Northern Virginia Community College
Academic Success Coach
🇺🇸 Hybrid - Alexandria, VA
🕑 Full-Time
💰 $65K - $75K
💻 Academic Advising
🗓️ August 21st, 2025
Blackboard
Canvas
FERPA
Edtech.com's Summary
Northern Virginia Community College is hiring an Academic Success Coach. The coach directly supports students on academic warning and probation through individual and group sessions, manages caseloads, facilitates workshops, collaborates on policy improvements, and provides academic advising and program development to enhance student success.
Highlights
- Provide academic coaching, advising, and case management for students on academic warning and probation.
- Use student tracking software to maintain accurate records and manage caseloads.
- Facilitate workshops and contribute to academic success communications such as newsletters and websites.
- Participate in college-wide working groups, task forces, and committees to support student success policies.
- Collect data, track outcomes, and generate reports related to student academic performance.
- Required knowledge includes FERPA, FOIA, Title IX, VAWA/SaVE, and Clery legislation compliance.
- Proficiency in Microsoft Office, CANVAS, ticket tracking software, Adobe Acrobat Reader, social media, and Internet research is necessary.
- Experience in advising, coaching, teaching workshops, event planning, and educational program support is required.
- Hiring range is $65,000 to $75,000 annually, full-time Monday to Friday schedule with occasional evenings and weekends.
- Applicants must reside in Virginia, Maryland, or the District of Columbia.
Academic Success Coach Full Description
Academic Success Coach
Please see Special Instructions for more details.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth's Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Working Title | Academic Success Coach
Role Title | Education Support Spec III
Role Code | 29144-FP
FLSA | Exempt
Pay Band | 04
Position Number | 28000798
Agency | Northern VA Community College
Division | NV280-Provost Alexandria
Work Location | Alexandria - 510
Hiring Range | $65,000-$75,000
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Regular work hours are Monday to Friday from 8:30 am to 5:00 pm, with approximately one evening per week and occasional weekend hours.
May be required to occasionally travel to off-campus work sites such as other campuses, college sites, or local universities.
Eligible for one day telework following probationary period and approval of supervisor.
Sensitive Position | No
Job Description | General Description:
The Academic Success Coach reports to the Associate Dean of Student Success and provides academic success services to students on academic warning and probation through appointments and group sessions. The Academic Success Coach proactively engages students on academic warning and/or probation through diverse programming and communications.
Duties and Tasks:Engage in direct interactions, relationship building, case management, and deliver programming in support of NOVA students needing holistic social, emotional, and academic support. Keep accurate, up to date notes with the appropriate student tracking software. Actively manage a caseload of “at risk” students, including those on academic probation, through individual meetings, group sessions, Navigate campaigns, and referrals to college and external resources. Facilitate workshops for faculty members, staff, students, and prospective students on a variety of academic success topics. Meet regularly with colleagues on the college-wide Academic Success Working Group to actively support policy and process improvement in collaboration with central student services. Assist in the writing of the academic success newsletter/blog/website/CANVAS site. Collect data, track outcomes, and produce reports about students on academic probation. Provide robust and thorough academic advising to caseload and to the general student population. Participate in walk-in advising. Serve as a liaison to advising teams. Participate in College task forces, pathway councils, leadership committees, and working groups. Participates in regular professional development as required and/or relevant to the assigned work.
***All applicants must reside in Virginia, Maryland, or District of Columbia.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Required KSAs: Skilled in providing academic coaching and advising to “at-risk” students and an ability to maintain confidentiality. Ability to discern appropriate instances of confidentiality and effectively communicate this with students. Ability to promote inclusive coaching sessions and a campus climate respectful of diversity and multiculturalism. Ability to utilize interpersonal and problem-solving skills to collaborate and negotiate with students, faculty, staff, parents, members of the community and university representatives. Ability to de-escalate high emotion situations and mental health emergencies, and appropriately involve other college resources and supports, making appropriate referrals. Knowledge of relevant federal, state, VCCS, and college policies and regulations including the Family Education Rights Privacy Act (FERPA), Freedom of Information Act (FOIA), Title IX, and VAWA/SaVE, and Clery legislation. Ability to understand, disseminate, interpret, and communicate college policies and regulations using approved and accepted processes and practices. Demonstrate outstanding oral and written communication skills, including the development of letters, emails, and workshop materials, and the ability to present to and instruct large and small audiences. Ability to design, implement, and evaluate programs and projects. Ability to collaborate on the development, assessment and reporting of student learning outcomes and other assessment measures. Knowledge of processes and policies for working with students on academic warning and probation. Ability to conduct responsibilities while demonstrating excellent customer service skills. Knowledge of, and skill in, computer usage including Microsoft Office, e-mail, student information systems, CANVAS, ticket tracking software, Adobe Acrobat Reader, social media, and use of the Internet to complete research. Ability to understand and conceptualize data needs and utilize database systems to generate reports. Ability to manage multiple tasks in a timely manner in a fast-paced environment.
Minimum Work Experience: Experience providing advising and/or coaching to college students or prospective college students. Experience teaching or facilitating workshops. Experience with event planning, implementation, and evaluation. Experience with educational program support. Experience with computer programs such as Microsoft Office, e-mail, student information systems, CANVAS, ticket tracking software, Adobe Acrobat Reader, social media, and/or use of the Internet to complete research.
