Pearson
Advanced Specialist, Customer Success (Program Management)
Edtech.com's Summary
- Serve as primary relationship owner for complex, high-impact customer accounts.
- Drive customer outcomes through proactive engagement, insight, and result-oriented follow-through.
- Lead major customer initiatives and cross-functional projects ensuring alignment with goals and priorities.
- Navigate and resolve complex account challenges with scalable and sustainable solutions.
- Collaborate closely with internal teams including Product, Engineering, Sales, Operations, and Support.
- Anticipate risks and identify opportunities to protect and grow customer success.
- Influence multiple stakeholders both internally and externally to achieve alignment and momentum.
- Understand and ensure fulfillment of client contracts and service level agreements.
- Required experience includes Program Management, Customer Success, Account Management, or similar roles supporting complex customers with strong project leadership and stakeholder management skills.
- Compensation influenced by skill set, experience, and location; eligible for Pearson's annual incentive program.
Advanced Specialist, Customer Success (Program Management) Full Description
About the Role
We're looking for aCustomer Success Specialist who thrives in complex customer environments. This role is ideal for an experienced customer-facing professional who thrives in ambiguity, is highly curious, builds deep client relationships, and leads high-impact initiatives that drive long-term value.
in this role, you'll be relied upon as a go-to expertâowning critical accounts, navigating complex challenges, and leading major projects that shape both customer outcomes and internal ways of working. What You'll Do
- Primary relationship owner for complex, high impact accounts.
Ensure customers achieve their intended outcomes through proactive engagement, insight, and follow through.
Build and maintain strong, long-term client relationships grounded in credibility, insight, and results.
Lead major customer initiatives and cross-functional projects from planning through execution, ensuring alignment with customer goals and business priorities.
Navigate and resolve complex account challenges, balancing customer needs with scalable, sustainable solutions.
Partner closely with internal teams (Product, Engineering, Sales, Operations, Support) to deliver cohesive and high-quality customer experiences.
Anticipate risks, identify opportunities, and proactively drive actions that protect and grow long-term customer success.
Influence stakeholders at multiple levelsâboth internally and externallyâto drive alignment, momentum, and outcomes.
Understand client contracts and ensure fulfillment of client expectations as well as service level agreements.
Required Experience & Skills
- Proven experience in Program Management, Customer Success, Account Management, or a related customer facing role supporting complex customers.
Strong track record of leading large initiatives or projects that span multiple teams or functions.
Comfort operating in ambiguous environments, with the ability to assess complex problems and translate them into actionable solutions.
Excellent communication and stakeholder management skills, including the ability to influence without authority.
Strong organizational and prioritization skills, with the ability to manage competing demands effectively.
Compensation at Pearson is influenced by factors including skill set, experience, and location.
This position is eligible for Pearson's annual incentive program. Information on benefits can be found here .
Applications will be accepted through April 30, 2026 . This window may be extended depending on business needs.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job:
Customer Success
Job Family: GO_TO_MARKET
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