Edtech.com's Summary

Scholastic is hiring an Account Representative I in Jefferson City, Missouri, to manage customer accounts on the receivables side of the business. The representative handles inbound customer calls, works past-due accounts by phone, and serves as the main contact for an assigned customer list. Invoices, credits, refunds, and reconciliations keep the account records accurate.

Highlights

Mail, fax, and email invoices to customers on request
Take inbound calls about complaints, inquiries, requests, and payments
Make outbound calls to customers with payments due or past due
Note payment status and customer interactions on each account
Assist with credits, refunds, invoice adjustments, and account reconciliation
Prepare journal vouchers, payment affidavits, and payment research
Escalate collection issues to the management team for resolution
Follow PCI compliance and security guidelines and keep customer data confidential
Use Excel, Word, and Outlook and a multi-line phone system, with customer service or accounts receivable experience preferred
Earn $17.25 - $18.25 an hour, with overtime as needed

Account Representative I Full Description

Job Description:

RESPONSIBILITIES:

Mail, fax, and email invoices to customers as requested. Taking inbound phone calls to assist customers with complaints, inquiries, requests, and taking payments. Making outbound phone calls to a provided list of customers, who either have a payment due or is past due and being the main point of contact of the assigned customers. Noting accounts with payment status and customer interaction. Assisting with credits, refunds, invoice adjustments, prepare Journal Vouchers, payment affidavits, payment research, and account reconciliation.

Must be confidential at all times due to privileged information and customer data. The role may often be challenging, so you should be able to remain calm and polite in a stressful situation. Collaborating with the Management Team to serve the customers in the best possible way and passing on issues to the Management Team as needed, for assistance with collection efforts or account resolution.

Qualifications

REQUIREMENTS:

· Computer experience with Microsoft Excel, Word, and Outlook required.

· Customer Service and/or Accounts Receivable experience preferred.

· Excellent verbal & written communication skills along with organizational and multitasking abilities.

· Previous experience assigning priorities, meeting deadlines, utilizing sound decision making methodology, and goal driven with the ability to work under pressure.

· Experience with multi-line phone system.

· Adaptable to change.

· Proficient working along and as part of a team.

· Flexible and willing to work in a changing environment.

· Abide by strict Payment Card Industry (PCI) compliance and security guidelines.

· Overtime as needed and other duties as assigned.

Time Type:

Full time

Job Type:

Regular

Job Family Group:

Finance

Location Region/State:

Missouri

Compensation Range:

Annual Salary: 17.25 - 18.25

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

EEO is the Law Poster

EEO Scholastic Policy Statement

Pay Transparency Provision

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Account Representative I

Edtech.com's Summary

Account Representative I Full Description

Job Description:

Qualifications

Time Type:

Job Type:

Job Family Group:

Location Region/State:

Compensation Range:

EEO Statement:

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