Edtech.com's Summary

Relias LLC is hiring an Account Manager, MM (PAC). The role involves managing and growing Mid-Market client accounts by developing strategic account plans, building strong customer relationships, and achieving sales quotas through cross-selling and expansion. The Account Manager collaborates with internal teams to optimize customer retention and deliver tailored solutions using Salesforce for data management.

Highlights

Develop and execute account strategies to grow Mid-Market named clients and achieve sales targets.
Manage territory to increase price uplift, user base, product adoption, and contract terms.
Build and maintain strong customer relationships while acting as a trusted advisor.
Collaborate with Customer Success, Sales, Finance, and Operations to enhance account strategies and customer experience.
Utilize Salesforce for documenting and managing customer data and sales activities.
Respond to product and service inquiries from clients.
Required skills include client relationship management, consultative selling, sales tool management, adaptability, and effective communication.
Minimum 4 years of experience in account management or software sales and proven sales success.
Bachelor’s degree in business, healthcare, nursing, or related fields is required.
Healthcare vertical experience is strongly preferred.

Account Manager, MM (PAC) Full Description

Account Manager, MM (PAC)

Are you looking for a high energy, strategic, and fast-paced position as a Account Manager, MM (PAC)? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!
For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
Active Employee Resource Groups open to all employees!
Comprehensive onboarding program – a great introduction to our company, customers and culture!
Growth and career advancement opportunities!
- 20%+ annual employee promotion and transfer rate
- Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech

The Account Manager, MM is a contributing member of the Relias Sales organization, responsible for working cross functionally to maintain and build exceptional customer relationships with the goal of growing revenue through cross selling and expansion opportunities.

WHAT YOU’LL BE DOING:

Develop and manage overall account strategies for specific Mid-Market named clients with the responsibility to grow existing business and quota attainment within assigned territory
Manage a territory to maximize the following attributes: price uplift, additional users, additional products, contract extensions, improved standardization of contract terms
Consistently connect with your given client territory while adding insight and value through all client interactions to work as a trusted advisor and propose new or expanded Relias solutions
Strive to build, maintain, and create strong customer relationships
Achieve quota through cross and up sales with each client account
Collaborate with Customer Success, Sales, Finance and Operations leadership to refine specific account management strategies to provide a stellar customer experience while optimizing retention and sales opportunities
Initiate and deliver proposed solutions to position Relias to organizational stakeholders to meet the needs of the assigned customers
Effectively documenting and maintaining Salesforce data
Respond to customer inquiries regarding products and services

COMPETENCIES:

Client Relationship Management – ability to effectively manage and nurture client relationships to achieve mutual success
Consultative Selling – ability to engage prospects and clients in a relationship-driven sales approach by acting as a trusted advisor who seeks to understand the client's needs and challenges in order to provide tailored solutions
Sales Tool Management – utilization of sales enablement tools to support the sales process and improve overall client experience
Adaptability - ability to adjust, change, or modify their approach, mindset, or behavior in response to new circumstances, challenges, or changing environments
Communication - skills and abilities necessary to effectively convey and exchange information, ideas, and feelings between individuals or groups using various verbal and non-verbal methods to deliver messages clearly, accurately, and appropriately, while also actively listening and understanding the messages received

YOU’VE GOT WHAT IT TAKES IF YOU HAVE/ARE:

4+ years experience in an account management or software sales role
Proven track record of success in sales and/or account management
Bachelor’s degree in business, healthcare, nursing, or related field

IT WOULD BE NICE TO HAVE:

Vertical-specific healthcare experience strongly preferred

IN OFFICE REQUIREMENT:
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.

Relias is an Equal Opportunity Employer and a Drug-Free workplace

Company: Relias LLC
Country: United States of America
State/Region: North Carolina
City: Morrisville
Postal Code: 27560
Job ID: 287087

Original Job Description

Account Manager, MM (PAC)

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
Active Employee Resource Groups open to all employees!
Comprehensive onboarding program – a great introduction to our company, customers and culture!
Growth and career advancement opportunities!
- 20%+ annual employee promotion and transfer rate
- Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech

Develop and manage overall account strategies for specific Mid-Market named clients with the responsibility to grow existing business and quota attainment within assigned territory
Manage a territory to maximize the following attributes: price uplift, additional users, additional products, contract extensions, improved standardization of contract terms
Consistently connect with your given client territory while adding insight and value through all client interactions to work as a trusted advisor and propose new or expanded Relias solutions
Strive to build, maintain, and create strong customer relationships
Achieve quota through cross and up sales with each client account
Collaborate with Customer Success, Sales, Finance and Operations leadership to refine specific account management strategies to provide a stellar customer experience while optimizing retention and sales opportunities
Initiate and deliver proposed solutions to position Relias to organizational stakeholders to meet the needs of the assigned customers
Effectively documenting and maintaining Salesforce data
Respond to customer inquiries regarding products and services

COMPETENCIES:

Client Relationship Management – ability to effectively manage and nurture client relationships to achieve mutual success
Consultative Selling – ability to engage prospects and clients in a relationship-driven sales approach by acting as a trusted advisor who seeks to understand the client's needs and challenges in order to provide tailored solutions
Sales Tool Management – utilization of sales enablement tools to support the sales process and improve overall client experience
Adaptability - ability to adjust, change, or modify their approach, mindset, or behavior in response to new circumstances, challenges, or changing environments
Communication - skills and abilities necessary to effectively convey and exchange information, ideas, and feelings between individuals or groups using various verbal and non-verbal methods to deliver messages clearly, accurately, and appropriately, while also actively listening and understanding the messages received

YOU’VE GOT WHAT IT TAKES IF YOU HAVE/ARE:

4+ years experience in an account management or software sales role
Proven track record of success in sales and/or account management
Bachelor’s degree in business, healthcare, nursing, or related field

IT WOULD BE NICE TO HAVE:

Vertical-specific healthcare experience strongly preferred

Let me find your next job.

Thanks - you're signed up.

Account Manager, MM (PAC)

Edtech.com's Summary

Account Manager, MM (PAC) Full Description

Manager, Customer Success

Customer Success Manager (Fully Remote)

Account Manager

Senior Manager of Implementation Success

Customer Account Manager - SMB