Edtech.com's Summary

Michigan State University is hiring an Academic Program Coordinator for the Graduate School Dean's office in East Lansing, Michigan. The role is the Graduate School's expert on the student information system and the Slate admissions platform, troubleshooting issues and working with technical teams on fixes and enhancements. The coordinator also trains staff and students across campus on student information system processes at all graduate and professional levels.

Highlights

Produce, conduct, and update training on new and existing student information system processes for staff and students across campus.
Identify system issues, troubleshoot them alone or with the functional teams, and work with the technical team to implement resolutions.
Respond to IT trouble tickets related to GradPlan and monitor the gradsis and gradslate email accounts for stakeholder questions.
Evaluate and prioritize enhancement requests to the Slate admissions platform, handle Slate security requests at the graduate level, and collaborate with the Slate Graduate Team and Office of Admission.
Test releases and upgrades in the student information system and attend SIS transition team meetings.
Support graduate units across campus on fellowships, assistantships, and the student lifecycle from admission to graduation.
Associate's degree level knowledge plus one to three years of related work in university admissions or administration, or an equivalent combination of education and experience.
Extensive experience with both the student information system at student.msu.edu and the Slate admissions platform is the desired background.

Academic Program Coordinator Full Description

Academic Program Coordinator

Graduate School Dean 10067378

Support Staff

East Lansing, Michigan, United States

Full Time (90-100%)

Group: Clerical Technical- CT

Opening on: Oct 14 2026

Closing at: Oct 20 2026 - 23:55 EDT

Salary Commensurate with Experience

Position Summary

The Graduate School is looking for a professional with in-depth experience with the SIS system (student.msu.edu) and the University’s Admissions platform (Slate). This person must have extensive experience working in both platforms and have a clear understanding of how both platforms function. The person must have the ability to identify system issues and have the knowledge to trouble shoot alone or with guidance from the functional teams, and work with the technical team to implement resolutions.

The person will be responsible for producing, conducting and updating training on new and existing processes to staff and students across campus at all graduate and professional levels for the student information system. Other duties include identifying and making recommendations for system modifications and enhancements, workflows and other processes to ensure better end user experiences. The position will respond to IT trouble tickets related to GradPlan, monitor and answer questions in the [email protected] email account, and attend SIS transition team and other SIS related meetings. The position will act as a liaison between end users, functional and technical teams to troubleshoot and communicate system problems or enhancements. In addition, this position will be responsible for performing the necessary testing in the Student Information System for releases and upgrades. This position will work with Graduate Units across campus to provide support related to other graduate student matters including: fellowships, assistantships, and student life cycle from admission to graduation.

This person will also be responsible for addressing stakeholder inquiries via the [email protected] email. In addition, they will be responsible for evaluating and prioritizing enhancement requests to the Slate platform and working with the technical team to implement the changes. This person would handle security requests at the Graduate level for Slate. The position would attend meetings related to the Slate project and continue on as the project progresses to steady state. This person would collaborate regularly with the Slate Graduate Team as well as the Office of Admission team.

Minimum Requirements

Knowledge equivalent to that which normally would be acquired through the first two or three years of college, such as an Associate's degree in business, education, higher education, psychology, business or a related field which corresponds to the area of employment; one to three years of related and progressively more responsible or expansive work experience in university/college/academic admissions or related administrative position; or an equivalent combination of education and experience.

Desired Qualifications

The Graduate School is looking for a professional with in-depth experience with the SIS system (student.msu.edu) and the University’s Admissions platform (Slate). This person must have extensive experience working on both platforms and have a clear understanding of how both platforms function. The person must have the ability to identify system issues and have the knowledge to trouble shoot alone or with guidance from the functional teams, and work with the technical team to implement the resolution. The person must also demonstrate dedication to diversity, equity, and inclusion and commitment to continuously develop in this respect.

Required Application Materials

Cover letter, resume and three references

Work Hours

STANDARD 8-5

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

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Academic Program Coordinator

Edtech.com's Summary

Academic Program Coordinator Full Description

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