Edtech.com's Summary

Arizona State University is hiring an Academic Success Advisor to support student retention and graduation within the College of Health Solutions Online Degree Programs. The advisor provides proactive, holistic virtual academic advising to fully online undergraduate learners, monitors progress through university systems, and collaborates with faculty, staff, and partners to guide students toward timely degree completion.

Highlights

Provide proactive, student-centered virtual academic advising to support retention and success of online learners.
Monitor student progress using university systems and analytics tools, applying retention strategies to improve outcomes.
Collaborate with College of Health Solutions faculty, staff, and university partners to deliver personalized student support.
Guide students through curriculum requirements and connect them with academic and university resources such as tutoring, counseling, career services, and coaching.
Communicate effectively via virtual platforms, managing student inquiries and escalating urgent issues per procedures.
Participate in virtual orientations, workshops, and recruitment or success events representing the college.
Use advising technologies including degree progress tools, CRM systems, appointment platforms, analytics tools; proficiency with Microsoft Office required.
Associate's degree and one year of relevant experience required; higher education advising experience, especially online or undergraduate, preferred.
Remote position following Arizona time zone requiring a stable home office setup.
Salary range $46,300 to $54,000 annually, dependent on experience.

Academic Success Advisor Full Description

Job Profile:Academic Advisor 1

Job Family:Academic Advising

Time Type:Full time

Max Pay - Depends on experience:$54,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Provides direct student-facing support to undergraduate students enrolled at the university. Utilizes a wide range of software, student development theory, and retention-focused strategies. Working under direct supervision to support students by performing specific, articulated goals and outcomes

Job Description:

Position Salary Range:

$46,300 - $54,000; per year, DOE

Job Description:

The Academic Success Advisor serves as a key contributor to promoting and supporting student retention and graduation university-wide and, within the College of Health Solutions (CHS) Online Degree Programs. They play a critical role in guiding students toward timely degree completion. This position provides proactive, holistic, and student-centered advising to a population of fully online learners across multiple CHS degree programs. Through a range of fully virtual academic counseling and support strategies, the advisor monitors student progress, promotes academic success, and helps students navigate their academic pathways. The advisor collaborates closely with CHS faculty and staff, university partners, and student success teams to deliver coordinated, high-quality academic support that aligns with CHS's mission and the university's commitment to student achievement.

Essential Duties:

Provide proactive, student-centered virtual academic advising to online learners to support retention, academic success, and timely degree completion.
Monitor student progress using university systems and analytics tools; apply retention-focused strategies to address concerns and improve outcomes.
Collaborate with CHS faculty, staff, and university partners to deliver personalized student support.
Guide students through curriculum requirements and connect them with academic and university resources such as tutoring, counseling, career services, and success coaching.
Communicate effectively through virtual platforms, maintaining strong professional relationships and responding to student questions and concerns in a timely manner.
Escalate complex or urgent student issues following established college and university procedures.
Participate in virtual orientations, workshops, and recruitment or student success events as a representative of CHS.
Contribute to continuous improvement by providing feedback on advising tools, processes, and student support practices.
Support implementation of advising policies, academic success initiatives, and other duties that enhance the online student experience.

Desired Qualifications:

Experience providing academic advising or student success services in a higher education setting, preferably with undergraduate or online student populations.
Knowledge of evidence-based advising practices, student development theory, and retention-focused strategies.
Strong customer-service orientation with the ability to support students from diverse backgrounds and address a wide range of academic concerns.
Demonstrated ability to communicate effectively and maintain professional working relationships with students, faculty, and staff.
Experience using multiple advising and student support technologies (e.g., degree progress tools, CRM systems, appointment platforms, analytics tools) and the ability to quickly learn new systems.
Proven ability to self-motivate, manage workload independently, and stay organized in a fully remote work environment.
Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and comfort working in an environment focused on continuous improvement and innovation.
Experience working with ASU systems and tools such as DARS, PeopleSoft, Salesforce, Retention Dashboard, eAdvisor, and critical tracking tools (preferred).
Knowledge of ASU's academic structure, programs, and resources, including familiarity with ASU Online.
Experience creating presentations and delivering information in group settings.
Ability to identify student needs, connect them with appropriate resources, and escalate complex issues as necessary.

Working Environment:

This position is designated as remote and may be performed from a home office. Employees are expected to have a suitable remote work environment with stable internet connectivity. Standard work hours follow Arizona Time.
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Visual acuity and manual dexterity associated with daily use of desktop computer.
Works from general instructions on standard job duties and specific directions/instructions on new assignments.

