Edtech.com's Summary

Colibri Group is hiring an AI Solutions Business Analyst. The role involves designing, building, and implementing conversational AI solutions while acting as a functional expert through the entire customer journey. The analyst collaborates with customers and internal teams to ensure solutions meet business outcomes and supports growth through expertise and partnership.

Highlights

Design and implement conversational AI solutions including AI Agents, Speech Analytics, and Quality Management tools.
Gather and document functional requirements in partnership with Customer Service leaders.
Translate business needs into actionable requirements ensuring scalability and sustainability.
Analyze AI performance data and speech analytics insights to recommend improvements.
Develop functional documentation, process maps, and best practice guides.
Conduct training, workshops, and provide real-time guidance to partners.
Experience with conversational AI platforms such as NICE, Cognigy, and understanding of NLU/NLP concepts required.
At least 3 years of Business Analyst experience in customer service, operations, or consulting with exposure to technology-driven initiatives.
Strong communication, facilitation, and collaboration skills across multiple stakeholder levels.
Customer-focused and solution-oriented mindset with commitment to continuous learning and emerging AI technologies.

AI Solutions Business Analyst Full Description

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the companyâs

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview:

As an AI Solutions Business Analyst, you will assist in the design, build, and implementation of innovative conversational AI solutions, such as AI Agents within the IVR experience, Speech Analytics applications, and Quality Management tools.

Youâll serve as the functional expert throughout the customer journey â from requirements gathering to hands-on no-code development â ensuring solutions are scalable, effective, and aligned to both customer goals and business outcomes.

You'll partner closely with customers, internal cross-functional teams, and implementation partners, enabling high-quality solution delivery and supporting growth through expertise, collaboration, and a customer-first mindset.

What You'll Do:

Partner with Customer Service leaders throughout pilots, proof of concept, and full implementations to gather and document functional requirements for conversational AI solutions.

Translate business needs and desired outcomes into clear, actionable requirements that guide solution design and development.

Ensure all solutions are designed with scalability, long-term sustainability, and future enhancement in mind.

Collaborate with cross functional teams to identify process improvement opportunities and provide analytical insights that support new business initiatives.

Develop and maintain functional documentation, process maps, solution summaries, and implementation of best practice guides.

Analyze AI Agent performance, speech analytics insights (call drivers), and quality management (agent) metrics to identify trends, recommend improvements, and communicate findings to stakeholders.

Lead or support partner enablement efforts, including delivering training, facilitating workshops, conducting demonstrations, and providing real-time guidance as needed.

What You'll Need to Succeed:

3+ years of experience as a Business Analyst in a customer service, operations, or consulting environment, with exposure to conversational AI solutions or similar technology driven initiatives.

Hands on experience with conversational AI platforms such as NICE, Cognigy, or comparable tools, along with foundational understanding of NLU/NLP concepts.

Proven ability to translate business needs into clear, concise functional requirements, including occasional technical specifications.

Experience using Speech Analytics tools to analyze call drivers, identify trends, and translate insights into actionable process improvement recommendations.

Strong communication, facilitation, and interpersonal skills, with the ability to collaborate effectively across teams and with stakeholders at multiple levels.

Customer focused, solution-oriented mindset with a commitment to delivering measurable value.

Highly organized, self-motivated, and comfortable managing work independently in a dynamic, fast paced environment.

Demonstrated curiosity and commitment to continuous learning, particularly around emerging technologies and trends in conversational AI and automation.

Colibri Group welcomes applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. Research has shown that women and people of color may be less likely to apply to jobs unless they feel they meet every qualification, and we want to actively combat this bias in our hiring process. If you're excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply, even if your background doesn't align perfectly with every qualification listed. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success. You may be just the right candidate for this role or another position within our organization. Don't hesitate to take the leap and apply today!

Original Job Description

At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy,

Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers,

and the community as a whole.

We have a rich and storied history. Colibri is one of the pioneers of online professional education,

introducing some of the first web-based professional education courses in 2001. Today, the companyâs

family of brands are the leading online professional education platforms in their respective end-markets.

We proudly serve >1 million customers annually and employ more than 1,500 mission-aligned

professionals. To learn more, please visit: www.colibrigroup.com

Position Overview:

What You'll Do:

Partner with Customer Service leaders throughout pilots, proof of concept, and full implementations to gather and document functional requirements for conversational AI solutions.

Translate business needs and desired outcomes into clear, actionable requirements that guide solution design and development.

Ensure all solutions are designed with scalability, long-term sustainability, and future enhancement in mind.

Collaborate with cross functional teams to identify process improvement opportunities and provide analytical insights that support new business initiatives.

Develop and maintain functional documentation, process maps, solution summaries, and implementation of best practice guides.

Analyze AI Agent performance, speech analytics insights (call drivers), and quality management (agent) metrics to identify trends, recommend improvements, and communicate findings to stakeholders.

Lead or support partner enablement efforts, including delivering training, facilitating workshops, conducting demonstrations, and providing real-time guidance as needed.

What You'll Need to Succeed:

3+ years of experience as a Business Analyst in a customer service, operations, or consulting environment, with exposure to conversational AI solutions or similar technology driven initiatives.

Hands on experience with conversational AI platforms such as NICE, Cognigy, or comparable tools, along with foundational understanding of NLU/NLP concepts.

Proven ability to translate business needs into clear, concise functional requirements, including occasional technical specifications.

Experience using Speech Analytics tools to analyze call drivers, identify trends, and translate insights into actionable process improvement recommendations.

Strong communication, facilitation, and interpersonal skills, with the ability to collaborate effectively across teams and with stakeholders at multiple levels.

Customer focused, solution-oriented mindset with a commitment to delivering measurable value.

Highly organized, self-motivated, and comfortable managing work independently in a dynamic, fast paced environment.

Demonstrated curiosity and commitment to continuous learning, particularly around emerging technologies and trends in conversational AI and automation.

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Edtech.com's Summary

AI Solutions Business Analyst Full Description

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