Academic Success Advisor

Job Profile:

Academic Advisor 1

Job Family:

Academic Advising

Time Type:

Full time

Max Pay - Depends on experience:

$54,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes

Job Description:

The Academic Success Advisor serves as a key contributor to promoting and supporting student retention and graduation university-wide and, within the College of Health Solutions (CHS) Online Degree Programs. They play a critical role in guiding students toward timely degree completion. This position provides proactive, holistic, and student-centered advising to a population of fully online learners across multiple CHS degree programs. Through a range of fully virtual academic counseling and support strategies, the advisor monitors student progress, promotes academic success, and helps students navigate their academic pathways. The advisor collaborates closely with CHS faculty and staff, university partners, and student success teams to deliver coordinated, high-quality academic support that aligns with CHS's mission and the university's commitment to student achievement.

The College of Health Solutions is committed to creating a positive culture of inclusion, wellness, and employee engagement. We exemplify this through our Staff Success Hub, whose Council membership is open to all CHS staff. The Council gives staff a voice in decision-making at the college level and reflects the college leadership's commitment to attracting, developing, and retaining the best, most talent in a safe and inclusive environment.

Position Salary Range:

• $46,300 - $54,000 per year; DOE

Essential Duties:

• Provide proactive, student-centered virtual academic advising to online learners to support retention, academic success, and timely degree completion.

• Monitor student progress using university systems and analytics tools; apply retention-focused strategies to address concerns and improve outcomes.

• Collaborate with CHS faculty, staff, and university partners to deliver personalized student support.

• Guide students through curriculum requirements and connect them with academic and university resources such as tutoring, counseling, career services, and success coaching.

• Communicate effectively through virtual platforms, maintaining strong professional relationships and responding to student questions and concerns in a timely manner.

• Escalate complex or urgent student issues following established college and university procedures.

• Participate in virtual orientations, workshops, and recruitment or student success events as a representative of CHS.

• Contribute to continuous improvement by providing feedback on advising tools, processes, and student support practices.

• Support implementation of advising policies, academic success initiatives, and other duties that enhance the online student experience.

Desired Qualifications:

• Experience providing academic advising or student success services in a higher education setting, preferably with undergraduate or online student populations.

• Knowledge of evidence-based advising practices, student development theory, and retention-focused strategies.

• Strong customer-service orientation with the ability to support students and address a wide range of academic concerns.

• Demonstrated ability to communicate effectively and maintain professional working relationships with students, faculty, and staff.

• Experience using multiple advising and student support technologies (e.g., degree progress tools, CRM systems, appointment platforms, analytics tools) and the ability to quickly learn new systems.

• Proven ability to self-motivate, manage workload independently, and stay organized in a fully remote work environment.

• Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and comfort working in an environment focused on continuous improvement and innovation.

• Experience working with ASU systems and tools such as DARS, PeopleSoft, Salesforce, Retention Dashboard, eAdvisor, and critical tracking tools (preferred).

• Knowledge of ASU's academic structure, programs, and resources, including familiarity with ASU Online.

• Experience creating presentations and delivering information in group settings.

• Ability to identify student needs, connect them with appropriate resources, and escalate complex issues as necessary.

Working Environment:

• Use basic math.

• Deliver presentations.

• Ability to clearly communicate verbally, read, write, see and hear.

• Required to stand for varying lengths of time and walk moderate distances to perform work.

• Use office equipment, i.e. printers, copiers, fax machines, telephones, calculator.

• Regular activities require ability to quickly change priorities, may include/subject to resolution of conflicts.

• Use of software/computer equipment for extended periods of time.

• Use critical thinking to make decisions and/or analyze and report data/results of tests conducted.

• Use an ASU or personal vehicle to travel to different campuses.

• Ability to lift and transport up to 10 pounds.

• Frequent bending, reaching, lifting, pushing and pulling up to 10 pounds.

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Although this position is designated as full remote, applicants must be local to the Phoenix metropolitan area, as periodic on-site meetings and campus engagements may be required at the ASU Downtown Phoenix campus.

Department Statement:

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical interventions to improve health outcomes through education, research and service. We equip students with the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations; analyze and translate large amounts of health data into solutions; and maximize the technology, science, business and application of diagnostics. CHS research programs encompass basic, discovery science, clinical trials, intervention science and measurement of  health outcomes. CHS takes an interdisciplinary approach to address the complex systems that underpin health problems. The college is highly collaborative, transparent and team-oriented with an organizational structure that includes translational teams, affinity networks and academic programs to improve the health of people and communities.

The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, science of health care delivery, and speech and hearing science. Our programs are offered at ASU's Downtown Phoenix, Tempe, Polytechnic, West and Lake Havasu campuses, as well as on Mayo Clinic's campus in north Phoenix.

For more information about ASU and the College of Health Solutions, visit https://www.asu.edu/about/ and https://chs.asu.edu/

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Phoenix

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$24297.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.