Assistant Director, Quality Control and Customer Service

🇺🇸 Kingston, RI

🕑 Full-Time

💰 $85K - $105K

💻 Customer Support

🗓️ June 2nd, 2025

Edtech.com's Summary

University of Rhode Island is hiring an Assistant Director, Quality Control and Customer Service. The role involves planning and administering quality control programs for Facilities Operations to maintain quality standards in maintenance, management, and operational services. The position also requires the investigation and detailed response to customer complaints, aiming to prevent defects, identify unsatisfactory trends, and correct issues affecting service delivery.

Highlights

Monitor and evaluate facilities services performance and document results.
Conduct quality assurance inspections and initiate corrective actions.
Develop surveillance techniques based on operational needs.
Ensure compliance with Service Level Agreements (SLA).
Use Microsoft Office Suite for documentation and reporting.
Salary range: $85,000 - $105,000.
Bachelor's degree and 5 years of experience in a related field required.
Preferred qualifications include a Master's degree and experience in a Higher Education setting.