Edtech.com's Summary

Columbia University is hiring an Assistant Director of Residence Life & Housing to support daily housing operations and residential community development for the School of General Studies' Dean of Students Office. The role directly supervises a team of Resident Advisors and serves as a primary point of contact for students navigating residential living concerns. The Assistant Director also participates in the GS Administrator-on-Call rotation, providing after-hours crisis response and wellness support.

Highlights

Hires, trains, and evaluates a team of 8 Resident Advisors.
Assesses the Resident Advisor program's growth and effectiveness.
Builds training and leadership-development opportunities for the residential life team.
Manages case management for wellness-related student issues, including outreach and referrals.
Partners with campus offices such as Columbia Public Safety, Columbia Residential, and Columbia Health on student challenges.
Responds to residential emergencies, including medical transports and in-person wellness checks.
Tracks student cases and incidents in Maxient while maintaining strict confidentiality.
Serves on the GS Housing Committee and helps enforce housing policies with Columbia Residential.
Connects students to off-campus housing resources.
Plans, markets, and budgets for GS Residence Life events.
Mediates roommate conflicts and supports residents through conflict resolution.
Includes a university-provided apartment as a live-in position with weekly on-call duty.
Requires a bachelor's degree and three to five years of related experience in residence life, housing operations, or student affairs.
Prefers a master's degree in higher education administration, student personnel, or counseling.
Pays $70,000 per year.

Assistant Director of Residence Life & Housing Full Description

Position Summary

The Assistant Director of Residence Life & Housing reports directly to the Associate Director of Residence Life & Housing. Operating within the areas of Student Wellbeing and Residence Life within the School of General Studies (GS) Dean of Students Office, this role provides administrative, operational, and residential community development support for GS Housing. The Assistant Director plays a key role in managing daily housing operations as well as directly supervising a team of GS Resident Advisors (RAs) and serving as a primary point of contact for students navigating residential living concerns. Additionally, this role participates in the GS Administrator-on-Call rotation, providing critical after-hours crisis response and student support.

Responsibilities

Supervision & Student Staff Support

Directly supervise the GS Resident Advisor program, including the hiring, training, daily management, professional development, and evaluation of 8 Resident Advisors.
Evaluate the growth and efficacy of the Resident Advisor program to meet the expanding needs of GS students living in University housing.
Develop and implement training and leadership opportunities for the professional development of the residential life team.

Crisis Response & Wellness Support

Assist with case management for wellness-related issues, including student outreach, resource referral, and follow-up.
Collaborate closely with campus partners (GS Dean of Students Office colleagues, Columbia Public Safety, Columbia Residential, Center for Student Success and Intervention, Columbia Health, etc.) to address student challenges.
Participate in the 24-hour on-call rotating schedule as a member of the GS Admin-on-Call team.
Manage emergencies for GS residential students, including interfacing with Public Safety, assisting with medical transports, and conducting in-person residential wellness checks.
Maintain strict confidentiality and track student cases and incidents using Maxient.

Housing Operations

Serve as an active member of the GS Housing Committee and assist with GS Housing communication efforts.
Execute tasks and duties deriving from the Housing Committee's work.
Partner with Columbia Residential to interpret, explain, and enforce housing policies.
Develop resources and opportunities to connect GS students to off-campus housing options.

Community Development

Oversee planning, execution, and marketing of all events sponsored by GS Residence Life and the GS Resident Advisors.
Track budgets to ensure financial targets are met, collaborating closely with direct supervisor.
Provide direct support to individual residents through conflict resolution and roommate mediation.
Design innovative and creative strategies for meeting the diverse needs of the non-traditional GS residential community.
Collaborates closely with the GS Student Life Office on community building programs and initiatives.

Additional Responsibilities

Live-in position with a university-provided apartment included.
Requires 24-hour on-call availability to monitor student emergencies during the assigned on-call week. Needs to remain local to address issues at other times.
Travel beyond the local area needs to be approved in advance for proper coverage to be assigned.
Staffing school-wide events and evening/weekend events as needed.
Perform other duties as assigned by leadership.

Minimum Qualifications

Bachelor's degree and/or equivalent related experience required.
Minimum three to five years of related experience in Residence Life, Housing Operations, Student Affairs, or Customer Service.
Strong interpersonal and communication skills, with the ability to explain complex policies clearly and effectively to diverse audiences.
Strong organizational and time management skills, with the ability to prioritize and manage competing demands. Ability to work collaboratively with colleagues and campus partners to advocate and support students.
Willingness and flexibility to work occasional nights and/or weekend hours as needed and serve on-call as required.
Effective communicator and strong experience with public speaking.

Preferred Qualifications

Master's degree in Higher Education Administration, Student Personnel, Counseling, or a related field.
Experience in a student-facing advisory role, with responsibility for guiding individuals through complex processes or decisions.
Knowledge of FERPA, Title IX, Title VI, Clery Act, and other state and federal laws as they relate to residential life administration.
Experience working in a fast-paced, service-oriented environment with a focus on student or customer experience outcomes.
Previous supervisory, co-supervisory, or peer leadership experience.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.

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Assistant Director of Residence Life & Housing

Edtech.com's Summary

Assistant Director of Residence Life & Housing Full Description

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