Admissions Representative

Edtech.com's Summary

The University of Wisconsin – Madison is hiring an Admissions Representative to assist prospective students and families with questions about admission requirements, application processes, and campus visits. This role involves managing front desk inquiries, providing accurate information, and supporting the Office of Admissions and Recruitment with projects and communications.

Highlights

Assist prospective students and families with admissions questions, applications, deadlines, and campus visits.
Manage front desk and respond to phone and email inquiries promptly and accurately.
Utilize technologies such as call center software, PeopleSoft, Salesforce, Teams, and Zoom.
Maintain confidentiality and comply with FERPA regarding sensitive student information.
Develop communication, customer service, leadership, and interpersonal skills.
Work up to 20 hours per week over the summer and 10-12 hours per week during the school year, with some evening meetings.
Minimum wage is $13.00 per hour, with potential for wage increases after one semester.
Preferred qualifications include previous customer service experience and being a UW-Madison undergraduate in good academic standing.
Expected to start June 1, 2026, with preference for candidates continuing for at least three consecutive semesters.
Support the Office of Admissions and Recruitment within UW-Madison's Division of Enrollment Management.

Admissions Representative Full Description

Department Overview:	Come join our team in the Office of Admissions and Recruitment within the Division of Enrollment Management at UW-Madison. We are admissions professionals dedicated to recruiting, admitting and enrolling the next generation of UW-Madison undergraduates.
Anticipated Start Date:	June 1, 2026
Anticipated End Date (If Applicable):	Â
Remote Work Eligibility Detail:	Not Remote Â
Anticipated Hours Per Week:	Minimum: 15 Maximum:Â 20
Schedule:	We are seeking students who can work in-person up to 20 hours per week over the summer, and 10-12 hours per week during the school year. Flexibility for increased hours during high volume peaks in the application season is a plus, but not required. Shifts will occur between 8:15am-4:15pm, Monday through Friday. One evening per month is required for mandatory staff meetings. Preference is given to students who are available to work in Madison over the summer and will continue at UW-Madison for at least three consecutive semesters.
Salary/Wage Range/Lump Sum:	Minimum: $13.00
Number of Positions:	4
Qualifications:	-Previous experience working in customer service or with the public is preferred -UW-Madison Undergraduate student in good academic standing -We are looking for students who can start this summer and will continue at UW-Madison for at least three consecutive semesters.
Knowledge, Skills & Abilities:	-Effective communicator, including written and oral communication skills -Ability to adapt quickly to new technology such as call center software, student database software (PeopleSoft), Salesforce, Teams, Zoom, new applications and programs, etc. -Self-motivated, detail-oriented and a team player -Open to feedback, and ability to adapt to change -Knowledgeable about the university and campus life -Maintain confidentiality with documents and information -Willing to perform other assigned tasks
Position Summary/Job Duties:	Admissions Representatives assist prospective students and families with questions about how to apply, admissions requirements, deadlines, application materials, as well as campus visits and general information about the University. Job Responsibilities: -Answer incoming phone calls and emails from prospective students and families. -Staff OAR front desk and assist with in-person visitor questions. -Provide timely and accurate answers to all questions. -Stay current with changes to the admissions process and other office-wide and team updates. -Apply personal experiences and knowledge of the university to answer questions from prospective families and students. -Maintain confidentiality and compliance with FERPA laws regarding sensitive information provided by prospective students while handling their individual cases and assistance requests -Potential to create and support projects that benefit the Office of Admissions and Recruitment The possibility for advancement in hourly wage exists for students who stay with the office more than one semester.
Physical Demands:	May have some light lifting
Institutional Statements:	Equal Employment Opportunity Statement: UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce. Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu Accommodation Statement: If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

Original Job Description

Department Overview:	Come join our team in the Office of Admissions and Recruitment within the Division of Enrollment Management at UW-Madison. We are admissions professionals dedicated to recruiting, admitting and enrolling the next generation of UW-Madison undergraduates.
Anticipated Start Date:	June 1, 2026
Anticipated End Date (If Applicable):	Â
Remote Work Eligibility Detail:	Not Remote Â
Anticipated Hours Per Week:	Minimum: 15 Maximum:Â 20
Schedule:	We are seeking students who can work in-person up to 20 hours per week over the summer, and 10-12 hours per week during the school year. Flexibility for increased hours during high volume peaks in the application season is a plus, but not required. Shifts will occur between 8:15am-4:15pm, Monday through Friday. One evening per month is required for mandatory staff meetings. Preference is given to students who are available to work in Madison over the summer and will continue at UW-Madison for at least three consecutive semesters.
Salary/Wage Range/Lump Sum:	Minimum: $13.00
Number of Positions:	4
Qualifications:	-Previous experience working in customer service or with the public is preferred -UW-Madison Undergraduate student in good academic standing -We are looking for students who can start this summer and will continue at UW-Madison for at least three consecutive semesters.
Knowledge, Skills & Abilities:	-Effective communicator, including written and oral communication skills -Ability to adapt quickly to new technology such as call center software, student database software (PeopleSoft), Salesforce, Teams, Zoom, new applications and programs, etc. -Self-motivated, detail-oriented and a team player -Open to feedback, and ability to adapt to change -Knowledgeable about the university and campus life -Maintain confidentiality with documents and information -Willing to perform other assigned tasks
Position Summary/Job Duties:	Admissions Representatives assist prospective students and families with questions about how to apply, admissions requirements, deadlines, application materials, as well as campus visits and general information about the University. Job Responsibilities: -Answer incoming phone calls and emails from prospective students and families. -Staff OAR front desk and assist with in-person visitor questions. -Provide timely and accurate answers to all questions. -Stay current with changes to the admissions process and other office-wide and team updates. -Apply personal experiences and knowledge of the university to answer questions from prospective families and students. -Maintain confidentiality and compliance with FERPA laws regarding sensitive information provided by prospective students while handling their individual cases and assistance requests -Potential to create and support projects that benefit the Office of Admissions and Recruitment The possibility for advancement in hourly wage exists for students who stay with the office more than one semester.
Physical Demands:	May have some light lifting
Institutional Statements:	Equal Employment Opportunity Statement: UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce. Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu Accommodation Statement: If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

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