Edtech.com's Summary

College of Charleston is hiring an Academic Applications Administrator (Re-announcement)* to serve as the primary technical expert for the enterprise systems and integrations behind teaching and learning. The role supports faculty and students on academic applications and makes sure current and future systems match the college's architecture and infrastructure standards. The administrator also owns the learning management system, its integrations, and the analytics and accessibility testing that keep courses working.

Highlights

Serve as the primary technical expert for enterprise teaching and learning systems and their integrations
Manage the learning management system, including configuration, user hierarchies, and API integrations with third-party tools
Support faculty and students on academic applications
Track learning analytics and build system-usage reports to measure training and knowledge base effectiveness
Test system content against WCAG 2.1 accessibility guidelines
Resolve learner tickets and write technical documentation and end-user training in plain language
Work with SCORM, xAPI, and LTI content standards and Active Directory user provisioning
Troubleshoot system outages, with after-hours support sometimes required
Associate's degree in an IT-related field plus 2 years of IT experience in higher education, with a bachelor's in computer science preferred
Pay range of $67,728 to $90,300 depending on education and experience

Academic Applications Administrator (Re-announcement)* Full Description

Job Purpose

The Academic Applications Administrator serves as the primary technical expert for all enterprise systems and integrations related to teaching and learning. Provides operational support to faculty and students on academic applications and systems. Ensures that existing and future applications align with the architectural and infrastructural standards and strategies set by Information Technology and in the institution.

Minimum Requirements

Associate's degree in an IT-related field and 2 years of IT-related experience in higher education is required. A Bachelor's degree in Computer Science or a related field is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply. Must have expertise with the management and support of Learning Management Systems (LMS) and integrations into the LMS. Candidates must also possess a deep understanding of LMS architecture, including system configuration and user hierarchies, as well as proficiency in learning analytics to track user data, measure the effectiveness of training and knowledge base articles, and generate detailed system-usage reports. Additionally, a foundational grasp of adult learning theory and UX/UI principles is required to design logical, engaging learning pathways. Finally, the successful candidate must demonstrate competence in accessibility compliance, specifically in testing system content against Web Content Accessibility Guidelines (WCAG 2.1) to ensure full regulatory alignment.

Required Knowledge, Skills and Abilities

Extensive working knowledge of systems architecture, systems planning and design, network operating systems, and systems management. Must possess extensive analytical, technical troubleshooting, and root-cause analysis skills to efficiently resolve system errors. Familiarity with project management methodology, Identity and Access Management (including Active Directory and user provisioning), and digital content standards such as SCORM, xAPI (Tin Can), and LTI is required. Candidates must demonstrate capability with basic coding and web technologies, specifically reading HTML, CSS, and simple JavaScript to troubleshoot formatting issues and embed web components. Expertise in integrating third-party tools into an LMS via APIs, alongside a strong attention to detail regarding quality assurance, such as course uploads, role management, and content testing, is essential. Finally, the role requires excellent customer support and communication skills to work well with others (colleagues, stakeholders, vendors), resolve learner tickets, write clear technical documentation, and translate complex technical issues into user-focused language for end-user training.

Job Duties

Serves as technical expert and provides technical support to primary stakeholders (faculty, staff, and students) for all academic systems and applications. Coordinates with stakeholders, vendors, and other technical IT groups to resolve system and application related problems. Performs day-to-day application system administration, manages and tracks work through the internal ticketing system, and analyzes performance indicators to ensure enterprise systems operate efficiently (50%).
Collaborates directly with vendor support to solve system issues for stakeholders, stays in constant communication with stakeholders, schedules and conducts one-on-one consultations, and consults with vendor experts, other analysts, and management on proactive systems management (20%).
Develops systems management plans and strategies, such as monitoring system and error logs and disk space. Prepares and maintains documentation for systems support and training. Researches and recommends new technologies for the academic community and campus systems (15%).
Performs and manages third-party integrations and upgrades on-prem and vendor-hosted systems. Debugs and tests systems software and vendor packages. Analyzes system design and develops methods to improve efficiency and performance (10%).
Participates in development of policies and procedures. Leads, or participates in, medium to large project teams that implement complex technical solutions to meet campus requirements (5%).

Additional Comments

Work Location: This position is an on-campus position. *Applicants who previously applied for this position must submit a new application for consideration. After hours support may be required to troubleshoot system/application outages. Some occasional travel for professional development, conferences and meetings may be required.

Salary

$67,728 - $90,300 (commensurate with education/experience which exceeds the minimum requirements).

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Offers of employment are contingent upon a successful background check.

EEO Statement

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws.

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Academic Applications Administrator (Re-announcement)*

Edtech.com's Summary

Academic Applications Administrator (Re-announcement)* Full Description

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