Cengage Group
Account Relationship Manager (Hybrid)
🇺🇸 Hybrid - CA
🕑 Full-Time
💰 $67K - $87K
💻 Customer Success
🗓️ November 17th, 2025
Salesforce
Edtech.com's Summary
Cengage Group is hiring an Account Relationship Manager (Hybrid). The role involves partnering with various sales and operations teams to drive sales opportunities, manage institutional connections, oversee pricing and billing for access programs, and ensure account revenue meets forecasts. The manager leads customer engagements, develops strategies for business expansion, monitors sales progress, and communicates customer needs internally to support growth and satisfaction.
Highlights
- Partner with Business Development, Adoptions Sales, Career Sales, and Operations teams to identify and drive sales opportunities
- Develop and maintain relationships with key institutional collaborators ensuring seamless delivery and satisfaction
- Manage pricing and billing for Inclusive Access, Equitable Access, and Courseware Unlimited Inclusive (CUI) programs
- Use data-driven approaches to grow conversions and upsells, and ensure account revenue meets or exceeds forecasts
- Support planning activities for Account Executives and District Managers
- Lead customer kickoff calls and maintain regular communication with customers across channels
- Develop and execute business expansion strategies and monitor sales activities versus goals
- Conduct formal customer success reviews and identify new business opportunities
- Communicate customer requirements to the Product team and record activities in Salesforce.com
- Requires bachelor's degree or equivalent experience with 5+ years B2B sales/marketing/account management experience, excellent communication and financial skills, proficiency in software tools, and willingness to travel 10-20%
- Full-time position based in California with base salary range $67,000-$87,100 plus potential sales incentives
- Cengage Group serves over 10 million higher education students with digital and print learning solutions
Account Relationship Manager (Hybrid) Full Description
We believe in the power and joy of learning
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
Our culture values inclusion, engagement, and discovery
Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/
What you'll do here:
- Partner with the Business Development Director team, Adoptions Sales, Career Sales, and Operations teams to identify, nurture, and drive sales opportunities. - Develop and oversee connections with essential institutional collaborators, guaranteeing seamless delivery and ongoing satisfaction. Complete renewals on small and medium-sized CUI renewals.
- Programmatically manage pricing and billing for Inclusive Access, Equitable Access, and CUI programs.
- Drive growth in conversions and upsells using data.
- Ensure account revenue meets or exceeds forecasts.
- Support Account Executives and District Managers in planning.
- Lead customer kickoff calls, ensuring they understand and use available resources.
- Maintain consistent contact with customers through various communication channels..
- Develop and implement strategies for business expansion.
- Monitor sales activities and progress against goals.
- Introduce CU-I as a solution for affordability initiatives.
- Conduct formal customer success reviews and identify new business opportunities.
- Communicate customer requirements to the Product team.
- Record customer activities in Salesforce.com.
- Stay updated on campus systems, policies, and procedures.
Skills you will need here:
- Bachelor's degree or equivalent experience with 5+ years of sales/marketing/account management experience in a B2B role.
- Demonstrated skill in establishing and nurturing connections with essential collaborators.
- Excellent verbal and written communication skills.
- Creative problem-solving and collaboration skills.
- Skilled in organization and planning.
- Excellent business sense and financial expertise.
- Proficient in technology and common software tools.
- Willingness to travel 10-20% within the territory.
Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.
About Cengage Group
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
Compensation
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.$67,000.00 - $87,100.00 USD
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