Academic Success Manager

🇮🇳 Remote - IN 🕑 Full-Time 💰 TBD 💻 Academic Advising 🗓️ August 14th, 2026

CRM

Edtech.com's Summary

Elsevier is hiring an Academic Success Manager. This role requires driving adoption, retention, and growth of academic institution portfolios by leveraging learning design expertise and product knowledge to deliver measurable teaching and learning value.

Highlights

Manage account health proactively, addressing adoption risks before renewal.
Develop and execute engagement and growth plans, including upsell opportunities.
Build trust with multiple stakeholders such as Deans, program leads, and educators.
Deliver training tailored to institutional learning objectives and curriculum workflows.
Create scalable onboarding resources providing timely training.
Requires 6-10 years of experience in Academic Digital Product B2B Sales.
Must have deep understanding of teaching practices, curriculum design, and accreditation processes.
Strong proficiency with CRM and data analytics for reporting and insights.
Excellent presentation and training skills, able to simplify complex concepts.
Supports customers across academic health institutions.

Academic Success Manager Full Description

About the Team
Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for customers across global health, supporting health providers with accessible, trusted evidence-based information and preparing medical and nursing students with effective tools and resources.

About the Role
The Academic Success Manager (ASM) is responsible for driving adoption, retention, and growth across a portfolio of academic institutions, combining learning design and pedagogy, deep customer knowledge, and product fluency to ensure each institution realises measurable teaching and learning value.

Key Responsibilities

Own account health and act proactively, anticipating problems before they arise and addressing adoption risk well before renewal.
Maintain a clear engagement and growth plan for each account, including upsell opportunities and additional product fits.
Build trust across multiple levels — Deans, programme leads, unit coordinators, and individual educators.
Deliver use-case-based training mapped to each institution's learning objectives and curriculum workflows.
Develop scalable onboarding resources that provide 'just in time' training.

Requirements

6-10 years of experience in Academic Digital Product B2B Sales.
Deep understanding of teaching practice, curriculum design, and the accreditation process.
Strong CRM and data proficiency for reporting, account insights, and adoption metrics.
Confident presenter and patient trainer, comfortable simplifying complex concepts for diverse audiences.

About the Business
Elsevier is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.

Original Job Description

Key Responsibilities

Own account health and act proactively, anticipating problems before they arise and addressing adoption risk well before renewal.
Maintain a clear engagement and growth plan for each account, including upsell opportunities and additional product fits.
Build trust across multiple levels — Deans, programme leads, unit coordinators, and individual educators.
Deliver use-case-based training mapped to each institution's learning objectives and curriculum workflows.
Develop scalable onboarding resources that provide 'just in time' training.

Requirements

6-10 years of experience in Academic Digital Product B2B Sales.
Deep understanding of teaching practice, curriculum design, and the accreditation process.
Strong CRM and data proficiency for reporting, account insights, and adoption metrics.
Confident presenter and patient trainer, comfortable simplifying complex concepts for diverse audiences.