Edtech.com's Summary

Concorde Career Colleges, Inc. is hiring an Academic Technology & Media Coordinator | Campus Technical Support. The coordinator manages the Learning Resource Center, supports computing technology and digital resources on campus, and assists students with academic and technical needs. They also provide initial technical support, coordinate with IT for complex issues, and participate in training and communication efforts.

Highlights

Maintain Learning Resource Center hours and manage its inventory.
Support and maintain software on student computers and assist with technology usage.
Help students develop basic study skills and time management.
Introduce the Learning Resource Center during student orientations.
Provide initial technical support and escalate complex issues to IT department.
Track and communicate technology-related information effectively.
Attend IT and academic department calls to stay updated.
Required knowledge includes Microsoft Windows, Office, basic hardware/networking, library systems, and Learning Management Systems (Canvas preferred).
Qualifications include a High School Diploma or GED; education or IT degree preferred.
Occasional after-hours or weekend work is required to minimize disruption, and physical ability to lift up to 50 pounds is needed.

Academic Technology & Media Coordinator | Campus Technical Support Full Description

Overview:

Academic Technology & Media Coordinator (ATMC)

SUMMARY

This position is the first point of contact for students and associates regarding learning resources, media, and technology on campus.
The Academic Technology and Media Coordinator manages all aspects of Learning Resource Center and provides initial support for computing technology and equipment and other digital resources used on campus and in the classroom.
All Concorde associates are required to display professionalism and uphold Concorde’s
Mission and the core values of respect for the individual, integrity,
teamwork, customer service, and achievement.

Responsibilities:

KEY RESPONSIBILITIES

Maintain Learning Resource Center hours of operation
Manage inventory of Learning Resource Center including
Maintain software on student facing computers
Assist students with basic study skills, time management, and other academic skills
Attend orientation for new students to introduce the Learning Resource Center
Assist locally with launch, training and support for digital learning materials
Provide initial technical support to all users of technology on campus and resolve issues as when possible
Coordinate with the IT Department at Campus Support Center for resolution on more complex issues
Record, track, and effectively communicate all technology related information
Attend regularly scheduled calls led by Campus Support Center IT and/or Academic department
Perform other duties as assigned

Qualifications:
EXPERIENCE/EDUCATION

High School Diploma or GED (required); Education or IT degree preferred
Knowledge of library systems and procedures
Expertise with Microsoft Windows and Office products
Ability to perform basic troubleshooting and effectively communicate findings to associates with varying

levels of technical expertise

Knowledge of basic computer hardware and networking concepts
Working knowledge of online Learning Management Systems, Canvas preferred

Working knowledge of online Learning Management Systems, with Canvas preferred

Strong interpersonal and communication skills to support students and faculty

Excellent interpersonal and communication skills

OTHER COMMENTS/REQUIREMENTS

This role is required to occasionally work after-hours or weekends as necessary to perform tasks that may otherwise cause a disruption

Standard Abilities

Able and willing to:

Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Must occasionally work after-hours or weekends as necessary to minimize disruption to campus activities
Must be able to lift up to 50 pounds and perform physical duties common to materials handling

Original Job Description

Overview:

Academic Technology & Media Coordinator (ATMC)

SUMMARY

This position is the first point of contact for students and associates regarding learning resources, media, and technology on campus.
The Academic Technology and Media Coordinator manages all aspects of Learning Resource Center and provides initial support for computing technology and equipment and other digital resources used on campus and in the classroom.
All Concorde associates are required to display professionalism and uphold Concorde’s
Mission and the core values of respect for the individual, integrity,
teamwork, customer service, and achievement.

Responsibilities:

KEY RESPONSIBILITIES

Maintain Learning Resource Center hours of operation
Manage inventory of Learning Resource Center including
Maintain software on student facing computers
Assist students with basic study skills, time management, and other academic skills
Attend orientation for new students to introduce the Learning Resource Center
Assist locally with launch, training and support for digital learning materials
Provide initial technical support to all users of technology on campus and resolve issues as when possible
Coordinate with the IT Department at Campus Support Center for resolution on more complex issues
Record, track, and effectively communicate all technology related information
Attend regularly scheduled calls led by Campus Support Center IT and/or Academic department
Perform other duties as assigned

Qualifications:
EXPERIENCE/EDUCATION

High School Diploma or GED (required); Education or IT degree preferred
Knowledge of library systems and procedures
Expertise with Microsoft Windows and Office products
Ability to perform basic troubleshooting and effectively communicate findings to associates with varying

levels of technical expertise

Knowledge of basic computer hardware and networking concepts
Working knowledge of online Learning Management Systems, Canvas preferred

Working knowledge of online Learning Management Systems, with Canvas preferred

Strong interpersonal and communication skills to support students and faculty

Excellent interpersonal and communication skills

OTHER COMMENTS/REQUIREMENTS

This role is required to occasionally work after-hours or weekends as necessary to perform tasks that may otherwise cause a disruption

Standard Abilities

Able and willing to:

Communicate, think, learn, and reason
Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
Safely ambulate and/or maneuver when on-site at Company locations
Demonstrate and utilize active listening, inductive reasoning
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders
Must occasionally work after-hours or weekends as necessary to minimize disruption to campus activities
Must be able to lift up to 50 pounds and perform physical duties common to materials handling

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Academic Technology & Media Coordinator | Campus Technical Support

Edtech.com's Summary

Academic Technology & Media Coordinator | Campus Technical Support Full Description

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