Edtech.com's Summary

Concorde Career Colleges, Inc. is hiring an Academic Technology & Media Coordinator | Campus Technical Support. The role involves managing the Learning Resource Center, supporting students and staff with media and technology, facilitating academic support services, and providing initial technical troubleshooting on campus technology resources.

Highlights

Maintain Learning Resource Center operations and inventory in coordination with academic leaders.
Provide initial technical support and resolve basic computing and equipment issues for students and associates.
Facilitate tutoring and advising appointments and assist students with study and time management skills.
Support digital learning material launches and training locally.
Coordinate complex technical issue resolution with centralized IT support.
Maintain software on student-facing computers and manage technology-related records and communications.
Required bachelor’s degree in Education, IT or related field.
Experience with library systems, troubleshooting, basic hardware and networking, and Learning Management Systems (preferably Canvas).
Compensation ranges from $25 to $28 per hour depending on experience and qualifications.
Benefits include tuition waiver, paid time off, retirement matching, paid parental leave, competitive health and pet insurance.

Academic Technology & Media Coordinator | Campus Technical Support Full Description

Overview:

Academic Technology and Media Coordinator

Academic Technology and Media Coordinator serves as the first point of contact for students and associates regarding learning resources, media, and technology on campus. The Academic Technology and Media Coordinator manages all aspects of the Learning Resource Center and provides initial support for computing technology, equipment, and other digital resources used on campus and in the classroom.

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Hourly Rate: $25 to $28 per hour, depending on experience and qualifications. Responsibilities:

Principal Accountabilities & Deliverables

Maintain Learning Resource Center hours of operation
Manage inventory of Learning Resource Center including purchase of new materials in coordination with Program Directors
Maintain software on student facing computers
Facilitate tutoring and advising appointments for students with Faculty and Lamplighters
Assist students with basic study skills, time management, and other academic skills
Attend orientation for new students to introduce the Learning Resource Center
Assist locally with launch, training and support for digital learning materials
Provide initial technical support to all users of technology on campus and resolve issues as when possible
Coordinate with the IT Department at Campus Support Center for resolution on more complex issues
Record, track, and effectively communicate all technology related information
Attend regularly scheduled calls led by Campus Support Center IT and/or Academic department
Other duties as assigned

Qualifications:
Education / Experience

Bachelor’s degree in Education, IT or related field (required)
Knowledge of library systems and procedures (required)
Experience in basic troubleshooting and ability to communicate findings effectively (required)
Knowledge of basic computer hardware and networking concepts (required)
Working knowledge of online Learning Management Systems (required); Canvas experience (preferred)

Abilities

Ability to occasionally work after-hours or weekends as necessary to perform tasks that may otherwise cause a disruption

Standard Abilities

Able and willing to:
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders

Work Environment

Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as On Campus or On site; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.
No travel required

Original Job Description

Overview:

Academic Technology and Media Coordinator

In addition to joining an organization with an outstanding mission, Concorde is happy to provide the following Benefits You'll Love -

Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible)
Retirement Matching: 50% match on the first 6% of your contributions after 90 days
Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
Competitive Insurance: Health, vision, and dental coverage for you and your dependents
Pet Insurance: Competitive coverage for your furry family members through ASPCA
Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

Hourly Rate: $25 to $28 per hour, depending on experience and qualifications. Responsibilities:

Principal Accountabilities & Deliverables

Maintain Learning Resource Center hours of operation
Manage inventory of Learning Resource Center including purchase of new materials in coordination with Program Directors
Maintain software on student facing computers
Facilitate tutoring and advising appointments for students with Faculty and Lamplighters
Assist students with basic study skills, time management, and other academic skills
Attend orientation for new students to introduce the Learning Resource Center
Assist locally with launch, training and support for digital learning materials
Provide initial technical support to all users of technology on campus and resolve issues as when possible
Coordinate with the IT Department at Campus Support Center for resolution on more complex issues
Record, track, and effectively communicate all technology related information
Attend regularly scheduled calls led by Campus Support Center IT and/or Academic department
Other duties as assigned

Qualifications:
Education / Experience

Bachelor’s degree in Education, IT or related field (required)
Knowledge of library systems and procedures (required)
Experience in basic troubleshooting and ability to communicate findings effectively (required)
Knowledge of basic computer hardware and networking concepts (required)
Working knowledge of online Learning Management Systems (required); Canvas experience (preferred)

Abilities

Ability to occasionally work after-hours or weekends as necessary to perform tasks that may otherwise cause a disruption

Standard Abilities

Able and willing to:
- Communicate, think, learn, and reason
- Use computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasks
- Safely ambulate and/or maneuver when on-site at Company locations
- Demonstrate and utilize active listening, inductive reasoning, information ordering and category flexibility
Ability to use good judgment, problem-solving and decision-making skills
Ability to maintain confidentiality and manage sensitive information with discretion
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Ability to gain, understand and apply information and data as it relates essential functions of the position
Ability to foster long-term relationships with stakeholders

Work Environment

Work is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.
This position is designated as On Campus or On site; Work environments may include exposure to student learning environments with a variety of conditions. Employees must be able to follow all safety precautions including the use of personal-protective equipment. Employees must also be able to adhere to site-specific safety procedures.
No travel required

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Academic Technology & Media Coordinator | Campus Technical Support

Edtech.com's Summary

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