University of South Carolina
Application Specialist
🇺🇸 Columbia, SC
🕑 Full-Time
💰 $49K
💻 Information Technology
🗓️ December 22nd, 2025
ITIL
ITSM
Edtech.com's Summary
University of South Carolina is hiring an Application Specialist. The role involves monitoring and managing batch processes, handling incidents and requests in ServiceNow, performing application administration, and maintaining documentation to ensure reliable system operations and business continuity across the university.
Highlights
- Monitor, execute, and troubleshoot batch jobs and scheduled processes to ensure timely completion.
- Manage and resolve incidents and service requests using ServiceNow.
- Perform application administration and support the identity and access management operations.
- Develop and maintain accurate documentation, including standard operating procedures and architecture diagrams.
- Collaborate with IT teams, customers, and leadership to support operational continuity.
- Requires technical school accreditation or skilled trades program and 2+ years of related experience or equivalent combination of training and experience.
- Preferred qualifications include a bachelor's degree and 3+ years of experience in operations or application support.
- Experience with ITSM tools, especially ServiceNow, and batch scheduling systems is preferred.
- Strong knowledge of job scheduling, batch processing, application administration, and ITIL processes.
- Starting salary is $49,396, with salary commensurate with experience.
Application Specialist Full Description
Application Specialist
Please see Special Instructions for more details.
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by February 16, 2026.
Posting Details
Posting Summary
Logo |
Posting Number | STA00991PO25
Job Family | Information Technology
Job Function | IT Product Support
USC Market Title | IT Customer/Product Support Tech
Link to USC Market Title | https://uscjobs.sc.edu/titles/133306
Job Level | T2 - Technical Support
Business Title (Internal Title) | Application Specialist
Campus | Columbia
Work County | Richland
College/Division | Division of Information Technology
Department | IT Enterprise Applications
State Pay Band | 6
Approved Starting Salary | $49,396
Advertised Salary Range | $49,396 - Salary is commensurate with experience
Location of Vacancy | Columbia, SC
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Standard working schedule: Monday – Friday 8:30am – 5:00pm, with 1 hour for lunch. Must be willing to work a flexible schedule to meet the needs of the Division of IT.
Basis | 12 months
Job Search Category | Information Technology
Posting Number | STA00991PO25
Job Family | Information Technology
Job Function | IT Product Support
USC Market Title | IT Customer/Product Support Tech
Link to USC Market Title | https://uscjobs.sc.edu/titles/133306
Job Level | T2 - Technical Support
Business Title (Internal Title) | Application Specialist
Campus | Columbia
Work County | Richland
College/Division | Division of Information Technology
Department | IT Enterprise Applications
State Pay Band | 6
Approved Starting Salary | $49,396
Advertised Salary Range | $49,396 - Salary is commensurate with experience
Location of Vacancy | Columbia, SC
Part/Full Time | Full Time
Hours per Week | 37.5
Work Schedule | Standard working schedule: Monday – Friday 8:30am – 5:00pm, with 1 hour for lunch. Must be willing to work a flexible schedule to meet the needs of the Division of IT.
Basis | 12 months
Job Search Category | Information Technology
About University of South Carolina | From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement | The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Veterans' Preference Statement | The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary | Join Us as an Application Support Analyst
Help ensure reliable, uninterrupted services for the entire University of South Carolina community by supporting the systems that power daily operations.
The Application Support Analyst plays an essential role in maintaining business continuity across the university by monitoring batch processes, managing operational incidents, and ensuring applications perform consistently and reliably.You’ll execute and verify scheduled jobs, investigate job failures, resolve identity issues, maintain documentation, and support application administration. This role is ideal for someone detail-oriented, dependable, and committed to delivering high-quality operational support.
What You’ll Do
Monitor, execute, and troubleshoot batch jobs and scheduled processes. Manage and resolve incidents and service requests in ServiceNow. Investigate job failures and escalate issues to technical teams when needed. Perform application administration and support identity resolution tasks. Maintain accurate, up-to-date operational documentation. Support business continuity by ensuring systems perform consistently. Collaborate with IT teams, customers, and leadership to ensure smooth daily operations.