Additional Considerations | Additional Considerations: Bilingual with proficiency in a foreign language frequently spoken in Northern Virginia. Experience utilizing Navigate and PeopleSoft or other student information systems.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | N/A
Role Title | Education Support Spec III
Role Code | 29144-FP
FLSA | Exempt
Pay Band | 04
Position Number | 28000798
Agency | Northern VA Community College
Division | NV280-Provost Alexandria
Work Location | Alexandria - 510
Hiring Range | $65,000-$75,000
Emergency/Essential Personnel | No
EEO Category | B-Professional
Full Time or Part Time | Full Time
Does this position have telework options? -Telework options are subject to change based on business needs- |
Does this position have a bilingual or multilingual skill requirement or preference? |
Work Schedule | Regular work hours are Monday to Friday from 8:30 am to 5:00 pm, with approximately one evening per week and occasional weekend hours.
May be required to occasionally travel to off-campus work sites such as other campuses, college sites, or local universities.
Eligible for one day telework following probationary period and approval of supervisor.
Sensitive Position | No
Job Description | General Description:
The Academic Success Coach reports to the Associate Dean of Student Success and provides academic success services to students on academic warning and probation through appointments and group sessions. The Academic Success Coach proactively engages students on academic warning and/or probation through diverse programming and communications.
Duties and Tasks:Engage in direct interactions, relationship building, case management, and deliver programming in support of NOVA students needing holistic social, emotional, and academic support. Keep accurate, up to date notes with the appropriate student tracking software. Actively manage a caseload of “at risk” students, including those on academic probation, through individual meetings, group sessions, Navigate campaigns, and referrals to college and external resources. Facilitate workshops for faculty members, staff, students, and prospective students on a variety of academic success topics. Meet regularly with colleagues on the college-wide Academic Success Working Group to actively support policy and process improvement in collaboration with central student services. Assist in the writing of the academic success newsletter/blog/website/CANVAS site. Collect data, track outcomes, and produce reports about students on academic probation. Provide robust and thorough academic advising to caseload and to the general student population. Participate in walk-in advising. Serve as a liaison to advising teams. Participate in College task forces, pathway councils, leadership committees, and working groups. Participates in regular professional development as required and/or relevant to the assigned work.
***All applicants must reside in Virginia, Maryland, or District of Columbia.
Special Assignments | May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications | Required KSAs: Skilled in providing academic coaching and advising to “at-risk” students and an ability to maintain confidentiality. Ability to discern appropriate instances of confidentiality and effectively communicate this with students. Ability to promote inclusive coaching sessions and a campus climate respectful of diversity and multiculturalism. Ability to utilize interpersonal and problem-solving skills to collaborate and negotiate with students, faculty, staff, parents, members of the community and university representatives. Ability to de-escalate high emotion situations and mental health emergencies, and appropriately involve other college resources and supports, making appropriate referrals. Knowledge of relevant federal, state, VCCS, and college policies and regulations including the Family Education Rights Privacy Act (FERPA), Freedom of Information Act (FOIA), Title IX, and VAWA/SaVE, and Clery legislation. Ability to understand, disseminate, interpret, and communicate college policies and regulations using approved and accepted processes and practices. Demonstrate outstanding oral and written communication skills, including the development of letters, emails, and workshop materials, and the ability to present to and instruct large and small audiences. Ability to design, implement, and evaluate programs and projects. Ability to collaborate on the development, assessment and reporting of student learning outcomes and other assessment measures. Knowledge of processes and policies for working with students on academic warning and probation. Ability to conduct responsibilities while demonstrating excellent customer service skills. Knowledge of, and skill in, computer usage including Microsoft Office, e-mail, student information systems, CANVAS, ticket tracking software, Adobe Acrobat Reader, social media, and use of the Internet to complete research. Ability to understand and conceptualize data needs and utilize database systems to generate reports. Ability to manage multiple tasks in a timely manner in a fast-paced environment.
Minimum Work Experience: Experience providing advising and/or coaching to college students or prospective college students. Experience teaching or facilitating workshops. Experience with event planning, implementation, and evaluation. Experience with educational program support. Experience with computer programs such as Microsoft Office, e-mail, student information systems, CANVAS, ticket tracking software, Adobe Acrobat Reader, social media, and/or use of the Internet to complete research.
Additional Considerations | Additional Considerations: Bilingual with proficiency in a foreign language frequently spoken in Northern Virginia. Experience utilizing Navigate and PeopleSoft or other student information systems.
Operation of a State Vehicle | No
Supervises Employees | No
Required Travel | N/A
Posting Detail Information
Posting Number | CLS_3957P
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 08/20/2025
Job Close Date | 09/17/2025
Open Until Filled |
Agency Website | www.nvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/88019
Recruitment Type | General Public - G
Number of Vacancies | 1
Position End Date (if temporary) |
Job Open Date | 08/20/2025
Job Close Date | 09/17/2025
Open Until Filled |
Agency Website | www.nvcc.edu
Contact Name |
Email |
Phone Number |
Special Instructions to Applicants | In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information |
Background Check Statement Disclaimer | The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement | The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non-merit factors.
ADA Statement | The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement | VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
Quicklink for Posting | https://jobs.vccs.edu/postings/88019
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you now or in the future require visa sponsorship to work in the United States?
- Yes
- No
- * I understand this position is not a remote position and I will be required to attend work in person.
- Yes
- No
- * I understand this position is located in Virginia and I will be required to reside in the DMV metro area.
- Yes
- No
- * Do you have experience providing advising and/or coaching to college students or prospective college students?
- yes
- no
- * Do you have experience teaching or facilitating workshops?
- Yes
- No
- * Do you have experience with event planning, implementation, and evaluation?
- Yes
- No
- * Do you have experience with educational program support?
- Yes
- No
- * Do you have experience in computer literacy, video conferencing, Google Applications, MS Excel, MS Word, and MS PowerPoint, and a higher education learning management system (i.e., Blackboard, CANVAS, etc)?
- Yes
- No
Applicant Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
- Alternative Hiring Process Letter
- (877) 340-5577
- ats@ssc.vccs.edu
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