Assistant Director, Financial Aid Service and Counseling

Job Profile:

Administrative Operations Manager 2

Job Family:

Administrative Operations

Time Type:

Full time

Max Pay - Depends on experience:

$54,300.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Position Salary:

$ 54,300.00 per year

Under the administrative direction of the Senior Director and Director of Student Success and Financial Aid Counseling, the Assistant Director of Campus Financial Aid Service and Counseling is responsible for planning, organizing, and directing the day-to-day operations and service delivery of assigned staff and counseling teams. This role supports the university's mission and goals, along with the objectives for Financial Aid and Scholarship Services, by ensuring a student-centered financial aid experience for new and continuing ASU students. The Assistant Director collaborates with financial aid colleagues to promote efficiency, accuracy, and exceptional service, while adhering to institutional and financial aid policies and procedures. This position plays a critical role in ensuring that ASU students receive timely and accurate financial aid services, contributing to their academic success and overall university experience. 

Essential Duties:

• Plan, direct, and oversee the activities and operations of staff, student worker and counseling teams ensuring efficient service delivery. 
• Supervise, hire, train, and evaluate assigned staff and counseling team members fostering a supportive and high-performance work environment. 
• Regularly use Excel and other data tools to pull reports, review trends, and synthesize data for operational and compliance purposes. 
• Collaborate with internal financial aid partners to set priorities, ensure timely training, and maintain service and processing responsibilities 
• Ensure adherence to financial aid regulations, policies, and procedures while maintaining high service standards. 
• Collaborate with financial aid leadership and stakeholders to ensure smooth administration and technical implementation of ASU financial aid programs. 
• Partner with the Senior Director of Student Success and Financial Aid Counseling and colleagues to set and achieve production and service benchmarks. 
• Develop short- and long-term goals for production quality and service standards. 
• Resolve issues affecting the department and implement strategies to improve the effectiveness and efficiency of operations. 
• Represent the Financial Aid and Scholarship Services department in external meetings, presentations, conferences, and professional organizations as necessary. 

Knowledge, Skills and Abilities: 

Knowledge of the principles and practices pertaining to the assigned department. Knowledge of management and supervisory principles and practices. Knowledge of budget management methods and techniques. Knowledge of strategic planning principles and practices. Knowledge of principles, concepts, and practices of organizational management. Skill in problem solving and decision-making. Skill in planning, analyzing and coordinating activities and establishing priorities. Skill in effectively managing, supervising and evaluating assigned staff. Skill in program design and development. Skill in budget preparation and forecasting. Skill in both verbal and written communication. Skill in establishing and maintaining effective working relationships. 

Desired Qualifications:

• Experience using large language models, including effective prompt generation to support analysis, efficiency, and operational tasks. Demonstrated knowledge of and skill in automated processing. Experience in critical thinking and problem solving. 
• Demonstrated knowledge of Family Educational Rights and Privacy (FERPA) requirements. 
• Evidence of effective communication skills 
• Three (3) years of supervisory experience preferred 
• Demonstrated knowledge of government, donor and/or institutional rules, regulations, guidelines, and procedures for awarding of financial aid. 

Working Environment:

​Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. Play be required to perform tasks in the filed within and/or across University campuses. Clearly communicate to perform essential functions. 

Department Statement:

Financial Aid and Scholarship Services is one of several departments comprising Academic Enterprise Enrollment which utilizes a variety of strategies to enroll and support a varied student population representative of Arizona State University's vision.  The Financial Aid and Scholarship Services unit strives to provide excellent customer service with the goal to make each student's application for financial aid a simple and affordable process.  Each staff member is committed to helping a student finance their education by effectively utilizing scholarships, grants, work-study and loans.  The unit provides tools to help determine the cost of attending ASU, including a scholarship portal to search for available scholarships.  The department also provides resources for students to use to budget their money and a student employment unit which processes department requests for student workers.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$18088.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact HR Talent Acquisition at DL.ORG.HR.Staffing@exchange.asu.edu before the posting close date to request edits.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.