Pearson
Advanced Specialist, Technology Solutions
CRM
Kanban
Salesforce
Edtech.com's Summary
Pearson is hiring an Advanced Specialist, Technology Solutions to act as a Salesforce Business Analyst bridging US business stakeholders and a global Salesforce engineering team. The role involves managing backlogs and tickets, eliciting and documenting business requirements, translating them into actionable user stories, facilitating Agile ceremonies, and maintaining effective communication across multiple teams to ensure smooth delivery.
Highlights
- Manage backlog and ticket lifecycle using Azure DevOps (ADO), Jira, and ServiceNow according to SLAs.
- Maintain ticket hygiene and serve as a single source of truth for US and IST teams.
- Collaborate with stakeholders from Sales, Operations, Marketing, and Product to capture and validate requirements.
- Develop clear, acceptance-criteria-rich Agile user stories for engineering execution.
- Facilitate Agile ceremonies including backlog refinement, sprint planning, standups, and retrospectives.
- Communicate effectively across regions by producing documentation, sprint summaries, and handoff notes.
- Build strong relationships with product, engineering, sales, and operations teams to provide roadmap visibility.
- Proactively identify and escalate blockers and dependencies to avoid delivery delays.
- Required skills include Salesforce CRM experience, Agile delivery expertise, proficiency with ADO/Jira/ServiceNow, user story writing, and cross-timezone collaboration.
- Preferred qualifications include Salesforce Administrator or Business Analyst certification and Scrum Master certification.
Advanced Specialist, Technology Solutions Full Description
We are seeking a Salesforce Business Analyst that will serve as the connective tissue between our US business stakeholders and a globally distributed Salesforce engineering team. This role will be the first line of communication for business stakeholders, and the last checkpoint before work reaches the engineering team. The ideal candidate is an organized, process-driven communicator with Salesforce knowledge and the instincts of a delivery-focused Agile practitioner.
What you will do
- Own backlog and ticket management across Azure DevOps (ADO), Jira, and ServiceNow — ensuring all tickets are created, prioritized, updated, and closed with accuracy and within defined SLAs.
- Enforce ticket hygiene standards and maintain a single source of truth for work status accessible to both US and IST team members.
- Partner with US business stakeholders across Sales, Operations, Marketing, and Product to elicit, document, and validate requirements.
- Translate business needs into well-structured, acceptance-criteria-rich user stories that the engineering team can execute without ambiguity.
- Facilitate Agile ceremonies, including backlog refinement, sprint planning, standups, and retrospectives, in a way that maximizes team focus.
- Serve as the primary communication bridge; producing documentation, standup summaries, and handoff notes that keep both regions aligned.
- Build strong relationships with stakeholders across product, engineering, sales, and operations, providing regular sprint summaries and roadmap visibility.
- Proactively surface blockers and dependencies before they impact delivery timelines
Required Qualifications:
- Salesforce platform experience : hands-on background with Salesforce CRM in an analyst, admin, or product owner capacity.
- Agile delivery : demonstrated experience facilitating sprint ceremonies and working within scrum or kanban frameworks.
- Work management tools : proficiency managing backlogs and tickets in Azure DevOps (ADO), Jira, and/or ServiceNow.
- User story development : proven ability to write high-quality Agile user stories with clear, testable acceptance criteria.
- Cross-timezonecollaboration : experience working effectively with globally distributed teams, particularly US/India models.
- Stakeholder communication : strong written and verbal skills with the ability to tailor messaging to technical and non-technical audiences.
- Process design : ability to document and standardize workflows that scale across time zones and team structures.
Nice to Have
- Salesforce Administrator or Business Analyst certification (ADM-201, SFBA, or equivalent).
- Scrum Master certification (CSM or PSM).
- Familiarity with Salesforce integrations.
- Experience with AI or automation tools applied to workflow improvement.
How you'll work
You'll partner with business stakeholders and Salesforce engineers to keep delivery moving smoothly. Expect a mix of requirements gathering, story writing, ceremony facilitation, ticket management, and stakeholder communication. Success in this role means the engineering team never waits on a story, the backlog is always current, and business partners feel informed and heard.
#LI-EB1
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Service Owner
Job Family: TECHNOLOGY
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