Assistant Director, Financial Aid

🇺🇸 Dayton, OH

🕑 Full-Time

💰 TBD

💻 Financial Aid

🗓️ November 20th, 2025

Salesforce CRM

Edtech.com's Summary

University of Dayton is hiring an Assistant Director, Financial Aid. The role involves providing financial aid counseling to students and families, managing escalated financial aid issues, improving communication outreach, and implementing process improvements to support student retention and financial aid accuracy.

Highlights

Provide financial aid counseling and support to students and families, including escalated cases.
Review FAFSA applications and manage various types of financial aid and loan education.
Improve student communication using technology platforms such as CRM and Porches for proactive outreach.
Identify and implement process changes to enhance financial aid services and accuracy.
Collaborate with university colleagues to support student retention efforts.
Required skills: strong written and oral communication, ability to manage multiple priorities, self-motivation, and teamwork.
Preferred qualifications include a Master’s degree in a related field, financial aid counseling experience, knowledge of federal financial aid regulations, Ellucian Banner, and Salesforce CRM.
Experience in Enrollment Management or Higher Education at a private university preferred.
Commitment to working in alignment with Catholic and Marianist values.
Minimum qualification: Bachelor’s degree and at least 2 years of relevant professional experience.