Academic Success Retention Coordinator

Job Profile:

Academic Advisor 4

Job Family:

Academic Advising

Time Type:

Full time

Max Pay - Depends on experience:

$63,500.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Represents college/department as a primary contact. Serves as a consultant to leadership on academic policies, plans, and objectives. Drives college/department initiatives with a holistic perspective of larger university wide priorities. May regularly interact with key internal and external stakeholders.

Job Description:

The School for Engineering of Matter, Transport and Energy (SEMTE) at Arizona State University is seeking a dedicated Academic Success Retention Coordinator focused on undergraduate student retention. This position plays a key role in supporting student success through academic advising, retention initiatives, and coordination of ASU 101-SEM courses. The coordinator will serve as the unit's expert on retention strategies, systems, and processes.  

Position Salary Range: $58,000 -$63,500 per year; D.O.E.

Essential Duties:

Academic Advising

• Provide individualized and group advising to online and campus-based SEMTE undergraduate students via in-person, phone, email, and Zoom.

•  Support student success and timely graduation by addressing academic concerns and making appropriate referrals to university resources.

• Provide administrative support related to student enrollment, registration, orientation, retention and degree completion while maintaining comprehensive and accurate student records using a variety of software and data sources.

• Utilize advising tools and software to monitor progress and support student success.

• Support students to resolve challenges by having current knowledge and making appropriate referrals to ASU services including, but not limited to, Student Health, ASU Counseling Services and the Fulton Career Center.

• Consult with program chairs, faculty, colleagues and students to support FSE students to proceed efficiently through their curriculum and navigate setbacks.

• Maintain accurate and timely student records and communications.

Retention Outreach & Coordination

• Oversee the implementation of university, FSE and SEMTE retention initiatives.

• Identify students at risk of leaving the major or college and develop targeted outreach strategies.

• Analyze retention data using university systems such as Analytics and Salesforce.

• Manage SEMTE Salesforce Advisor Portal activity by reviewing cases regularly and following up with advising team as needed.

• Coordinate and implement workshops on retention related strategies or theories to support and foster professional development.

• Partner with the Associate Director in Academic and Student Affairs (ASA) to design and implement retention campaigns and follow-up plans.

• Train advisors on retention systems, tools, and best practices.

• Identify students at‐risk for leaving the major or college. Develop programming to proactively manage these student situations.

• Develop transition advising strategies to support students changing majors or transferring into/out of SEMTE.

• Compose an annual report detailing retention efforts, trends in data, and visuals to provide a summary of year‐over-year student persistence.

• Organize and participate in ASU and FSE initiatives and efforts aimed at recruiting, engaging and retaining FSE students.

ASU 101-SEM Course Coordination    

• Coordinate 50+ sections of ASU 101 for SEMTE. Ensure an appropriate number of ASU 101 sections are offered each semester to accommodate all freshmen students and each section is staffed with an ASU 101 section leader, advisor, and faculty.

• Coordinate ASU 101 schedule and course content with SEMTE program chairs. Ensure that curriculum for the course is being followed by faculty, advisors, and section leaders.

• Communicate with faculty all expectations for ASU 101-SEM and follow up with faculty as needed regarding any issues or changes to the course.

• Lead 3-5 advising sessions in ASU 101-SEM each semester.

Desired Qualifications:

• Experience building and modifying Canvas shells

• Experience giving presentations or leading first year success classes

• Experience advising undergraduate students from diverse backgrounds

• Experience advising students in STEM majors

• Experience running reports and using data to make informed decisions regarding student outreach and retention

• Experience working with at risk student populations

• Experience collaborating with a diverse constituency of faculty, staff, and students

• Experience with Salesforce (i.e. case management, advisor portal, reports).

• Experience using Analytics, MyReports and/or AWS and using data in Excel to make informed decisions and prepare reports for leadership.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse (75%); frequently required to stand for varying lengths of time and walk moderate distances to perform work (25).

• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

• Ability to clearly communicate verbally, read, write, see and hear to perform essential functions.

• This position receives regular review of objectives.

Department Statement:

At the Ira A. Fulton Schools of Engineering, we are delivering a world-class learning experience for our students and advancing research and innovation â€” all at scale. The Fulton Schools research enterprise leads use-inspired research and key national initiatives, including the Southwest Advanced Prototyping Hub, accelerating microelectronics and workforce development for the Department of Defense. We also lead the Electrified Processes for Industry Without Carbon Clean Energy Manufacturing Institute, supported by the Department of Energy, aiming to reduce carbon emissions and strengthen manufacturing. As the lead institution for the Center for Accelerating Operational Efficiency, we enhance homeland security operations through advanced tools and technologies. Additionally, we lead an NSF Engineering Research Center developing sustainable civil infrastructure and partner with another ERC advancing clean water technology.

The Fulton Schools hosts numerous research centers that leverage faculty expertise to drive engineering innovation and entrepreneurship across four interdisciplinary impact areas: Climate Technology Solutions, Competitive Manufacturing in an Advanced Economy, National and Economic Security, and Technology-Enhanced Health and Medicine. Our faculty are achieving excellence at scale, positioning the Fulton Schools among the nation's top engineering colleges for invention disclosures, U.S. patents, and startups.

We are an engineering school on the rise at the nation's most innovative university, situated in the heart of its fastest-growing metropolitan area. The breadth of our faculty's research interests and interdisciplinary approach, along with over 50 graduate and 27 undergraduate degree programs, creates a strong foundation for collaboration and the advancement of ideas that contribute to a more sustainable and livable global future.

The Fulton Schools of Engineering follows a framework of values designed to distinguish our practice and guide daily decisions in our academic, research, corporate engagement and entrepreneurial endeavors. These values influence how we recognize, reward and communicate our achievements. At the Fulton Schools of Engineering, we:

- Cultivate excellence.

- Deliver innovation that matters.

- Encourage bold thinking.

- Foster a community of learning and collaboration.

- Build a foundation for all to be successful.

Working at ASU has outstanding benefits that include: health, dental and vision insurance plans; ASU/UA/NAU tuition reduction for the employee and qualified family members; life insurance and disability programs; sick leave and holidays; state and optional retirement plans; access to ASU recreation and cultural activities, and more. To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator. 

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$16601.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.