class accelerators worldwide.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$17301.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.