Administrative Support

🇺🇸 Hybrid - Durham, NC 🕑 Full-Time 💰 TBD 💻 Other 🗓️ March 30th, 2026

Edtech.com's Summary

Pearson is hiring an Advanced Specialist, Administrative Support. This role involves delivering advanced administrative support, troubleshooting processes, refining workflow standards, managing key information systems, and mentoring junior staff to enhance operational effectiveness.

Highlights

Oversee core information management systems and resolve complex administrative issues.
Develop and refine workflow standards to improve process efficiency.
Mentor and support junior colleagues in administrative procedures.
Proficient in general administrative support, event planning, appointment setting, and communication.
Intermediate skills in project management, analytical skills, business acumen, and stakeholder management.
Experience with adaptability, AI concepts, interpersonal skills, and problem solving.
Relevant experience in administrative support with a proven ability to manage complex workflows and mentor others.
Strong communication and analytical skills required.
Position falls under Operations job category in the Corporate Strategy & Technology organization.
Full-time schedule with a hybrid workplace type.

Administrative Support Full Description

Job Title: Advanced Specialist, Administrative Support

Career Architecture Role: Administrative Support

Career Architecture Tier: IC20 (Specialist)

Job Summary:

Deliver advanced administrative support, acting as the go-to contact for process troubleshooting and workflow improvements. Shape operational effectiveness by refining standards, ensuring reliable data, and mentoring newer staff.

Key Responsibilities:

Oversee core information management systems and resolve complex administrative issues
Develop and refine workflow standards to improve process efficiency
Mentor and support junior colleagues in administrative procedures

Required Skills and Competencies:

General Administrative Support (Effective)
Event Planning (Effective)
Discretion (Effective)
Appointment Setting (Effective)
Effective Communication (Effective)
Project Management (Intermediate)
Analytical Skills (Intermediate)
Business Acumen (Intermediate)
Stakeholder Management (Intermediate)
Adaptability, Artificial Intelligence, Learning to Learn (Intermediate)
Interpersonal Skills, Problem Solving, Communication Skills (Intermediate)

Qualifications (Education & Experience):

Relevant experience in administrative support
Proven ability to manage complex workflows and mentor others
Strong communication and analytical skills

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Job: Operations

Job Family: ENTERPRISE

Original Job Description

Job Title: Advanced Specialist, Administrative Support

Career Architecture Role: Administrative Support

Career Architecture Tier: IC20 (Specialist)

Job Summary:

Key Responsibilities:

Oversee core information management systems and resolve complex administrative issues
Develop and refine workflow standards to improve process efficiency
Mentor and support junior colleagues in administrative procedures