Edtech.com's Summary

United Airlines is hiring an Analyst - Learning Experience & Processes. The Analyst will administer and support learning management tools, collaborate with various teams to improve system reliability, and handle documentation and analysis to enhance learning technologies and user experiences.

Highlights

Administer and support learning management systems including access, assignments, and routine maintenance
Conduct testing, troubleshooting, and issue resolution for system updates and digital content
Analyze learner support trends and system performance to identify risks and improvement opportunities
Document business requirements, processes, SOPs, and support procedures for learning platforms
Collaborate with instructional design, technology partners, vendors, and content owners
Support pilot programs, technology evaluations, and implementations of new learning tools
Experience with LMS, LCMS, LXP, RMS, VMS, or similar enterprise learning platforms
Proficiency in Microsoft Office and collaboration tools; preferred experience with Cornerstone LMS and process-mapping tools like Miro
Base salary range of $66,500 to $86,616 with eligibility for bonuses and long-term incentives
Requires 2+ years related experience and up to 20% domestic/international travel

Analyst - Learning Experience & Processes Full Description

Analyst - Learning Experience & Processes (Hybrid)

Chicago, Illinois, United States

Category

Corporate

Job IdWHQ00026837

Human Resources and Labor Relations

Job Type
Full-Time

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description
Minimum qualifications:

2+ years of experience administering, supporting, or analyzing LMS, LCMS, LXP, RMS, VMS, or other enterprise learning technology platforms
Up to 20% travel domestically and internationally
Experience with system configuration, testing, troubleshooting, user support, learning content deployment, maintenance, data quality, or learning technology operations
Strong analytical, problem-solving, organizational, and documentation skills, with the ability to investigate issues, manage competing priorities, and recommend practical solutions
Experience working with cross-functional teams, technology partners, business stakeholders, or external vendors
Excellent written and verbal communication skills with a customer-focused mindset, high attention to detail, and commitment to system reliability and operational consistency
Proficiency with Microsoft Office and collaboration tools
Must be legally authorized to work in the United States without employer sponsorship
Successful completion of the interview process required to meet job qualifications
Reliable and punctual attendance is an essential function of this role
The role is based in Chicago and operates on a hybrid work schedule

Preferred Qualifications:

Experience administering or supporting Cornerstone LMS or other enterprise learning platforms in a large, complex organization
Experience with learning system integrations, data feeds, reporting, user provisioning, or administrative workflows
Experience with learning content standards and digital learning technologies
Experience using workflow, diagramming, or process-mapping tools such as Miro

Qualifications

About the Job:

The Analyst, Learning Experience & Processes, supports the administration, analysis, documentation, and continuous improvement of United’s learning management tools. This role partners with learning teams, business stakeholders, technology partners, and vendors to help ensure learning systems are reliable, well-documented, and aligned to operational and learner needs.

Core accountabilities / key responsibilities:

Administer and support learning management tools, including system access, assignments, curricula, notifications, workflows, and routine platform maintenance
Support testing, troubleshooting, documentation, and issue resolution for platform updates, digital learning content, integrations, and new functionality
Analyze learner support trends, system performance, data quality, and operational workflows to identify risks, recurring issues, and opportunities for improvement
Document business requirements, current-state and future-state processes, SOPs, testing outcomes, and support procedures for learning technology solutions
Partner with instructional design teams, content owners, administrators, vendors, and technology partners to ensure solutions are implemented effectively and support a strong learner experience
Support proofs of concept, pilot programs, technology evaluations, and implementation activities for emerging learning tools and platform capabilities

The base pay range for this role is $66,500.00 to $86,616.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]

Let me find your next job.

Thanks - you're signed up.

Analyst - Learning Experience & Processes

Edtech.com's Summary

Analyst - Learning Experience & Processes Full Description

Analyst - Learning Experience & Processes (Hybrid)

Specialist II Instructional Design

Instructional Advisor, ESL

Instructional Systems Designer

Educational Technology Manager

Learning Experience Designer