Pearson
Advanced Specialist, Solutioning
Edtech.com's Summary
Pearson is hiring an Advanced Specialist, Solutioning. This role involves managing post-sales implementation of B2B IT training programs, collaborating with sales to support revenue growth, handling customer training requests, and maintaining strong relationships with clients while managing operations and contributing to cross-functional projects.
Highlights
- Handle customer training requests and deliver contract-based training with tasks such as registration and portal setup.
- Maintain professional communication following company policies.
- Build and manage strong customer relationships and liaise between sales, clients, and accounting.
- Proficient in advanced Microsoft Office tools including Copilot, Excel, and Word; resolve minor technical issues independently.
- Experience preferred in project management.
- Guide and train sales teams; provide support through implementation and rollout of solutions.
- Maintain procedural documentation and update extranet portals; assist with Skilling Suite B2B training implementation.
- Coordinate class approvals with client managers; support accounting and collections to reduce bad debt.
- Required qualifications: Bachelor’s degree or 2+ years relevant experience in customer service, technical support, or related fields.
- Compensation range: $55,000 to $70,000 annually, with eligibility for an annual incentive program.
Advanced Specialist, Solutioning Full Description
Advanced Specialist, Solutioning
Pearson EL&S seeks an experienced Event and Resource Scheduler (Advanced Specialist, Solutioning) with B2B IT training background to join our remote team. You'll collaborate with sales to support revenue and company growth, contribute to cross-functional projects, and manage operations. The role reports to the Senior Manager of Sales Operations. Candidates in their supported region are preferred; up to 15% travel may be required, but relocation is not provided
Key Responsibilities
- Post-Sales Implementation: Handle customer training requests, deliver contract-based training, and manage tasks like registration, portal setup, and marketing configurations. Review invoices for accuracy and address billing issues with accounting according to procedures.
- Communication: Maintain professional and courteous written and verbal interactions, following company policies.
- Relationship Management: Build strong customer relationships through prompt responses to inquiries about orders, invoices, and shipments; share feedback with management and liaise between sales and clients on billing and credit matters, upholding Pearson EL&S standards.
Required Skills & Experience
- Demonstrated judgment in customer service, proficiency with phones and computers.
- Effective multitasking in fast-paced settings.
- Excellent communication skills.
- Advanced Microsoft Office (Copilot, Excel, Word); able to resolve minor technical issues independently.
- Preferred: project management experience.
- Team-oriented, customer-focused, resilient, patient, empathetic, reliable, organized, and detail-oriented.
Essential Job Functions
- Guide and train the sales team; provide customer support through analysis, development, implementation, and rollout.
- Manage group and onsite client training.
- Maintain Corporate Services procedural documentation and extranet portal updates.
- Assist with Skilling Suite B2B training implementation.
- Use registration system to support students and stakeholders with class selection and custom design.
- Coordinate with client managers for class approvals.
- Work with accounting/collections to meet goals and reduce bad debt.
- Complete other duties as assigned.
Qualifications
- Bachelor's degree or 2+ years of relevant experience
- Proven years in customer service, technical support, or related fields.
- Able to multitask efficiently with computers and phones.
- Independent, creative thinker under pressure.
- Reliable, proactive, and strong judgment.
Pearson is committed to fostering a flexible work environment that enables employees to achieve a healthy work-life balance. The organization supports remote work arrangements, contingent on adherence to our established privacy, technology, and equipment standards. We invite you to contribute to shaping the future of education as part of our team.
Your Rewards & Benefits
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $55,000 to $70,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here .
Applications will be accepted through April 3, 2026. This window may be extended depending on business needs.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Sales
Job Family: GO_TO_MARKET
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