Edtech.com's Summary

University of Pittsburgh is hiring an Assistant Director, IT Operations to lead the systems engineering and operations organization behind the university's core infrastructure, including data center and server hosting, virtualization, enterprise storage, and backup and recovery. The team also runs patching, identity and login services, and round-the-clock monitoring for the Oakland and regional campuses and for on-premise and cloud systems. The role pairs operational discipline with enough technical credibility to guide senior engineers through major change.

Highlights

Lead the systems and operations team, working alongside the operations network team that supports the Oakland and Regional Campuses.
Keep a large production environment healthy through server hosting, virtualization, enterprise storage, patching, platform lifecycle management, and identity and login services.
Oversee 24x7x365 monitoring operations that cover on-premise and cloud systems for the university's schools and departments.
Carry the escalation and on-call phone number, with evening and weekend work possible during urgent support, heavy project loads, or scheduled downtime.
Supervise staff and departmental projects, lead senior engineers through significant change, and help with budgetary matters.
Bring five years of progressively responsible enterprise infrastructure or IT operations experience, demonstrated team leadership, and a bachelor's degree or equivalent experience.
Administer enterprise Windows Server or Linux environments at scale, with working knowledge of virtualization, backup and recovery, patch management, and infrastructure monitoring.
Show experience running formal change management and incident management processes in a production environment.
Preferred experience includes leading managers or senior technical staff, delivering public cloud on AWS, Azure, or Google Cloud in a hybrid enterprise, and managing network operations center shift coverage.
Preferred background includes higher ed or academic medical settings with restricted data such as HIPAA, GLBA, FERPA, and PII, plus ITSM tooling like TeamDynamix and ITIL-aligned service management.

Assistant Director, IT Operations Full Description

Pitt Digital is seeking an Assistant Director, IT Operations to lead the systems engineering and operations organization responsible for the infrastructure the University runs on — data center & server hosting, virtualization, enterprise storage, backup & recovery, patching & platform lifecycle, identity & login services, 24x7x365 monitoring operations. Together with the Operations network team, the systems & operations team is responsible for the infrastructure that supports the Oakland & Regional Campuses, services that support on premise & cloud systems for the enterprise, University schools & departments. Successful candidate brings operational discipline to keep a large production environment healthy & technical credibility to lead senior engineers through significant change.

Required qualifications:

Five years of progressively responsible experience in enterprise infrastructure or IT operations
Demonstrated supervisory or team leadership experience
Hands-on experience administering enterprise Windows Server &/or Linux environments at scale
Working knowledge of enterprise virtualization, backup & recovery, patch management, & infrastructure monitoring practices
Demonstrated experience with formal change management and incident management processes in a production environment

Preferred qualifications: (Experience with or in )

leading a team of managers or senior technical staff in a multi-service operations organization
public cloud delivery (AWS, Azure, or Google Cloud) in a hybrid enterprise environment
supporting research computing, high-performance computing, or secure research enclaves subject to sponsor security requirements.
higher ed or academic medical environments, incl support for restricted data classifications HIPAA, GLBA, FERPA, PII, controlled unclassified information.
managing 24x7 operations or network operations center, including shift coverage & Tier 1 escalation models
managed service provider transitions & ongoing vendor performance oversight
ITSM tooling & practices (TeamDynamix or comparable) and ITIL-aligned service management

The University offers a robust retirement savings plan with 100% employer match, 150% after vesting. 11 Paid Holidays. Paid Vac, Sick, Personal. Add’l Winter Recess Paid Time Off. Paid Parental Leave. Above-average Employer Contribution toward Medical, Prescription Drug, Dental, Vision, Life, and more. Education benefits for staff, spouses/ partners, dependents. Student loan assistance. Free transit pass.

Join the team responsible for strategy, implementation, and maintenance of technology at the University of Pittsburgh—ranked by Forbes among Amazon, CDW, Cisco Systems, Google, LinkedIn, and Microsoft as one of “America’s Best Large Employers.”

Applicants must include complete employment history on application and attach a current resume specifically to this requisition #. Applicants should include salary requirements in cover letter.

Job Summary

Supports the technology department and ensures systems are functional and adhere to all standards. Enlists vision to determine technological opportunities. Supervises departmental projects; assists in budgetary matters.

Essential Functions

Working with PC related hardware equipment, software applications and telephony video conferencing systems. Written and verbal communication. Interpersonal relations. Analyzing and organizing information. Project planning and leading project teams. Proficient knowledge of IT and networking. Supervision of employees.

Physical Effort

Generally sedentary desk work with computer-keyboard video phone other than traveling to other buildings on campus for meetings/events on occasion. Must be able to sit or stand for prolonged periods of time.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Assignment Category

Full-time regular

Job Classification

Staff.Assistant Director - Information Technology

Job Family

Information Technology

Job Sub-Family

Systems Administration

Campus

Pittsburgh

Minimum Education Level Required

Bachelor’s Degree

Minimum Years of Experience Required

Will this position accept substitution in lieu of education or experience?

Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule

M-F bus hrs EST. Evening and weekend work may be necessary depending on business load, project timeline requirements, urgent support, or scheduled downtime changes. Will be responsible for manning an escalation/ on-call phone number.

Work Arrangement

Hybrid: Combination of On-Campus and Remote work as determined by the department.

Hiring Range

TBD Based Upon Qualifications

Relocation Offered

Visa Sponsorship Provided

Background Check

For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances

The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents

Resume

Optional Documents

Cover Letter

Let me find your next job.

Thanks - you're signed up.

Assistant Director, IT Operations

Edtech.com's Summary

Assistant Director, IT Operations Full Description

AI Infrastructure & Solutions Architect

Senior Business System Analyst

Systems Engineer - School of Medicine Dean's Office

M365 Solutions Specialist

Senior Integrated Resources Technology & Applications Specialist - School of Medicine