Admissions & Financial Aid Assistant

Edtech.com's Summary

University of South Carolina is hiring an Admissions & Financial Aid Assistant. The role involves supporting the Admissions and Financial Aid offices by managing student inquiries using Salesforce CRM and Banner system, communicating with prospective students, maintaining scholarship records, and assisting with recruitment and financial aid activities.

Highlights

Manage prospective student inquiries and communications using Salesforce CRM.
Contact prospective students via telephone, email, and text to provide information and encourage engagement.
Document all student interactions accurately and assist with outreach reporting.
Support Admissions Office recruitment activities, campus events, and college programs.
Manage front desk operations for the Financial Aid Office and maintain scholarship recipient records.
Verify student enrollment for scholarship recipients and track required documentation.
Requires bachelor's degree in a job-related field with no prior work experience necessary.
Proficiency in Salesforce CRM, Student Information System (Banner), and Microsoft Office Suite preferred.
Strong written and verbal communication skills and ability to work independently.
Salary is $17.00 per hour for full-time employment (37.5 hours/week).

Admissions & Financial Aid Assistant Full Description

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Please see Special Instructions for more details.

As part of the online process, a cover letter, resume, unofficial college transcripts and list of three references with contact information must be attached to the online application form. If you have any questions about the application procedures, please call (803) 938-3721. Review of applications will begin immediately and continue until the position is filled.

Posting Details

Posting Summary

Logo
Posting Number	TMP02201PO26
Job Code Title	Student Services Program Coordinator I
Advertised Title	Admissions & Financial Aid Assistant
Campus	Sumter
College/Division	USC Sumter College/Division Level
Department	USC Sumter - Palmetto College
Salary	17.00 hour
Location of Vacancy
Part/Full Time	Full Time
Hours per Week	37.5
Work Schedule
Job Search Category	Student Services

About USC

About University of South Carolina	From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Benefits for Temporary Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers temporary employees expected to work at least 30 hours per week health and life insurance, flexible spending accounts and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu.

Position Description

Advertised Job Summary	Position Summary The Admissions and Financial Aid Assistant works collaboratively with the Admissions and Financial Aid offices to provide support to new inquiries and scholarship recipients. In compliance with FERPA and Title IV requirements, the assistant uses the Student Information System (Banner), Salesforce CRM, and other communication tools to provide timely, professional outreach to prospective students and scholarship applicants. Primary Responsibilities · Utilize Salesforce CRM to review, manage, and document prospective student inquiries and communication activities. · Contact prospective students by telephone, email, and text messaging to provide information, answer general questions, and encourage continued engagement with the college. · Conduct timely follow-up with prospective students based on established recruitment and communication plans. · Accurately document all student contacts, responses, and outcomes in Salesforce. · Assist with reports by evaluating outreach efforts, tracking response and success rates, and identifying trends in student engagement. · Provide general support to the Admissions Office and assist with recruitment activities, campus events, and other college-sponsored programs as needed. · Perform other related duties that support the recruitment and enrollment goals of the college. · Provide general support to the Financial Aid Office by managing front desk operations. · Assist the Office of Financial Aid in compiling information from scholarship applications and new student information from CRM. · Maintain accurate and organized records of scholarship recipients, award amounts, and renewal status based on decisions made by the scholarship committee. · Verify student enrollment of scholarship recipients for relevant terms and track the submission of required scholarship documents of scholarship recipients. · Respond to inquiries about scholarship opportunities, requirements, and application status. · Work closely with the Office of Financial Aid and the scholarship committee. · Prepare summary reports for the Office of Financial Aid, scholarship committee, and the Development Coordinator. · Attend scholarship committee meetings as needed. Minimum Qualifications · Requires a bachelor’s degree in a job-related field and no prior work experience. · Excellent written and verbal communication skills. · Strong computer skills and the ability to learn and effectively use Salesforce CRM and other technology platforms. · Ability to work independently, manage multiple responsibilities, and follow established procedures. · Strong organizational skills and attention to detail. · Ability to communicate professionally and effectively with students, prospective students, and families. · Dependable, self-motivated, and comfortable working in a fast-paced, student-centered environment. · Ability to maintain confidentiality and appropriately handle student information. Preferred Qualifications · Previous experience in college admissions, recruitment, customer service, sales, call center operations, record-keeping, or related field. · Experience using Salesforce or another customer relationship management (CRM) system. · Experience using a Student Information System, such as Banner. · Experience using Microsoft Office Suite programs, especially Excel and Outlook. · Familiarity with higher education enrollment, recruitment processes, and the maintenance of financial aid records. Work Schedule Full-time weekly work schedule focused primarily on CRM operations, the management of leads and inquiries, and maintaining and tracking accurate scholarship information.
Qualifications	Requires a bachelor’s degree in a job-related field and no prior work experience.

