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University of Central Florida
Academic Support Coordinator II
Higher Ed
Retention
Enrollment
Edtech.com's Summary
University of Central Florida is hiring an Academic Support Coordinator II to support graduate students in the College of Community Innovation and Education (CCIE). Working in the college's Office of Graduate Affairs, the coordinator advises prospective and admitted students on graduate policy, keeps degree audits and academic records current, and certifies graduating students each semester.
Highlights
- Advise prospective and admitted CCIE students on graduate policies and procedures, and interpret information about the college's graduate programs.
- Process and maintain GPS degree audits, including transcript evaluation, course substitutions and petitions, and academic record updates such as state test scores.
- Manage graduation for certificate, master's, EdS, and doctoral students, including degree certification and registration of dissertation hours.
- Coordinate with departments on proctoring of graduate and doctoral comprehensive exams, candidacy, doctoral committee assignments, and thesis and dissertation defenses.
- Handle graduate application processing for the college, advising students on their admissibility under faculty and university protocols.
- Present at student orientations and coach staff on graduate student services processes, working with CCIE faculty, program coordinators, and the College of Graduate Studies.
- Bachelor's or Master's degree and 2+ years of relevant experience, or an equivalent combination; experience supporting a high volume of students and academic records in higher education is preferred.
- Proficiency with databases or student information systems, along with strong attention to detail, communication, and customer service skills.
- Expected salary starts at $48,722 and is negotiable, for a full-time, regular position working Monday through Friday, 8:00 AM to 5:00 PM.
- Applicants must be authorized to work for any U.S. employer, as visa sponsorship is not available.
Academic Support Coordinator II Full Description
Graduate Student Affairs - CCIE
Job ID: R114477 | Main Campus, Orlando, Florida | Staff | Full time
Office of Graduate Affairs, CCIE:
The Office of Graduate Affairs located in the College of Community Innovation and Education (CCIE) serves as the College's primary resource on graduate student policy, course transfers, student leaves of absence, and thesis/dissertation committee practices and registration. Our team members provide faculty and student support services for graduate education from initial inquiry in locating the right program, to admission and enrollment, through to graduation.
The Opportunity:
The Academic Support Coordinator II is primarily responsible for coordinating student support activities (e.g., advising, admission, and retention) related to all CCIE graduate students, faculty and programs. This position also certifies graduating CCIE students every semester, advising students on graduate policy, procedures, and practices throughout enrollment.
Responsibilities:
- Advise prospective and admitted CCIE students on graduate policies and procedures, and provide/interpret information relative to all CCIE graduate programs.
- Process, update, and maintain GPS degree audits for graduate students, including evaluation of transcripts, processing of course substitutions/petitions, and updating academic records to include input of state test scores.
- Oversee and manage the certificate, master's, EdS, and doctoral graduation responsibilities as assigned for the College, including degree certification and registration of dissertation hours.
- Assist with and deliver presentations at student orientations and provide advising and participation at student-related functions for the Office of Graduate Affairs.
- Interact with departments for proctoring of graduate and doctoral comprehensive exams, course registration information, candidacy, doctoral committee assignments, and thesis/dissertation defenses.
- Coach staff in the graduate student services processes and interact with CCIE graduate faculty, program coordinators, college staff, and the College of Graduate Studies.
- Ensure that graduate students are properly informed of degree requirements, policies, and academic standing; process initial programs of study, including transcripts and record-keeping.
- Manage the graduate student application processing functions for the College, including advising students on their admissibility according to faculty and university protocols.
Minimum Qualifications:
Bachelor's or Master's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
Preferred Qualifications:
- Previous experience in a higher education setting supporting a high volume of students and managing academic record updates and tracking.
- Ability to work independently, manage time effectively, prioritize multiple responsibilities, and support long-range academic planning.
- Excellent written and verbal communication, customer service, and problem-solving skills.
- Demonstrated proficiency with technology, including experience using databases or student information systems.
- Highly organized and adaptable, with strong interpersonal skills and the ability to work effectively in a collaborative environment.
- Strong attention to detail and accuracy when reviewing and maintaining student academic information.
Special Instructions to the Applicants:
All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H-1B transfers or employment-based visa processing for individuals currently sponsored by another employer.
Department:
College of Community Innovation and Education (CCIE) Graduate Affairs
Work Schedule:
Monday - Friday; 8:00AM - 5:00PM
Type of Appointment:
Regular
Expected Salary:
$48,722.00 to Negotiable
Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.
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