University of the Pacific
Assistant Director of Student Academic Support Services
🇺🇸
Stockton, CA
🕑
Full-Time
💰
$70K - $72K
💻
Other
🗓️
February 6th, 2026
Edtech.com's Summary
University of the Pacific is hiring an Assistant Director of Student Academic Support Services. The role involves working directly with students to assess academic needs, connect them to support resources, oversee daily tutoring operations, support international students, integrate AI-driven academic tools, and collaborate with faculty and academic staff to enhance learning outcomes.
Highlights
- Assess student academic needs and connect them to tutoring, academic coaching, and library resources.
- Provide specialized academic support for international students.
- Supervise and train student tutors and academic support staff.
- Implement and evaluate AI-assisted academic support tools.
- Collaborate with faculty and academic units to align support services with courses and programs.
- Analyze data on student usage and satisfaction to improve support programs.
- Organize workshops, outreach activities, and events promoting academic success.
- Promote equity, inclusion, and culturally responsive support practices.
- Required qualifications include a Bachelor's degree and two years of higher education experience in academic support, advising, or student success.
- Preferred skills include experience with student success tools (DegreeWorks, Ellucian Advise), technology integration, strong communication, supervisory experience, and commitment to diversity and inclusion.
- Compensation range is $70,304 to $72,000 per year.
Assistant Director of Student Academic Support Services Full Description
Assistant Director of Student Academic Support Services
Posting Details
Position Information
Job Title | Assistant Director of Student Academic Support Services
Union Level |
Department | Library - Administration
Campus | Stockton
Posting Number | 201304241P
Full or Part Time | Full Time
Number of Months | 12
Work Schedule |
Position End Date |
Open Date | 02/04/2026
Close Date | 02/11/2026
Open Until Filled | No
Special Instructions to Applicants | For Applicants Seeking Job Opportunities within the University
Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
External: External applicants will be considered on the sixth (6) business day of the posting period.
Sponsorship | This position is not eligible for a visa sponsorship now or in the future.
Union Level |
Department | Library - Administration
Campus | Stockton
Posting Number | 201304241P
Full or Part Time | Full Time
Number of Months | 12
Work Schedule |
Position End Date |
Open Date | 02/04/2026
Close Date | 02/11/2026
Open Until Filled | No
Special Instructions to Applicants | For Applicants Seeking Job Opportunities within the University
Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
External: External applicants will be considered on the sixth (6) business day of the posting period.
Sponsorship | This position is not eligible for a visa sponsorship now or in the future.
Position Summary Information
Primary Purpose | The Assistant Director of Student Academic Support Services supports the University of the Pacific’s mission to foster student success through responsive, adaptive, and inclusive academic services. This role works directly with students to identify their academic needs, connect them to appropriate support resources, and collaborate with faculty, academic coaches, and schools to enhance student learning. The Assistant Director oversees daily tutoring operations, supports international students’ academic needs, integrates emerging tools such as AI-driven academic support, and ensures students have access to a wide range of library, digital, and campus resources.
Essential Functions | Meet with students to assess academic needs and connect them to appropriate services, including tutoring, academic coaches, online learning platforms, and library resources. Provide specialized support for international students, helping them navigate academic expectations and succeed in a U.S. higher education context. Supervise and train student tutors and academic support staff; ensure high-quality delivery of services. Explore, implement, and evaluate AI-assisted tools that enhance academic support and provide students with on-demand, personalized learning resources. Work collaboratively with faculty and schools to align student support services with course and program needs. Support continuous improvement by gathering and analyzing data on student usage, outcomes, and satisfaction; adjust programs as needed. Assist in planning workshops, outreach activities, and events that promote academic success across diverse student populations. Embrace flexibility and innovation in a rapidly changing academic environment, adapting services to meet evolving student needs. Promote equity and inclusion through culturally responsive support practices.
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications | Bachelor’s degree Two (2) years of professional experience in academic support, advising, or student success within a higher education setting.
Preferred Qualifications | Experience with student success tools such as DegreeWorks and Ellucian Advise. Experience supporting international students or multilingual learners. Ability to integrate technology and AI solutions into student services. Strong communication and interpersonal skills for working directly with students and collaborating with faculty and staff. Supervisory and training experience with student employees or academic support staff. Demonstrated commitment to equity, inclusion, and culturally responsive practices. Organizational skills to manage multiple programs and student needs simultaneously. Ability to adapt quickly to emerging trends and evolving student support models. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements | The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Frequent standing, walking, bending, stooping and reaching. Constant verbal and written communication.