Advertised Job Summary

Position Summary
The Admissions and Financial Aid Assistant works collaboratively with the Admissions and Financial Aid offices to provide support to new inquiries and scholarship recipients. In compliance with FERPA and Title IV requirements, the assistant uses the Student Information System (Banner), Salesforce CRM, and other communication tools to provide timely, professional outreach to prospective students and scholarship applicants.

Primary Responsibilities

· Utilize Salesforce CRM to review, manage, and document prospective student inquiries and communication activities.

· Contact prospective students by telephone, email, and text messaging to provide information, answer general questions, and encourage continued engagement with the college.

· Conduct timely follow-up with prospective students based on established recruitment and communication plans.

· Accurately document all student contacts, responses, and outcomes in Salesforce.

· Assist with reports by evaluating outreach efforts, tracking response and success rates, and identifying trends in student engagement.

· Provide general support to the Admissions Office and assist with recruitment activities, campus events, and other college-sponsored programs as needed.

· Perform other related duties that support the recruitment and enrollment goals of the college.

· Provide general support to the Financial Aid Office by managing front desk operations.

· Assist the Office of Financial Aid in compiling information from scholarship applications and new student information from CRM.

· Maintain accurate and organized records of scholarship recipients, award amounts, and renewal status based on decisions made by the scholarship committee.

· Verify student enrollment of scholarship recipients for relevant terms and track the submission of required scholarship documents of scholarship recipients.

· Respond to inquiries about scholarship opportunities, requirements, and application status.

· Work closely with the Office of Financial Aid and the scholarship committee.

· Prepare summary reports for the Office of Financial Aid, scholarship committee, and the Development Coordinator.

· Attend scholarship committee meetings as needed.

Minimum Qualifications

· Requires a bachelor’s degree in a job-related field and no prior work experience.

· Excellent written and verbal communication skills.

· Strong computer skills and the ability to learn and effectively use Salesforce CRM and other technology platforms.

· Ability to work independently, manage multiple responsibilities, and follow established procedures.

· Strong organizational skills and attention to detail.

· Ability to communicate professionally and effectively with students, prospective students, and families.

· Dependable, self-motivated, and comfortable working in a fast-paced, student-centered environment.

· Ability to maintain confidentiality and appropriately handle student information.

Preferred Qualifications

· Previous experience in college admissions, recruitment, customer service, sales, call center operations, record-keeping, or related field.

· Experience using Salesforce or another customer relationship management (CRM) system.

· Experience using a Student Information System, such as Banner.

· Experience using Microsoft Office Suite programs, especially Excel and Outlook.

· Familiarity with higher education enrollment, recruitment processes, and the maintenance of financial aid records.

Work Schedule
Full-time weekly work schedule focused primarily on CRM operations, the management of leads and inquiries, and maintaining and tracking accurate scholarship information.

Qualifications

Requires a bachelor’s degree in a job-related field and no prior work experience.

Job Duties

Posting Detail Information

Number of Vacancies
Desired Start Date	09/01/2026
Proposed End Date
Job Open Date	08/25/2026
Job Close Date
Open Until Filled	No
Special Instructions to Applicant	As part of the online process, a cover letter, resume, unofficial college transcripts and list of three references with contact information must be attached to the online application form. If you have any questions about the application procedures, please call (803) 938-3721. Review of applications will begin immediately and continue until the position is filled.
Quicklink for Posting	https://uscjobs.sc.edu/postings/212260
EEO Statement	The University of South Carolina does not discriminate in employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender, gender identity or expression, genetic information, military status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status, or any other protected category under applicable law.

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety/Security Sensitive or Requires a CDL	No
Hazardous weather category	Non-Essential

Supplemental Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

Other Supporting Documents
Resume
List of References and Contact Information

Optional Documents

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Original Job Description

Toggle navigation

Admissions & Financial Aid Assistant Bookmark this Posting Print Preview | Apply for this Job

Please see Special Instructions for more details.

Posting Details

Posting Summary

Logo
Posting Number	TMP02201PO26
Job Code Title	Student Services Program Coordinator I
Advertised Title	Admissions & Financial Aid Assistant
Campus	Sumter
College/Division	USC Sumter College/Division Level
Department	USC Sumter - Palmetto College
Salary	17.00 hour
Location of Vacancy
Part/Full Time	Full Time
Hours per Week	37.5
Work Schedule
Job Search Category	Student Services