Edtech.com's Summary

New York University is hiring an Assistant Director of Student Success and Retention to support diverse student populations at the School of Professional Studies. The role involves developing and assessing student success initiatives, providing coaching and retention support, and collaborating with academic and administrative departments to enhance student engagement and persistence.

Highlights

Develop, implement, and assess student success initiatives targeting undergraduate, graduate, transfer, adult, online, and international students.
Provide coaching and retention support for students facing academic, financial, or personal challenges.
Collaborate with Academic Advising, Academic Affairs, Enrollment Management, and academic departments to design outreach and interventions.
Use student success software such as Starfish/NYU Connect, Stellic, and CRM tools for data analysis and intervention planning.
Required education: Bachelor's degree; Master's degree in Higher Education, Counseling, or related field preferred.
Minimum of 3 years of experience in student success, advising, case management, or retention initiatives, with experience supporting non-traditional and international students.
Strong interpersonal, coaching, data analysis, communication, collaboration, and organizational skills are essential.
Annual base salary range from $70,000 to $87,272.73 as per NYC's Pay Transparency Act.
Serves School of Professional Studies students including international and online populations with a focus on academic achievement, wellness, and engagement.

Assistant Director of Student Success and Retention Full Description

Position Summary:

The Office of Student Affairs at the NYU School of Professional Studies (SPS) is seeking an Assistant Director of Student Success and Retention who will play a critical role in supporting undergraduate, graduate, transfer, adult, online, and international student retention at NYU SPS. The Assistant Director develops, implements, and assesses student success initiatives that promote academic achievement, wellness, and engagement. This position serves as a student success coach and retention specialist, supporting students experiencing academic difficulty, financial hardship, personal concerns, or other challenges that affect persistence. The Assistant Director partners closely with Academic Advising, Academic Affairs, Enrollment Management, the Student Success Case Manager, and academic departments to design proactive outreach, build interventions, and execute programs to enhance first- and second-year student experiences, support SPS’s large international and growing online student populations, and promote holistic student flourishing throughout the student lifecycle.

Qualifications:

Required Education:
Bachelor's Degree

Preferred Education:
Master's Degree in Higher Education, Counseling, Student Affairs, or related field preferred.

Required Experience:
3+ years Experience in student success, advising, case management, retention initiatives, or student affairs within a higher education setting. Experience supporting non-traditional, adult, and/or international student populations. Demonstrated experience using student success software (e.g., Starfish/NYU Connect, Stellic, CRM tools) and interpreting data to inform interventions.

Required Skills, Knowledge and Abilities:
Strong interpersonal and coaching skills with the ability to support students facing academic and personal challenges. Ability to analyze data, identify trends, and translate insights into actionable student success initiatives. Excellent written and verbal communication skills, including comfort with high-volume outreach. Ability to collaborate effectively with academic departments, advisors, administrators, and faculty. Strong organizational skills and ability to manage multiple projects and deadlines.

Preferred Skills, Knowledge and Abilities:
Strong grasp or experience in student success research and its application to the student experience. Additional Information:

In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $87,272.73. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

Since 1934, the NYU School of Professional Studies (NYU SPS) has been a deeply respected institution of higher education that is grounded in applied learning. From its early years, training returning World War II veterans to fulfill the nation’s urgent need for skilled technical workers, it has evolved into a professional education powerhouse that offers 20 graduate degrees, 14 bachelor’s degrees for undergraduate students, four associate’s degrees, and a plethora of continuing education courses and credentials.

NYU SPS is a thought leader, and serves as an incubator for new ideas in industries that are constantly changing. We prepare students for in-demand jobs in fields including real estate, hospitality and tourism; global affairs; global sports management; publishing; marketing and public relations; project management; executive coaching and organizational consulting, human capital management; information technology, management and systems; translation; publishing and professional writing. NYU SPS is focused on building skills that open doors to opportunities in emerging fields and global markets. NYU SPS faculty members are leading experts in their areas of discipline, with a hands-on approach that encourages students to push beyond their limits and to break new ground.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.

Original Job Description

Position Summary:

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

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Assistant Director of Student Success and Retention

Edtech.com's Summary

Assistant Director of Student Success and Retention Full Description

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