Edtech.com's Summary

The Global First Year, a partnership between Florida International University and Shorelight, is hiring an Academic Operations Coordinator. This role manages academic protocols, tracks student performance data, supports curricular requirements, and coordinates academic services to facilitate international students' transition and success in their degree programs.

Highlights

Drive academic protocols and implement academic policies under leadership direction
Track and report key performance indicators (KPIs) for student success
Manage student academic records, including progression statistics and FERPA compliance
Register students for courses and assist with academic workshops and orientation sessions
Serve as academic liaison and subject matter expert to student services and university staff
Coordinate academic support services in partnership with university departments and college advisors
Maintain compliance with organizational information security policies
Require bachelor's degree and 1+ year experience in higher education or related administrative roles
Proficiency in MS Excel and MS Access required; preferred experience with Banner, PeopleSoft, Astra, Salesforce, or equivalent
Experience working with non-native English speakers and ability to work limited evenings and weekends

Academic Operations Coordinator Full Description

Academic Operations Coordinator

Miami, Florida, United States

About Us

The Global First Year is a partnership between Florida International University (FIU) and Shorelight. The Global First Year combines English language instruction and support with academic instruction and acculturation.The mission of the program is to immerse first-year international students in the academic and cultural life of the university, help them integrate into campus life, and provide the support that increases their academic successes and likelihood in obtaining their FIU degrees.

Job Overview

The Academic Operations Coordinator (AOC) provides support for the FIU Global First Year academic team. Under the direction of academic leadership, the AOC drives academic protocols and implementation of academic policies along with tracking key performance indicators for student success data. The AOC supports students with curricular requirements for their intended majors as well as utilization of academic support services on campus. He/She/They supports FIU Global First Year and University staff to provide students with a smooth transition to their degree program. The AOC is responsible for accurate record keeping, and supports academic leadership in scheduling, teaching, and relationship building with FIU Global First Year. This position reports to the Academic Operations Director.

The Academic Operations Coordinator works with students one on one and in small groups to share academic and curricular information so excellent organizational skills, strong attention to detail, and outstanding interpersonal skills with cultural sensitivity toward students and staff from diverse backgrounds is critical. He/she/they is an energetic team player who thrives in a fast-paced environment and has excellent customer service skills. Strong problem-solving and decision-making abilities as well as the ability to work in a diverse environment that requires cross-cultural awareness and understanding is essential.

Essential Functions

Academic Data Management & Integrity

Coordinate the collection of data and report on Academic KPI’s
Develop and maintain cohort and student academic history and academic performance tracking
Maintain student academic records and statistics, including progression statistics, FERPA release forms, workshop attendance, and notes from faculty

Academic Services

Register students in courses within the student information system
Develop and present workshops in partnership with Student Services
Assist in the preparation and delivery of academic overview session at student orientation

Relationship Management

Function as academic liaison to the student services team, providing trainings, and serving as the SME (Subject Matter Expert) as required
Coordinate the academic support services for FIU Global First Year students in partnership with University
Work closely with the College advisors to ensure a coordinated advising and registration process as students’ progress
Participate in committee meetings with stakeholders across the University, including faculty and staff

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

Bachelor’s Degree, preferably in a related field
1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department
High level of proficiency in MS Excel and MS Access
Ability to work limited evenings and weekends
Eligible to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s Degree, preferably in a related field
Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other)
Experience scheduling courses, classrooms, and faculty
Experience with Salesforce or equivalent CRM at the data entry and administrative level
Experience working successfully with non-native English speakers

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required--Education, Criminal, Identity

FIU Global First Year is an Equal Opportunity Employer.

Original Job Description

Academic Operations Coordinator

Miami, Florida, United States

About Us

Job Overview

Essential Functions

Academic Data Management & Integrity

Coordinate the collection of data and report on Academic KPI’s
Develop and maintain cohort and student academic history and academic performance tracking
Maintain student academic records and statistics, including progression statistics, FERPA release forms, workshop attendance, and notes from faculty

Academic Services

Register students in courses within the student information system
Develop and present workshops in partnership with Student Services
Assist in the preparation and delivery of academic overview session at student orientation

Relationship Management

Function as academic liaison to the student services team, providing trainings, and serving as the SME (Subject Matter Expert) as required
Coordinate the academic support services for FIU Global First Year students in partnership with University
Work closely with the College advisors to ensure a coordinated advising and registration process as students’ progress
Participate in committee meetings with stakeholders across the University, including faculty and staff

Security

Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
Take responsibility for any Shorelight assets assigned to you
Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

Bachelor’s Degree, preferably in a related field
1+ years working experience in higher education or as administrative staff in a registrar’s office, academic, or related department
High level of proficiency in MS Excel and MS Access
Ability to work limited evenings and weekends
Eligible to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

Master’s Degree, preferably in a related field
Proficiency with industry standard software and registration programs: Banner, PeopleSoft, Astra, (or other)
Experience scheduling courses, classrooms, and faculty
Experience with Salesforce or equivalent CRM at the data entry and administrative level
Experience working successfully with non-native English speakers

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required--Education, Criminal, Identity

FIU Global First Year is an Equal Opportunity Employer.

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