Minimum Qualifications
Technical school accreditation or skilled trades program in a relevant area. 2+ years of related experience, OR an equivalent combination of training, certification, and experience.
Preferred Qualifications
Bachelor’s degree and/or 3+ years in operations or application support. Experience with ITSM tools (especially ServiceNow) and batch scheduling systems.
What You Bring
Strong understanding of job scheduling, batch processing, and application administration. Familiarity with Identity and Access Management (IAM) concepts (authentication, authorization, provisioning). Ability to monitor, troubleshoot, and optimize application performance. Experience with ITIL processes (Incident, Problem, Change, Release Management). Strong communication and collaboration skills. Ability to maintain clear documentation for operational processes.
Why Join USC?
At the University of South Carolina, you’ll be part of a collaborative team committed to supporting world-class education, research, and service. This role offers the opportunity to shape how applications serve our university community and directly impact the student, faculty, and staff experience.
Job Related Minimum Required Education and Experience | Requires job related accreditation from a technical school or an applicable skilled trades program and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications | Bachelor’s degree and/or 3+ years of experience in operations, application support or equivalent
Knowledge/Skills/Abilities | Strong understanding of job scheduling, batch processing, application administration and automation tools. Good understanding of Identity and Access Management (IAM) processes, including authentication, authorization, and user provisioning. Ability to monitor, troubleshoot, and optimize application performance and integrations. Familiarity with ITIL service management processes (incident, problem, change, and release management). ServiceNow experience preferred. Ability to communicate with team members, customers and leadership for daily activities. Ability to maintain documentation on processes and procedures.
Help ensure reliable, uninterrupted services for the entire University of South Carolina community by supporting the systems that power daily operations.
The Application Support Analyst plays an essential role in maintaining business continuity across the university by monitoring batch processes, managing operational incidents, and ensuring applications perform consistently and reliably.You’ll execute and verify scheduled jobs, investigate job failures, resolve identity issues, maintain documentation, and support application administration. This role is ideal for someone detail-oriented, dependable, and committed to delivering high-quality operational support.
What You’ll Do
Monitor, execute, and troubleshoot batch jobs and scheduled processes. Manage and resolve incidents and service requests in ServiceNow. Investigate job failures and escalate issues to technical teams when needed. Perform application administration and support identity resolution tasks. Maintain accurate, up-to-date operational documentation. Support business continuity by ensuring systems perform consistently. Collaborate with IT teams, customers, and leadership to ensure smooth daily operations.
Minimum Qualifications
Technical school accreditation or skilled trades program in a relevant area. 2+ years of related experience, OR an equivalent combination of training, certification, and experience.
Preferred Qualifications
Bachelor’s degree and/or 3+ years in operations or application support. Experience with ITSM tools (especially ServiceNow) and batch scheduling systems.
What You Bring
Strong understanding of job scheduling, batch processing, and application administration. Familiarity with Identity and Access Management (IAM) concepts (authentication, authorization, provisioning). Ability to monitor, troubleshoot, and optimize application performance. Experience with ITIL processes (Incident, Problem, Change, Release Management). Strong communication and collaboration skills. Ability to maintain clear documentation for operational processes.
Why Join USC?
At the University of South Carolina, you’ll be part of a collaborative team committed to supporting world-class education, research, and service. This role offers the opportunity to shape how applications serve our university community and directly impact the student, faculty, and staff experience.
Job Related Minimum Required Education and Experience | Requires job related accreditation from a technical school or an applicable skilled trades program and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications | Bachelor’s degree and/or 3+ years of experience in operations, application support or equivalent
Knowledge/Skills/Abilities | Strong understanding of job scheduling, batch processing, application administration and automation tools. Good understanding of Identity and Access Management (IAM) processes, including authentication, authorization, and user provisioning. Ability to monitor, troubleshoot, and optimize application performance and integrations. Familiarity with ITIL service management processes (incident, problem, change, and release management). ServiceNow experience preferred. Ability to communicate with team members, customers and leadership for daily activities. Ability to maintain documentation on processes and procedures.
