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Appalachian State University is hiring an Assistant Director, Financial Aid. The role involves advising students, parents, and the community on federal, state, institutional, and private financial aid and managing the awarding and certification process according to various guidelines. The position also includes public speaking engagements, supervising staff, and enhancing office communications.

Highlights

Advise prospective and enrolled students, parents, and community members on all types of financial aid.
Determine eligibility and award financial aid in accordance with federal, state, institutional, and private policies.
Perform administrative duties related to awarding and certifying financial aid programs and support university-wide online initiatives.
Conduct public speaking engagements as part of job responsibilities.
Supervise permanent and/or temporary employees within the office.
Review and improve written and visual office communications.
Experience with automated financial aid delivery systems such as Banner, FAMS, or SCT preferred; knowledge of report writing tools like BRIO, PL/SQL, or Web Focus is desirable.
Minimum qualification: Bachelor’s degree and one year of general administrative experience involving public contact in higher education.
Preferred qualifications include one year of financial aid experience at the counselor level or higher and a master’s degree in a related field.
Salary range: $45,000 - $46,800 annually.

Assistant Director, Financial Aid Full Description

Assistant Director, Financial Aid Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the

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Please see Special Instructions for more details.

For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:

Cover Letter
Resume
List of three professional references with contact information

Posting Details

Request to Recruit

Position Summary Information

Primary Purpose | The primary purpose of the Office of Student Financial Aid is to assist students and families in securing the financial resources necessary to attend college. This unit’s major activities include assisting students in completing required applications and meeting eligibility guidelines for various financial aid programs, evaluating all requests for eligibility, and administering all scholarships, grants, loans, and student work programs that are available to Appalachian students.

Minimum Qualifications | A Bachelor’s degree is required from an accredited college or university, as well as one year of general administrative experience involving public contact in a higher education setting. Strong customer service skills, as well as excellent oral and written communication skills, are a must.
License/Certification Required | N/A
Preferred Qualifications | At least one year of financial aid experience at the level of counselor or higher. Master’s degree, especially in a related area such as higher education administration/leadership. Demonstrated knowledge and experience with best practices for serving diverse/underrepresented students. Experience with automated financial aid delivery systems (Banner/FAMS/SCT), as is familiarity with report writing tools, such as BRIO, PL/SQL, or Web Focus. A highly organized individual who is able to multitask and is detail-oriented is extremely desirable.

Essential Duties and Responsibilities | The Assistant Director advises prospective and enrolled students, parents, and community members on all aspects of federal, state, institutional, and private financial aid.

Responsibilities include, but are not limited to the following:

Determines eligibility for and awards financial aid to students in accordance with federal, state, institutional, and private guidelines, policies, rules, and regulations. Perform administrative functions relating to awarding, certifying, and establishing eligibility for various federal, state, and institutional financial aid programs and will provide support for university-wide online initiatives. In carrying out the duties of this position, public speaking is often required in a variety of capacities. This position may involve supervision of permanent and/or temporary employees in one or more functional areas within the office. An additional requirement of this position may be to review and enhance both written and visual forms of office communications.
Type of Position | Full Time Position
Staff/Non-Faculty | Staff/Non-Faculty
VISA Sponsorship? | VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.
Appointment Type | 1.0
Work Schedule/Hours | Monday-Friday, 8:00-5:00pm; some night and weekend work required.
Number of Hours Per Week | 40
Number of Months Per Year | 12
Mandatory Staff | No
Suggested Salary Range | 45,000-46,800
Physical Demands of Position | To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Posting Details Information

Posting Date | 06/10/2026
Closing Date | 07/10/2026
Open Until Filled | No
Evaluation of Applications Begins | 06/10/2026
Proposed Date of Hire | 08/03/2026
Special Instructions to Applicants | For a complete application, please apply and submit all below-required documents electronically through Appalachian State University’s Job Board:

Cover Letter Resume List of three professional references with contact information
Search Chair Name | Tara Shumate
Search Chair Email | Shumatetl@appstate.edu
Quick Link | https://appstate.peopleadmin.com/postings/54649
Posting Number | 201501792P

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