Account Manager, Enroll360 (Early Career)

🇺🇸 Richmond, VA

🕑 Full-Time


💻 Other

🗓️ September 7th, 2023

Higher Ed Salesforce Workfront
At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,500 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across five major areas: enrollment, student success, institutional strategy, data & analytics, and diversity, equity, and inclusion (DE&I). We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.

At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.

For more information, visit our Careers page. 
The Role in Brief:

Account Manager, Enroll360
The Account Manager plays a crucial role in driving productive partner interactions and ensuring the success of Enroll360 partnership initiatives. The Account Manager supports the Strategic Leader (SL), the decision maker for client account teams. The AM’s primary responsibility is to fulfill partner needs and support execution of direct marketing campaigns by collaborating with internal team members and providing exceptional service to external clients. As a contact for assigned accounts, the position communicates with clients on daily campaign execution and ensures internal team members have the tools and information needed to execute campaigns.  

This role is based in Richmond, VA. 
Primary Responsibilities:
  • Collaborate with internal departments to support development and execution of direct marketing campaigns, including creative content, audience selection, data intake and return, and campaign reporting/analysis
  • Support preparations for and actively participate in partner communications, including via email, Zoom meetings, and in-person meetings
  • Guide partners to best practices using extensive knowledge of EAB program and ecosystem marketing
  • Act as a trusted ally to partners, serving as an extension of their Admission Office and primary point of contact for daily needs
  • Understand partner goals and serve as the partner advocate, actively gathering and communicating partner feedback, needs, and campaign results to the account team
  • Own and execute administrative tasks daily in support of client marketing campaigns including coordinating and scheduling meetings

Basic Qualifications:
  • Bachelor’s degree
  • 2+ years' of relevant professional experience (e.g., supporting client relationships, serving in a customer service capacity, teaching, working in admissions, operating in a nonprofit environment)
  • Proven experience in partner engagement, account management, or customer success roles
  • Excellent communication skills, both written and verbal, with the ability to present ideas clearly and concisely
  • Strong interpersonal skills and the ability to build and maintain relationships with partners and internal stakeholders
  • Detail-oriented with superb organizational skills
  • Proficient PC skills
  • Willingness to travel 15-20%

Ideal Qualifications:
  • Degree in Marketing, Advertising, Public Relations, Business Administration or related field
  • Familiarity with enrollment management and higher education industry (Undergraduate admissions experience preferred)
  • Experience with client relationship management and/or project management and related systems (especially Salesforce and Workfront)
  • Desire for professional growth and upward mobility within a growing company

Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package.
  • Medical, dental, and vision insurance; dependents and domestic partners eligible
  • 401(k) retirement plan with company match
  • 20+ days of PTO annually, in addition to paid firm holidays
  • Daytime leave policy for community service or fitness activities (up to 10 hours a month each)
  • Paid parental leave for birthing and non-birthing parents
  • Phase Back to Work program for employees returning from parental leave
  • Infertility treatment coverage and adoption or surrogacy assistance
  • Wellness programs including gym discounts and incentives to promote healthy living
  • Dynamic growth opportunities with merit-based promotion philosophy
  • Benefits kick in day one, see the full details here.
At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and a workplace where each team member is valued, respected and heard.
To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.