Job Duties
Job Duty | Operational Batch Processing
Responsible for coordinating, maintaining, and supporting enterprise batch processing operations running 24/7/365. Monitors batch workflows, schedules, and job dependencies to ensure the timely and accurate completion of automated processes. Troubleshoots and resolves batch failures or performance issues, escalating to appropriate teams when required. Implements and maintain standard operating procedures and job schedules to ensure consistency and reliability. Collaborate with customers and application teams to meet delivery expectations and ensure successful end-to-end processing.
Essential Function | Yes
Percentage of Time | 35Job Duty | Queue Management
Monitor the team queue, provide input, gather additional information and work tickets when appropriate.
Essential Function | Yes
Percentage of Time | 15Job Duty | Application Administration
Responsible for completing service requests and resolving incidents for a variety of enterprise applications at the Tier 2 support level. Analyzes issues, performs troubleshooting, and implements approved solutions to restore normal operations efficiently. Provides detailed input and documentation for tickets escalated to Tier 3 support, ensuring accurate issue tracking and knowledge transfer. Follows established operational procedures, change management practices, and service-level agreements to maintain consistent, reliable application performance.
Essential Function | Yes
Percentage of Time | 25Job Duty | Identity and Access
Manage the day to day operations of the identity and access management area in relation to operational support.
Essential Function | Yes
Percentage of Time | 15Job Duty | Documentation
Develop and maintain documentation, architecture diagrams, and standard operating process and procedures.
Essential Function | Yes
Percentage of Time | 10
Responsible for coordinating, maintaining, and supporting enterprise batch processing operations running 24/7/365. Monitors batch workflows, schedules, and job dependencies to ensure the timely and accurate completion of automated processes. Troubleshoots and resolves batch failures or performance issues, escalating to appropriate teams when required. Implements and maintain standard operating procedures and job schedules to ensure consistency and reliability. Collaborate with customers and application teams to meet delivery expectations and ensure successful end-to-end processing.
Essential Function | Yes
Percentage of Time | 35Job Duty | Queue Management
Monitor the team queue, provide input, gather additional information and work tickets when appropriate.
Essential Function | Yes
Percentage of Time | 15Job Duty | Application Administration
Responsible for completing service requests and resolving incidents for a variety of enterprise applications at the Tier 2 support level. Analyzes issues, performs troubleshooting, and implements approved solutions to restore normal operations efficiently. Provides detailed input and documentation for tickets escalated to Tier 3 support, ensuring accurate issue tracking and knowledge transfer. Follows established operational procedures, change management practices, and service-level agreements to maintain consistent, reliable application performance.
Essential Function | Yes
Percentage of Time | 25Job Duty | Identity and Access
Manage the day to day operations of the identity and access management area in relation to operational support.
Essential Function | Yes
Percentage of Time | 15Job Duty | Documentation
Develop and maintain documentation, architecture diagrams, and standard operating process and procedures.
Essential Function | Yes
Percentage of Time | 10
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive | No
Hazardous weather category | Non-Essential
Hazardous weather category | Non-Essential
Posting Detail Information
Number of Vacancies | 2
Desired Start Date |
Job Open Date | 12/19/2025
Job Close Date | 02/16/2026
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by February 16, 2026.
Quicklink for Posting | https://uscjobs.sc.edu/postings/200308
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Desired Start Date |
Job Open Date | 12/19/2025
Job Close Date | 02/16/2026
Open Until Filled | No
Special Instructions to Applicant | Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by February 16, 2026.
Quicklink for Posting | https://uscjobs.sc.edu/postings/200308
EEO Statement | The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Do you have at least a job related accreditation from a technical school or an applicable skilled trades program and 2 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience?
- Yes
- No
Applicant Documents
Required Documents
- Cover Letter
- Resume
- List of References and Contact Information
Optional Documents
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