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University of Alaska
Admissions Support Representative
🇺🇸
Anchorage, Alaska
🕑
Full-Time
💰
TBD
💻
Enrollment
🗓️
August 25th, 2026
Admissions
Higher Ed
Edtech.com's Summary
The University of Alaska Anchorage is hiring an Admissions Support Representative to provide customer service by phone, in person, and via email within the Office of Admission. The role involves guiding students through admission processes, conducting outreach to verify applicant information, managing admissions data, and ensuring document authenticity.
Highlights
- Provide customer service in person, by phone, and via email to prospective students.
- Conduct outreach to applicants for verifying admissions information and qualifications.
- Participate in analysis of admissions data and manage admissions documents.
- Familiarity with technology, database work, and confidentiality regulations like FERPA is required.
- Strong communication, organizational, analytical, and customer service skills needed.
- Associate Degree required; Bachelor’s degree strongly preferred from a regionally accredited institution.
- Full-time, non-exempt position with competitive salary and comprehensive benefits package including retirement, leave, holidays, tuition waivers, and medical coverage.
- Experience in office customer service required; university experience preferred.
- Position requires legal authorization to work in the U.S. without sponsorship and completion of a background check.
- Part of a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW.
Admissions Support Representative Full Description
The University of Alaska Anchorage (UAA) is recruiting for an Admissions Support Representative. If you are interested we encourage you to apply!
The Office of Admission is frequently the first point of contact for many students. We communicate with them to efficiently offer admission to the University and guide them through the steps to successfully begin their attendance. The Admissions Support Representative's primary role is to provide customer service by phone and in person in the Enrollment Services lobby as well as responding to email inquiries. They will also provide outreach to applicants for verifying admissions information and qualifications. Other duties may include but not limited to, participating in database analysis of admissions data, working with admissions documents and files, and verifying authenticity of said documents.
To thrive in this role successful candidates will demonstrate strong customer service, communication, organizational, and analytical skills. They will need attention to detail and the ability to manage a high volume workload with accuracy and minimal supervision. They should be familiar with technology, comfortable working with databases, knowledgeable about FERPA and confidentiality, and able to collaborate effectively with students and campus partners. Office experience with customer service responsibilities is needed, university experience is preferred.
Minimum Qualifications:
Associate Degree or equivalent.
Bachelor degree is strongly preferred.
All degrees must be from a regionally accredited institution
Position Details:
This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 77, based on education and experience.
We review applications on a rolling basis. Because we may close the posting once a sufficient pool of qualified candidates is established, we encourage early submission. Please note that once a viable pool is identified, further applications may not be reviewed.
If you have any questions regarding this position, please contact Nicole Fenton, at [email protected].
To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
This position is part of a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at [email protected].
The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
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