Work Environment:Work is primarily performed in a standard office environment with the use of a computer, phone and other office equipment.Work Schedule:Work performed during standard business hours.Travel & Other:May require working non-traditional hours and travel.
Valid driver’s license required. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University and its insurance carrier reserve the right to exclude applicants based on their driving record.
Hiring Range | $70,304 - $72,000 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement | All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
Anti-Discrimination/EEO Policy Statement | University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.
Essential Functions | Meet with students to assess academic needs and connect them to appropriate services, including tutoring, academic coaches, online learning platforms, and library resources. Provide specialized support for international students, helping them navigate academic expectations and succeed in a U.S. higher education context. Supervise and train student tutors and academic support staff; ensure high-quality delivery of services. Explore, implement, and evaluate AI-assisted tools that enhance academic support and provide students with on-demand, personalized learning resources. Work collaboratively with faculty and schools to align student support services with course and program needs. Support continuous improvement by gathering and analyzing data on student usage, outcomes, and satisfaction; adjust programs as needed. Assist in planning workshops, outreach activities, and events that promote academic success across diverse student populations. Embrace flexibility and innovation in a rapidly changing academic environment, adapting services to meet evolving student needs. Promote equity and inclusion through culturally responsive support practices.
University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications | Bachelor’s degree Two (2) years of professional experience in academic support, advising, or student success within a higher education setting.
Preferred Qualifications | Experience with student success tools such as DegreeWorks and Ellucian Advise. Experience supporting international students or multilingual learners. Ability to integrate technology and AI solutions into student services. Strong communication and interpersonal skills for working directly with students and collaborating with faculty and staff. Supervisory and training experience with student employees or academic support staff. Demonstrated commitment to equity, inclusion, and culturally responsive practices. Organizational skills to manage multiple programs and student needs simultaneously. Ability to adapt quickly to emerging trends and evolving student support models. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements | The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires extended periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Frequent standing, walking, bending, stooping and reaching. Constant verbal and written communication.
Work Environment:Work is primarily performed in a standard office environment with the use of a computer, phone and other office equipment.Work Schedule:Work performed during standard business hours.Travel & Other:May require working non-traditional hours and travel.
Valid driver’s license required. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University and its insurance carrier reserve the right to exclude applicants based on their driving record.
Hiring Range | $70,304 - $72,000 per year. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate's qualifications, internal equity, as well as market and organizational considerations when extending an offer.
Background Check Statement | All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.
AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
Anti-Discrimination/EEO Policy Statement | University of the Pacific is an equal opportunity employer dedicated to workforce diversity across backgrounds, experiences, and viewpoints. Pacific does not unlawfully discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability, or other legally protected characteristics or combination of such characteristics. While we strive to attract a broad and representative pool of candidates, all hiring decisions are made based on merit, selecting the most qualified individual for each position.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A "Yes" response would be considered disqualifying. Please answer the following question accordingly: Are you currently excluded from participation in federal programs (including Medicare, Medicaid, or any other federal healthcare program)?
- Yes
- No
- * Pacific participates in federal healthcare programs. As such, a required part of the hiring process is to verify that potential employees have not been excluded from participating in federal programs for mandatory exclusions (including for fraud, controlled substances crimes, patient abuse or neglect, or other program-related crimes) or for other permissive exclusions by the Office of Inspector General. A "Yes" response would be considered disqualifying. Please answer the following question accordingly: Have you received notice that you are under review for possible exclusion from any federal programs (including Medicare, Medicaid, or any other federal healthcare program)?
- Yes
- No
- * Do you have a Bachelor's degree?
- Yes
- No
- * Do you have two (2) years of professional experience in academic support, advising, or student success within a higher education setting?
- Yes
- No
- * How did you hear about this employment opportunity?
- CSHP Job Posting
- ACCP Job Posting
- Personal Referral
- Pacific Website
- Other
Applicant Documents
Required Documents
- Resume
- Cover Letter/Letter of Application
Optional Documents
- Other Document
- Other Document 2
- Other Document 3
University of the Pacific / 3601 Pacific Ave, Stockton, CA 95211
human_resources@pacific.edu human_resources@pacific.edu / 209.946.2124
human_resources@pacific.edu human_resources@pacific.edu / 209.946.2124
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