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edtech.com
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University of Dayton

Academic IT Client Service Analyst

🇺🇸 Hybrid - Dayton, OH

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ March 26th, 2025

ITIL ITSM

Edtech.com's Summary

University of Dayton is hiring an Academic IT Client Service Analyst. The role involves being the frontline support for faculty, staff, and students by resolving a variety of technical issues and ensuring smooth technology integration on campus. Responsibilities include troubleshooting hardware, software, classroom technology, and managing IT systems effectively.

Highlights

  • Provide exemplary customer service for faculty and staff.
  • Administer multiple operating systems in an enterprise environment.
  • Handle back-end management and deployment functions.
  • Assist with classroom technology and academic initiatives.
  • Require experience with Windows systems and audio-visual troubleshooting.
  • Associate’s degree or two years in IT customer support required.
  • Experience coordinating across multiple IT disciplines necessary.
  • Proficiency in managing workstations and diagnosing hardware issues.

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