Scholastic
Account Representative I
Edtech.com's Summary
Scholastic Corporation is hiring an Account Representative I. The role involves managing inbound and outbound communications with customers to handle complaints, inquiries, payment collection, and account maintenance while ensuring compliance with payment agreements and company policies. The position requires collaboration with management to resolve account issues and maintain confidentiality of customer information.
Highlights
- Manage inbound phone calls, emails, and chats to assist customers and process payments.
- Conduct outbound calls and emails to follow up on overdue accounts and negotiate payment plans.
- Accurately document account statuses, communications, and payment arrangements.
- Perform account reconciliation, invoice adjustments, and payment research.
- Maintain confidentiality and comply with Payment Card Industry (PCI) guidelines and federal/state collection laws.
- Work with leads and management to address collection efforts and account resolutions.
- Required skills: Microsoft Excel, Word, Outlook; preferred experience with Magazine AS400, Oracle Fusion, Oracle EBS/OCI, or Book Fairs CIS.
- Qualifications include strong communication, multitasking, emotional intelligence, adaptability, and reliability.
- Full-time, regular position within the Finance job family group.
- Scholastic is an Equal Opportunity Employer with no discrimination in employment practices.
Account Representative I Full Description
Job Description:
Range: 17.25-18.25
RESPONSIBILITIES:
Handle inbound phone calls, emails, and/or chats to assist customers with complaints, inquiries, requests, and taking payments. Performing outbound phone calls and emails to customers with overdue accounts. Negotiate payments to establish payment plans or settlements that satisfy both parties. Maintain all communications, payment arrangements, and account updates accurately. Document/note accounts with payment status and customer interaction. Monitor accounts and perform follow-up regularly to ensure compliance with payment agreements. Mail, fax, and email invoices to customers as requested. Assist with credits, refunds, invoice adjustments, prepare Journal Vouchers, payment affidavits, payment research, and account reconciliation.
Must always be confidential due to privileged information and customer data. The role may often be challenging, so you should be able to remain calm and polite in a stressful situation. Collaborate with Leads and Management Team to serve the customers in the best possible way. Pass on issues to the Leads and Management Team as needed, for assistance with collection efforts or account resolution.
Qualifications
REQUIREMENTS:
- Average Attendance is required.
- Reliability and Accountability.
- Attention to Detail.
- Computer experience with Microsoft Excel, Word, and Outlook required.
- Customer Service and/or Accounts Receivable experience preferred.
- Working knowledge of one or more of the following systems preferred:
- Magazine AS400, Oracle Fusion, Oracle EBS/OCI, or Book Fairs CIS.
- Able to work across multiple platforms simultaneously.
- Excellent verbal & written communication skills along with organizational and multitasking abilities.
- Patience and emotional intelligence. Staying calm with frustrated or confused customers.
- Positive Attitude. Maintain friendly and helpful demeanor.
- Previous experience assigning priorities, meeting deadlines, utilizing sound decision making methodology, and goal driven with the ability to work under pressure.
- Adaptable to change.
- Flexible and willing to work in a changing environment.
- Proficient working alone and as part of a team.
- Abide by strict Payment Card Industry (PCI) compliance and security guidelines.
- Ahere to federal and state debit collection laws and company policies.
- Overtime as needed and other duties as assigned.
Time Type:
Full time
Job Type:
Regular
Job Family Group:
Finance
Location Region/State:
Missouri
EEO Statement:
Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.
Similar Jobs
Strategic Sales Executive- ClinicalKey AI
Elsevier
🇺🇸 Remote - CA
Health System Sales Executive, Clinical Performance
Elsevier
🇺🇸 Remote - FL
Senior Strategic Business Advisor | Remote
Ellucian
🇺🇸 Remote - US
Account Development Specialist - AZ
Curriculum Associates
🇺🇸 Hybrid - Tucson, AZ
Specialist, Sales
Pearson
🇺🇸 Remote - US
