Applications Support Analyst

Applications Support Analyst

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Please see Special Instructions for more details.

Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Posting Details

 Position Information 

Posting Number  | S06878P
Position Title  | Applications Support Analyst
Department  | International Education
Location  | Arlington
Position Status  | Full-time
Work Schedule  | Monday- Friday; 8:00am-5:00pm
Salary  | Salary is commensurate based on qualifications and relevant experience.
Pay Basis  | Monthly

Job Summary
The Applications Support Analyst leads a technology team through data analysis, interpretation, and immigration reporting for a growing international community with approximately 5000 international students from more than 100 countries.

Essential Duties and Responsibilities 
Prepares detailed data analysis utilizing SAS Reporting and Sunapsis Reporting tools. Organizes and presents clearly and effectively immigration-based information, analysis, results, and interpretations. Evaluates and responds to data requests originating from within and outside the institution. Collaborates internally to improve accuracy of data entered and stored in the immigration applications. Monitors and communicates data issues to superiors. Collaborates with the Office of Information Technology (OIT) to troubleshoot issues related to the Sunapsis application, server, database. Liaison between application functional users and Office of Information Technology teams collaborating with administrative staff, multiple vendors, and IT service providers. Continuously performs statistical analysis on application usage. Trains and consults with users regarding their interface with the Student Exchange Visitor Information System (SEVIS). Reviews technical specifications of future phases of SEVIS, Sunapsis, and upgrades office technologies and makes related recommendations. Manages the Office of International Education Technology Team; reviewing teams progress on tasks regularly, prioritizing tasks, escalating issues and risks appropriately to resolve problems and reduce project risk. Maintains knowledge of standards and best practices for information systems, user documentation, project management, web management, and SEVIS compliance. Oversees the department website and provides support for content management. Assess current needs and future areas for improvement of the website.
Minimum Qualifications  | Bachelor’s degree or higher in computer science, information systems, statistics, or related discipline and 2 years experience in data analysis and reporting, or related field. Experience in a data analysis and/or data driven research is required. An equivalent mix of education and relevant experience in similar roles may also be accepted.
Preferred Qualifications  | Previous experience with SAS Reporting and /or statistical analytics. Experience in higher education. Experience in supporting large relational databases, designing web sites, and in managing international student records software. Experience leading technical projects and collaborating with multiple stakeholders. Working knowledge of Sunapsis and PeopleSoft records management system. Knowledge of F-1 student regulations, and experience with SEVIS and SEVIS batch processing.
Knowledge, Skills and Abilities  | Ability to multi-task, pay attention to detail, organize data, conduct research, and communicate technical details to users. Ability to work under pressure and deadlines. Ability to analyze the needs of the office and work collaboratively to design business processes that streamline and improve collection and integrity of student data. Ability to work independently. Ability to prepare and present reports to serve a variety of audiences at various level of technical ability. Displays attention to detail and accuracy. Excellent organization, teamwork, problem-solving, and communication (verbal and written) skills. Ability to communicate and collaborate with people at all levels of the organization.
Other Requirements  | US citizenship or permanent residency required to access SEVIS system.

Workplace and Eligibility Conditions   
Benefits Eligible  | Yes
Benefits at UTA  | We are proud to offer a comprehensive benefits package to all our employees at the University.
https://www.uta.edu/hr/employee-benefits

To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
CBC Requirement  | It is the policy of The University of Texas at Arlington to conduct a criminal background check on any applicant who is under final consideration for employment with the University.
This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA-48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

EEO Statement 
It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

University Information 
The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community. Furthermore, UTA has launched the RISE 100 initiative, aiming to recruit 100 new tenure-system faculty to strengthen its research enterprise and leadership in key academic areas. Learn more at https://www.uta.edu/administration/president/strategic-plan/rise100.

This is an exciting time to join UTA and contribute to its bold vision for the future.
ADA Accommodations  | The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.

 Posting Detail Information 

Number of Vacancies  | 1
Open Until Filled  |
Minimum Number of References Required  | 3
Maximum Number of References Accepted  | 3
Special Instructions to Applicants  | Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

Requirement Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

OFFICE OF TALENT, CULTURE AND ENGAGEMENT
J.D. Wetsel Service Center
1225 W. Mitchell Road
Arlington, TX 76019