Absorb Software
Account Manager, Mid-Market
Gainsight
Gong
LMS
Edtech.com's Summary
Absorb Software is hiring an Account Manager, Mid-Market. The role involves driving growth by expanding customer adoption, identifying upsell and cross-sell opportunities, and managing client contract renewals to increase net dollar retention. The Account Manager will build trusted client relationships, manage sales pipelines, and collaborate across teams to support the full client lifecycle.
Highlights
- Increase net dollar retention through proactive upselling, cross-selling, and relationship management.
- Lead contract renewals focused on expanding Annual Recurring Revenue and strengthening partnerships.
- Identify and close new opportunities within assigned accounts supporting a land and expand strategy.
- Create proposals, statements of work, and client-facing documents to support sales process.
- Manage sales pipeline with accurate monthly and quarterly reporting.
- Develop strong relationships with key client contacts and internal teams including Customer Success, Support, Product, and Leadership.
- Stay current on product releases, training, and industry insights to maintain credibility.
- Required qualifications include a post-secondary degree, minimum 3 years managing medium-large enterprise accounts, experience managing $50k+ deals, and strong communication and organizational skills.
- Preferred skills include SaaS sales experience, global client work, proficiency in MS Excel and PowerPoint, Salesforce experience, and fluency in additional languages.
- Technologies used: AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat.
Account Manager, Mid-Market Full Description
Account Manager, Mid-Market
Department: | Account Management
Location: | United States
Location: | United States
"We believe strong relationships power strong results. Our account managers lead with integrity, listen with intention, and work across teams to deliver solutions that truly matter. When our customers grow, our company grows with them." James Levine, VP Strategic Account Management
About the role:
As an Upper Mid-Market Account Manager, you will drive growth by expanding customer adoption of Absorb and by uncovering upsell and cross sell opportunities within your existing accounts. A core part of your role is protecting and increasing the value of your book of business through strong retention practices and a deep understanding of each client’s goals.
The ideal candidate builds trust quickly, excels at relationship management, and brings a strong sales mindset with proactive problem-solving skills. Success is measured through net retention targets tied directly to the performance of your assigned accounts.
Interested in working for a Top Employer? Check this out!
What you’ll do:
- Increase the net dollar retention of your book of business through proactive upsells, cross sells, and strong relationship management that protects and grows existing revenue.
- Lead client contract renewals with a focus on expanding Annual Recurring Revenue and strengthening long term partnerships.
- Identify, develop, and close new opportunities within assigned accounts to support a land and expand strategy.
- Create accurate proposals, statements of work, and other client facing documents that support your sales process and drive deal momentum.
- Build meaningful, trusted relationships with key contacts to deepen engagement and position Absorb as a strategic partner.
- Manage your sales pipeline with accuracy and accountability, reporting monthly and quarterly to ensure full visibility across the business.
- Become an expert in Absorb’s subscription models so you can confidently address client questions and guide renewal and expansion conversations.
- Participate in team meetings and collaborative projects that help improve sales processes and overall performance.
- Develop strong internal partnerships across Customer Success, Support, Product, and Leadership to ensure the full client lifecycle is supported.
- Stay current on product releases, training sessions, and industry insights to maintain strong product knowledge and credibility with customers.
What you’ll bring:
- Post-secondary degree (preferably in business or a related field)
- Minium of 3 years of relevant experience managing medium-large enterprises supporting full account management from retention to expansion
- Experience managing and closing $50k+ deals
- Very strong time management and organizational skills
- Very strong verbal and written communication skills
- Outgoing and personable nature with a sales driven attitude, strong team player
- Ability to thrive in a dynamic, fast-paced environment that changes constantly
Additional preferred qualifications:
- SaaS (or Technology) sales experience
- Experience working with a global client base
- Strong MS Office skills – primarily Excel and PowerPoint
- Fluency in additional languages
- Experience working with industry tools such as Salesforce
Technologies we use:
- AbsorbLMS, Salesforce, Gong, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat
Are you ready to become an Absorber?
What we offer:
- Fully remote-first work with flexible work arrangements
- Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location
- New Hire Equipment Allowance and monthly Flex Allowance to support your success
- Endless opportunity for career growth and internal mobility
- Employee driven DE&I programs
Who are we??
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.
Our values are simple:
- We achieve exceptional results by genuinely caring about each other and the work we do
- We’re united, and we grow through our commitment to elevating continual learning!
Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.
Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com
We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.
Similar Jobs
Vice President, Customer Success
Elsevier
🇺🇸 Remote - US
Sales Account Manager, Clinical Solutions
Elsevier
🇺🇸 Hybrid - MO
Senior Customer Success Manager- Strategic
Pluralsight
🇺🇸 Hybrid - Westlake / Dallas, TX
Strategic Account Manager III
Renaissance Learning
🇺🇸 Remote - US
Associate Customer Success Manager
Edmentum
🇺🇸 Remote - US
