Pearson
Advanced Associate, Inside Sales
Edtech.com's Summary
- Manage assigned sales task queues and execute timely outbound and inbound sales activities.
- Follow approved sales scripts and processes, ensuring CRM (Salesforce) accuracy and completeness.
- Maintain disciplined pipeline management to minimize dropped leads and support smooth sales handoffs.
- Engage customers through phone, email, and virtual meetings to generate and qualify leads.
- Analyze customer needs and recommend relevant Pearson products and services.
- Identify upsell and cross-sell opportunities by monitoring product usage signals.
- Collaborate with Territory Managers, Account Executives, Sales Reps, and other teams to improve sales effectiveness.
- Provide product demonstrations and enablement support to encourage solution adoption.
- Required qualifications include a bachelor's degree (preferred) or equivalent experience, proven inside sales or customer engagement experience, and strong communication and consultative selling skills.
- Proficiency in CRM platforms such as Salesforce and productivity tools including MS Office, Teams, and Zoom.
- Benefits offered include life, health, and dental insurance, savings plan, monthly food and home office coupons, Christmas bonus and coupons, lens support, Unmind, and Employee Assistance Program (EAP).
Advanced Associate, Inside Sales Full Description
To learn more: https://plc.pearson.com
Our team: The Sales team plays a critical role in driving customer engagement and revenue growth across Pearson's portfolio. We work collaboratively across territories and functions to support educators, institutions, and learners by connecting them with the right learning solutions at the right time.
About the Role:
We are looking for an Advanced Associate,Inside Sales to join our Sales team.
In this role, you will support sales efforts by autonomously managing assigned task queues, conducting targeted customer outreach, and providing detailed information on straightforward product offerings. You will participate in team calls, support follow-up activities for active opportunities, and confidently manage well-defined segments of the sales pipeline.
This position offers a strong development opportunity: you will continue building your ability to influence deals through growing product knowledge, structured feedback, and close collaboration with more senior colleagues. While your autonomy will increase over time, more complex issues and escalations will be supported by managers or experienced peers.
Key Responsibilities:
Deliver high-quality and timely outbound and inbound sales activities.
Consistently follow approved talk tracks and sales processes.
Ensure accuracy and completeness of task execution and CRM (e.g., Salesforce) updates.
Minimize dropped leads through disciplined pipeline management and timely follow-ups.
Support smooth handoffs and transitions across sales process stages.
Rapidly incorporate feedback and demonstrate continuous improvement by reducing repeat errors.
Proactively engage customers via phone, email, and virtual meetings to generate and qualify leads.
Understand customer needs and recommend appropriate Pearson products and services.
Monitor product usage and adoption signals to identify upsell and cross-sell opportunities.
Collaborate with Territory Managers, Account Executives, Sales Reps, and cross-functional teams to enhance sales effectiveness and customer experience.
Provide product information, demonstrations, and basic enablement support to drive solution adoption.
Required skills and experience:
Bachelor's degree in Business, Marketing, Education, or a related field preferred; relevant professional experience may substitute.
Proven experience in inside sales, sales support, outbound calling, or customer engagement roles.
Strong communication skills with the ability to engage diverse audiences.
Demonstrated relationship-building and consultative selling skills.
Goal-oriented, self-motivated, with a strong sense of urgency and commitment to results.
Proficiency in CRM platforms (e.g., Salesforce) and productivity tools (MS Office, Teams, Zoom).
Check out our benefits:
Life Insurance
Health Insurance
Dental Insurance
Savings Found Plan
Monthly food coupons
Monthly home office
Christmas bonus (30 days)
Christmas coupons
Lens support
Unmind
EAP
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job:
Sales
Job Family: GO_TO_MARKET
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