OverDrive
Account Manager
K-12
Salesforce
Edtech.com's Summary
OverDrive is hiring an Account Manager. The role involves building and maintaining trusted partner relationships, driving customer success, and maximizing return on investment for OverDrive's K–12 education partners by managing renewals, onboarding, and growth initiatives.
Highlights
- Develop and execute action plans to retain and grow business within assigned accounts.
- Build and maintain strong relationships with partners to resolve issues and enhance their experience.
- Drive partner awareness and usage of the Sora platform and other OverDrive products.
- Manage annual contract renewals and onboarding for new customers.
- Collaborate cross-functionally with territory teams, marketing, and training departments.
- Maintain accurate partner data and track activities in Salesforce.
- Require Bachelor’s degree or equivalent experience.
- 0-3 years in consultative sales, customer success, or K–12 education experience.
- Proficient in Microsoft Office and strong presentation, communication, and interpersonal skills.
- Must acquire and maintain knowledge of OverDrive’s products, strategies, competitors, and related technologies.
Account Manager Full Description
This position will require you to be in Cleveland, OH
We are in a hybrid schedule, 2 days on campus and 3 days WFH
We are in a hybrid schedule, 2 days on campus and 3 days WFH
The Account Manager's responsibilities include developing long-term, trusted relationships with partners and ensuring they receive the highest ROI possible for their OverDrive investment.
Responsibilities:
- Demonstrate a proficient understanding of OverDrive’s products and services, customer success processes, and K–12 customer needs.
- Develop and execute specific action plans to retain and grow existing business within assigned territory or accounts.
- Build relationships with assigned partners, facilitate issue resolution, and delight them with a positive, partner-centric experience.
- Work with partners to grow their awareness and usage of Sora and ensure they find value in OverDrive products.
- Work with partners to renew their OverDrive services, including annual contracts and subscriptions.
- Work cross-functionally to deliver exceptional partner experience and support, including product training and outreach marketing.
- Project manage the onboarding and post-launch experience for new customers to ensure early adoption and ongoing success with Sora.
- Efficiently manage time to focus on essential activities that ensure customer satisfaction, account growth, and renewal.
- Maintain accurate and useful partner records and opportunities in Salesforce, and track activities and account status updates as directed.
Requirements:
- Bachelor’s Degree in related field, or equivalent experience.
- 0 - 3 years’ of consultative sales experience, customer success, or K-12 education experience.
- Confident, proactive, and energetic; professional and team-oriented approach.
- Superior customer service skills.
- Excellent time management and organizational skills.
- Ability to manage cross group relationships within OverDrive (i.e., territory teams, marketing, training, etc.).
- Team player.
- Superior communication and interpersonal skills.
- Strong presentation skills.
- Must acquire and maintain knowledge of OverDrive's products and strategies, competitors and software/mobile devices.
- Outstanding Microsoft Office skills.
What’s Next:
As you’ve probably guessed, OverDrive is a place that values individuality and variety. We don’t want you to be like everyone else, we don’t even want you to be like us—we want you to be like you! So, if you're interested in joining the OverDrive team, apply below and tell us what inspires you about OverDrive and why you think you are perfect for our team.
OverDrive values diversity and is proud to be an equal opportunity employer.
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