Department Statement:

The College of Health Solutions (CHS) is dedicated to translating scientific advances into practical interventions to improve health outcomes through education, research and service. We equip students with the knowledge and skills to influence healthier lifestyle choices; develop creative interventions to improve the health of people and populations; analyze and translate large amounts of health data into solutions; and maximize the technology, science, business and application of diagnostics. CHS research programs encompass basic, discovery science, clinical trials, intervention science and measurement of health outcomes. CHS takes an interdisciplinary approach to address the complex systems that underpin health problems. The college is highly collaborative, transparent and team-oriented with an organizational structure that includes translational teams, affinity networks and academic programs to improve the health of people and communities.

The current training programs include behavioral health, biomedical diagnostics, biomedical informatics, exercise science, health promotion, health sciences, kinesiology, medical studies, nutrition, population health, science of health care delivery, and speech and hearing science. Our programs are offered at ASU's Downtown Phoenix, Tempe, Polytechnic, West and Lake Havasu campuses, as well as on Mayo Clinic's campus in north Phoenix.

For more information about ASU and the College of Health Solutions, visit https://www.asu.edu/about/ and https://chs.asu.edu/

Driving Requirement:Driving is not required for this position.

Location:Off-Campus: Other AZ Locations

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$16216.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description

Job Profile:Academic Advisor 1

Job Family:Academic Advising

Time Type:Full time

Max Pay - Depends on experience:$54,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Job Description:

Position Salary Range:

$46,300 - $54,000; per year, DOE

Job Description:

Essential Duties:

Provide proactive, student-centered virtual academic advising to online learners to support retention, academic success, and timely degree completion.
Monitor student progress using university systems and analytics tools; apply retention-focused strategies to address concerns and improve outcomes.
Collaborate with CHS faculty, staff, and university partners to deliver personalized student support.
Guide students through curriculum requirements and connect them with academic and university resources such as tutoring, counseling, career services, and success coaching.
Communicate effectively through virtual platforms, maintaining strong professional relationships and responding to student questions and concerns in a timely manner.
Escalate complex or urgent student issues following established college and university procedures.
Participate in virtual orientations, workshops, and recruitment or student success events as a representative of CHS.
Contribute to continuous improvement by providing feedback on advising tools, processes, and student support practices.
Support implementation of advising policies, academic success initiatives, and other duties that enhance the online student experience.

Desired Qualifications:

Experience providing academic advising or student success services in a higher education setting, preferably with undergraduate or online student populations.
Knowledge of evidence-based advising practices, student development theory, and retention-focused strategies.
Strong customer-service orientation with the ability to support students from diverse backgrounds and address a wide range of academic concerns.
Demonstrated ability to communicate effectively and maintain professional working relationships with students, faculty, and staff.
Experience using multiple advising and student support technologies (e.g., degree progress tools, CRM systems, appointment platforms, analytics tools) and the ability to quickly learn new systems.
Proven ability to self-motivate, manage workload independently, and stay organized in a fully remote work environment.
Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and comfort working in an environment focused on continuous improvement and innovation.
Experience working with ASU systems and tools such as DARS, PeopleSoft, Salesforce, Retention Dashboard, eAdvisor, and critical tracking tools (preferred).
Knowledge of ASU's academic structure, programs, and resources, including familiarity with ASU Online.
Experience creating presentations and delivering information in group settings.
Ability to identify student needs, connect them with appropriate resources, and escalate complex issues as necessary.

Working Environment:

This position is designated as remote and may be performed from a home office. Employees are expected to have a suitable remote work environment with stable internet connectivity. Standard work hours follow Arizona Time.
Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Visual acuity and manual dexterity associated with daily use of desktop computer.
Works from general instructions on standard job duties and specific directions/instructions on new assignments.

Department Statement:

For more information about ASU and the College of Health Solutions, visit https://www.asu.edu/about/ and https://chs.asu.edu/

Driving Requirement:Driving is not required for this position.

Location:Off-Campus: Other AZ Locations

Funding:No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$16216.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Need help finding the right job?

We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.

ASU Statement:

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

Notice of Availability of the ASU Annual Security and Fire Safety Report:

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

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Academic Success Advisor

Edtech.com's Summary

Academic Success Advisor Full Description

Associate Vice Chancellor for Student Affairs

Student Affairs Officer I

Part-Time Advising and Retention Specialist

Advising and Retention Specialist

Student Affairs Manager