Wiley
Account Manager
🇺🇸 Remote - IN
🕑 Full-Time
💰 $58K - $86K
💻 Customer Success
🗓️ November 13th, 2025
CRM
Edtech.com's Summary
Wiley is hiring an Account Manager responsible for managing, retaining, and growing institutional business within Local, State, and U.S. Federal Government sectors and government contractors. The role requires independently managing a portfolio of accounts, analyzing usage data to monitor customer health, and implementing strategies to grow revenue while meeting and exceeding sales goals by building strong customer relationships.
Highlights
- Manage, retain, and grow government institutional business accounts including local, state, federal, and contractors.
- Independently handle a portfolio of accounts with strategic account planning and renewal of agreements.
- Analyze usage data to assess customer health, identify trends, and perform data-driven negotiations.
- Develop solution-focused strategies integrating print and online revenue streams.
- Provide strong customer service by managing relationships and addressing issues promptly.
- Identify gaps and recommend products to improve research and teaching outcomes; manage cross-selling opportunities.
- Maintain sales pipeline and activity tracking using CRM systems; demonstrate autonomy and resilience.
- Required qualifications include a 4-year undergraduate degree, minimum 5 years experience, strong written communication, and proven consultative sales success.
- Preferred qualifications include publishing industry experience, knowledge of digital content marketing, and digital advertising concepts.
- Compensation range: $58,000 to $86,000 USD base pay, with fair and transparent pay practices and comprehensive benefits.
Account Manager Full Description
Job Description:Account Manager
Location:Remote, IN, USA
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.
About the Role:
The Account Manager II is responsible for managing, retaining, and growing institutional business within the "core" customer base segment - in this case the Local / State / and U.S. Federal Government as well as government contractors. This role involves meeting and exceeding sales goals by developing and maintaining strong relationships with government customers. The Account Manager will independently manage a portfolio of accounts, analyze usage data to understand customer health, and implement strategies to grow and defend revenue.
How you will make an Impact:
Account Growth and Management
- Identify key account stakeholders and implement strategies to grow and expand customer relationships
- Independently manage a portfolio of accounts and execute account planning activities
- Renew and renegotiate non-journal agreement paperwork and compliance requirements
- Drive solution-focused client strategies incorporating revenue streams across both print and online channels
Data-Driven Decision Making
- Analyze usage data to understand customer health and trends
- Leverage data to proactively identify and mitigate issues
- Execute data-driven negotiations to drive stakeholder consensus and deliver successful agreement outcomes
- Analyze customer performance trends and respond to customer questions/issues in a timely manner
Customer Service and Relationship Building
- Manage relationships with key stakeholders and respond to customer issues promptly and effectively
- Complete in-depth customer research using various sources to understand needs and market trends
- Tailor outreach and plan for customer meetings based on research findings
- Service accounts and defend revenue through proactive relationship management
Advisory and Solutions
- Act as a collections advisor by identifying gaps and recommending products to improve research and teaching outcomes
- Identify and manage cross-selling opportunities based on institutional-level collection needs
- Anticipate and understand customer needs and provide solutions for complex selling situations
Sales Process Management
- Manage opportunity pipeline following established sales processes
- Capture efforts consistently in CRM systems
- Track and report on sales activities and progress
- Demonstrate high degree of autonomy, resilience, and ability to work under pressure
We are Seeking Candidates who:
Required Qualifications
- 4-year undergraduate degree
- Minimum 5 years of experience
- Ability to identify and manage cross-selling opportunities
- Strong email/written communication skills
- Ability to work independently and manage one's own book of business
- Proven success in exceeding financial sales goals using a consultative sales approach
Preferred Qualifications
- Publishing industry experience in corporate or government sales
- Understanding of digital content marketing solutions
- Strong understanding of advertising concepts and digital solutions
About Wiley:
Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
When applying, please attach your resume/CV to be considered.
With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.
When applying, please attach your resume/CV to be considered.
Salary Range:58,000 USD to 86,000 USD#LI-KW1
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