Assessment Operations Specialist

🇺🇸 Salt Lake City, Utah 🕑 Full-Time 💰 $18 - $26 per Hour 💻 Customer Support 🗓️ September 15th, 2026

Edtech.com's Summary

WGU is hiring an Assessment Operations Specialist to serve as students' first point of contact for technical troubleshooting during assessments. The role blends hands-on customer support with process improvement across the university's assessment systems.

Highlights

Resolve technical issues with assessment platforms, tools, and systems for students in real time
Guide students step-by-step through accessing and using assessment systems
Escalate complex or unresolved technical issues to supervisors or technical-support teams
Document support cases thoroughly in institutional systems and track resolution
Share recurring issues and process feedback with supervisors to drive improvements
Requires a high school diploma or equivalent, 1+ years of technical-troubleshooting experience, and 3+ years of customer-service experience
Offers a pay range of $17.88-$25.96 per hour plus WGU's full benefits package

Assessment Operations Specialist Full Description

WGU is hiring an Assessment Operations Specialist to serve as students' first point of contact for technical troubleshooting and inquiries related to assessments, ensuring students receive accurate, timely, and courteous support.

Responsibilities:

Assist students in resolving technical issues related to assessment platforms, tools, and systems
Provide step-by-step guidance on accessing and using assessment systems, addressing common technical challenges
Escalate unresolved or complex technical issues to supervisors or technical-support teams
Respond promptly to student inquiries about scheduling, policies, and procedures
Document support cases thoroughly and accurately in institutional systems, tracking case resolution
Identify recurring issues and suggest enhancements to tools or workflows that improve the student experience

Qualifications: High school diploma or equivalent; 1+ years of professional experience in technical troubleshooting; 3+ years of customer-service experience; and proficiency with Microsoft Office. A bachelor's degree in a technical or related field is preferred.

Compensation and benefits: The estimated pay range for this position is $17.88-$25.96 per hour. WGU offers bonuses, medical/dental/vision/telehealth coverage, HSA/FSA, life and disability insurance, retirement savings, discounted tuition, and flexible paid time off. The role requires occasional travel of up to 20%, including company summits.