New York University
AI Operations Lead
SaaS
Zendesk
Edtech.com's Summary
New York University is hiring an AI Operations Lead to manage the daily operational functions of its AI Center of Excellence, including support queue management, access provisioning for AI tools, and event logistics. The role acts as the primary contact for AI tool access and handles initial issue escalation to senior staff, ensuring efficient scaling of the AI programs and platform.
Highlights
- Manage support queue and provision access to commercial AI tools.
- Maintain operational documentation and support event and communication logistics.
- Serve as primary contact and first escalation filter for AI tool users across NYU community.
- Experience with AI productivity tools such as ChatGPT, Gemini, Claude, or Microsoft Copilot preferred.
- Familiarity with ticketing systems like ServiceNow, Jira, or Zendesk is preferred.
- Requires at least 2 years of relevant experience in operations, program coordination, or IT support.
- Bachelor's degree required; recent graduates with demonstrated organizational skills may be considered.
- Strong written and verbal communication skills with experience producing user-facing documentation.
- Ability to handle multiple concurrent workflows and use SaaS, cloud-based, or enterprise software applications.
- Annual base salary range from $90,000 to $110,000, excluding bonuses or incentives.
AI Operations Lead Full Description
Position Summary: New York University's AI Center of Excellence (AI CoE), housed within NYU Information Technology, is responsible for building and scaling the university's AI platform, programs, and literacy efforts across faculty, staff, and students. NYU IT has an exciting opportunity for an AI Operations Lead to join this growing team. The selected candidate will own the day-to-day operational functions of the AI CoE — managing the support queue, provisioning access to commercial AI tools, maintaining operational documentation, and supporting event and communications logistics. This role serves as the primary point of contact for the NYU community seeking access to AI tools and services, and acts as a first-line escalation filter ensuring that only complex issues reach senior staff. The incumbent will play a critical role in enabling the CoE to scale its programs and platform without operational bottlenecks.
Qualifications:
Required Education:
Bachelor's Degree Experience in a higher education or technology-focused organization.
Required Experience:
2+ years 2 years of relevant experience in operations, program coordination, IT support, or a related field; or an equivalent combination of education and experience. Recent graduates with demonstrated organizational ability, initiative, and comfort with technology are encouraged to apply.
Preferred Experience:
Experience in a higher education or technology-focused organization. Familiarity with AI productivity tools such as ChatGPT, Gemini, Claude, Microsoft Copilot, or similar platforms. Experience with ticketing or service management systems (e.g., ServiceNow, Jira, Zendesk). Experience supporting event logistics, training programs, or workshop coordination. Exposure to knowledge management practices or technical writing.
Required Skills, Knowledge and Abilities:
Bachelor's degree and 2 years of relevant experience in operations, program coordination, IT support, or a related field; or an equivalent combination of education and experience. Recent graduates with demonstrated organizational ability, initiative, and comfort with technology are encouraged to apply. Demonstrated ability to manage multiple concurrent workflows, queues, or projects with strong attention to detail and follow-through. Experience working with SaaS platforms, cloud-based tools, or enterprise software applications. Strong written and verbal communication skills, including experience producing user-facing documentation or correspondence. Ability to work effectively and independently in a fast-paced environment with evolving priorities.
Preferred Skills, Knowledge and Abilities:
Familiarity with AI productivity tools such as ChatGPT, Gemini, Claude, Microsoft Copilot, or similar platforms. Exposure to knowledge management practices or technical writing.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $90,000.00 to USD $110,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
Qualifications:
Required Education:
Bachelor's Degree Experience in a higher education or technology-focused organization.
Required Experience:
2+ years 2 years of relevant experience in operations, program coordination, IT support, or a related field; or an equivalent combination of education and experience. Recent graduates with demonstrated organizational ability, initiative, and comfort with technology are encouraged to apply.
Preferred Experience:
Experience in a higher education or technology-focused organization. Familiarity with AI productivity tools such as ChatGPT, Gemini, Claude, Microsoft Copilot, or similar platforms. Experience with ticketing or service management systems (e.g., ServiceNow, Jira, Zendesk). Experience supporting event logistics, training programs, or workshop coordination. Exposure to knowledge management practices or technical writing.
Required Skills, Knowledge and Abilities:
Bachelor's degree and 2 years of relevant experience in operations, program coordination, IT support, or a related field; or an equivalent combination of education and experience. Recent graduates with demonstrated organizational ability, initiative, and comfort with technology are encouraged to apply. Demonstrated ability to manage multiple concurrent workflows, queues, or projects with strong attention to detail and follow-through. Experience working with SaaS platforms, cloud-based tools, or enterprise software applications. Strong written and verbal communication skills, including experience producing user-facing documentation or correspondence. Ability to work effectively and independently in a fast-paced environment with evolving priorities.
Preferred Skills, Knowledge and Abilities:
Familiarity with AI productivity tools such as ChatGPT, Gemini, Claude, Microsoft Copilot, or similar platforms. Exposure to knowledge management practices or technical writing.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $90,000.00 to USD $110,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
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