Admissions Counselor

🇺🇸 Hybrid - Virginia Beach, VA 🕑 Full-Time 💰 TBD 💻 Enrollment 🗓️ April 15th, 2026

CRM Rive

Edtech.com's Summary

Regent University is hiring an Admissions Counselor who drives the conversion of qualified applicants into enrolled students through both inbound and outbound call center interactions. The role involves providing exceptional service, maintaining detailed knowledge of academic programs and resources, and meeting performance metrics while engaging prospective students.

Highlights

Manage inbound and outbound calls to recruit prospective students and support applicants.
Maintain comprehensive knowledge of undergraduate, graduate, and doctoral programs to effectively advise candidates.
Utilize CRM systems, Microsoft Suite, and phone systems to manage student records and communication, requiring a typing speed of at least 40 WPM.
Meet or exceed Key Performance Indicators (KPIs) established by Enrollment Management leadership.
Assist in coordinating admissions events and onboarding new staff members.
Preferred qualifications include a Bachelor's degree and 1-2 years of experience in admissions, customer service, sales, or tele-counseling.
Must demonstrate excellent communication skills, organizational abilities, and the capacity to engage with a diverse customer base.
Flexible schedule availability including evenings, weekends, and rotating shifts, with reliable transportation.
Commitment to Regent University's Christian values and mission.
Offers comprehensive benefits including health, life and disability insurance, tuition incentives, and retirement plans.