Macmillan Learning
Account Manager, Inside Sales
CRM
Salesforce
Edtech.com's Summary
Macmillan Learning is hiring an Account Manager, Inside Sales. The role involves managing customer relationships, anticipating and addressing instructor and administrator needs, and driving upsell opportunities within an assigned territory to increase and maintain business. The Account Manager actively uses CRM tools, engages with clients proactively, and delivers presentations to support customer success and retention.
Highlights
- Manage customer interactions and sales pipeline using Salesforce CRM.
- Identify at-risk customers through data analysis and develop strategies to improve renewal rates.
- Upsell print to digital products and promote Inclusive Access programs.
- Provide proactive outreach to faculty and institutional contacts via phone, video, and email.
- Plan and deliver online demos and presentations to clients.
- Assess instructor needs to offer tailored solutions that enhance teaching and student outcomes.
- Required skills include proficiency in MS Office and Google Suite, strong communication, and organizational abilities.
- Preferred qualifications include sales experience, Salesforce knowledge, higher education background, and interest in emerging digital and AI technologies.
- Salary range is $50,000 to $60,000 annually, exempt status.
- Benefits include competitive pay, bonus plan, health coverage, 401k contributions, paid time off, and various employee assistance programs.
Account Manager, Inside Sales Full Description
Account Manager, Inside Sales
Job Category: Sales
Requisition Number: ACCOU003334
Full-Time
Hamilton, NJ 08619, USA
Travel Required: Yes
Job Details
Description
At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we’d love to hear from you!
Our Account Managers play a critical role in our sales team. They ensure our customers have everything they need to succeed as Macmillan customers, from providing instructor resources to arranging department and/or instructor training. Our Account Managers bridge the gap between our sales reps and Customer Support. They try to anticipate instructor and administrator needs before they arise, so every Macmillan customer is delighted. The primary goals of this role are to increase and maintain a base of business and upsell print business within an assigned territory. Teamwork, collaboration, and communication are keys to succeeding in this position. To be successful in this role, an Account Manager must have the ability to connect and engage with customers. This role does not have managerial responsibilities.
Our Account Managers play a critical role in our sales team. They ensure our customers have everything they need to succeed as Macmillan customers, from providing instructor resources to arranging department and/or instructor training. Our Account Managers bridge the gap between our sales reps and Customer Support. They try to anticipate instructor and administrator needs before they arise, so every Macmillan customer is delighted. The primary goals of this role are to increase and maintain a base of business and upsell print business within an assigned territory. Teamwork, collaboration, and communication are keys to succeeding in this position. To be successful in this role, an Account Manager must have the ability to connect and engage with customers. This role does not have managerial responsibilities.
We know that talented candidates sometimes hesitate to apply when they don't meet every single qualification listed. We encourage you to apply if you're excited about this role and believe you can contribute meaningfully to our team, even if your background doesn't align perfectly with every requirement. We're looking for people who are passionate about our mission and can bring valuable perspectives to our work. Different experiences, skills, and approaches all have the potential to strengthen what we do. If this opportunity interests you, we'd love to hear how your unique background and abilities could contribute to our team's success. We're committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. We encourage all qualified candidates to apply - we're excited to learn about the different ways you might add value to our organization.
Major responsibilities include, but are not limited to:
- Actively and accurately manage company CRM tool (Salesforce). This includes, but is not limited to, all customer interactions, contacts, sales opportunities, and pipelines to be reflective of revenue expectations within a given territory.
- Regularly use internal data and analytics to identify at-risk customers and develop action plans geared towards driving usage and increasing renewal rates.
- Target upsell opportunities by converting print to digital and increasing sell-through at Inclusive Access enabled schools.
- Provide consistent, pro-active outreach to clients via phone, video, and email to ensure they are aware of the latest features, content, tips & tricks, etc. that will enhance their teaching experience and improve student outcomes.
- Plan, coordinate, and execute online presentations or schedule demos as needed to faculty and institutional contacts throughout the year.
- Assess and respond to individual instructor needs by listening, understanding, and overcoming obstacles to provide the best solutions to meet the customer's specific needs.
Required Qualifications:
- Bachelor’s Degree, or equivalent combination of education and experience.
- Knowledge of MS Office and Google Suite.
- Excellent written and verbal skills, ability to handle multiple projects simultaneously and work under pressure.
- Strong organizational and time-management skills, with attention to detail in maintaining accurate sales and customer records.
Preferred Qualifications:
- Previous sales experience.
- Experience with Salesforce as a CRM.
- Previous Higher Education experience.
- Passion for exploring emerging tools and platforms that enhance digital sales, virtual presentation quality, and customer success tracking.
- Ability to advocate for emerging AI technologies within a sales, support, or education technology environment that can enhance customer retention strategies, digital product upsell efforts, and overall territory performance.
Salary: $50,000 - $60,000
Exemption Status: Exempt
Physical Requirements: Requires periods of close concentration; must be able to multi-task and concentrate in noisy/busy environment. Must be able to sit for long periods of time . Must be able to travel occasionally; 2-4 times a year. Must be able to work overtime - more than 40 hours a week as needed.
This is a hybrid position that requires being in the Hamilton, NJ office 2-3 days per week.
Benefits
Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.
- Competitive pay and bonus plan
- Generous Health Benefits (Medical, Dental, Vision)
- Contributions to your 401k retirement account through Fidelity
- Generous paid time off, sick time, floating holidays, and paid holidays (Spring Reset Day , Juneteenth, Indigenous People's Day, Election Day, and more!)
- Employee Assistance Program, Education Assistance Program
- 100% employer-paid life and AD&D insurance
- And much more!
Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on Facebook, Twitter, LinkedIn or join our Macmillan Community. Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany.
At Macmillan Learning, we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities, experiences, and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law. You can read more about our Diversity, Equity, & Inclusion initiatives here.
The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an equal opportunity compliance program in compliance with the NY Department of Education’s guidance. Portions of the equal opportunity compliance program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.
Travel Required
Yes. 5%
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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