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Appalachian State University logo

Appalachian State University

Assistant Director, School Certifying Official

🇺🇸 Boone, NC 🕑 Full-Time 💰 $48K - $49K 💻 Other 🗓️ March 2nd, 2026
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Edtech.com's Summary

Appalachian State University is hiring an Assistant Director, School Certifying Official. This role involves managing and certifying VA education benefits for military-connected students, acting as a liaison with the Department of Veteran Affairs, assisting students with benefit applications, and collaborating with campus partners and staff to support student veterans.

Highlights
  • Serve as liaison between the Department of Veteran Affairs and military-connected students using VA education benefits.
  • Assist students in applying for VA education benefits and certify their eligibility each term.
  • Monitor Post-9/11 GI Bill student usage and properly certify tuition and fee payments to VA.
  • Coordinate and supervise staff supporting the benefits certification process.
  • Audit payments received from VA and assist with processing debt letters.
  • Support the Student Veteran Services Center and participate on the Military Affairs Committee.
  • Maintain electronic records for at least three years after student attendance ends.
  • Stay updated on current VA regulations and participate in required VA training.
  • Assist with outreach and recruitment of military affiliated students alongside the Office of Admissions.
  • Requires a bachelor's degree, one year administrative experience in higher education with public contact, and strong communication skills; VA benefits experience and knowledge of automated financial aid systems are preferred.
  • Salary range is $48,204 – $49,400 annually.

Assistant Director, School Certifying Official Full Description

Assistant Director, School Certifying Official Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the 
Apply for this Job link/button. If you would like to bookmark this position for later review, click on the Bookmark this Posting link. If you would like to print a copy of this position for your records, click on the Print Preview link. 
Please see Special Instructions for more details.

Please attach required documents:
  • Cover Letter
  • Resume
List a minimum of 3 professional references in the application or attach a List of References with Contact Information
Posting Details
 Request to Recruit 
Position Title  | Assistant Director, School Certifying Official
Location  | Boone, NC
Faculty Rank  | No
Provide Rank  |
Position Number  | 096551
Department  | Office of the Dean of Students - 345000
 Position Summary Information 

Primary Purpose   
Military Affiliated Services reports to the Office of the Dean of Students (ODOS) and is part of the ODOS team.

The mission of Military Affiliated Services is to promote and facilitate a seamless transition for veterans from military life to academic life and to support the academic success of student veterans and military affiliated students through collaboration with campus partners while using best practices.

The primary purpose of the Assistant Director, School Certifying Official (SCO) position is to assist military-connected students, prospective students, and staff with administrative needs tied to Veteran Affairs (VA) education benefits. The SCO will evaluate and process Department of Veterans Affairs education benefits, verify student benefit eligibility, assist students through the benefit application process, and update benefit information on a continuous basis. This position will coordinate with additional staff to ensure processes are completed in a timely manner and will engage in all required VA training requirements.
Minimum Qualifications  | A Bachelor’s degree is required from an accredited college or university, as well as one year of general administrative experience involving public contact in a higher education setting or equivalent. Experience showing strong customer service skills, as well as excellent oral and written communication skills, are required.

License/Certification Required  |
Preferred Qualifications  | Prefer at least one year of VA benefit processing experience or equivalent. Knowledge of SCO reporting procedures and standards is preferred. Master’s degree preferred, especially in a related area such as higher education administration/leadership. Experience with automated financial aid delivery systems (Banner/FAMS/SCT) is desirable, as is familiarity with report writing tools, such as BRIO, PL/SQL, or Web Focus. A highly organized individual with work experience showing the ability multitask and who is detail oriented is extremely desirable.

Essential Duties and Responsibilities  | Responsibilities of the position include, and are not limited to the following:
Act as liaison between the Department of Veteran Affairs and Appalachian’s Military Connected Students who are utilizing VA education benefits. Assist students who are eligible for education benefits in applying through the Department of Veteran Affairs. Keep VA informed of the enrollment status of students receiving VA education benefits. Certify students receiving VA education benefits each term. Monitor use by Post-9/11 GI Bill students and be able to differentiate between tuition/fee payments to properly certify to VA. Coordinate/supervise other staff that support the certification process. Along with other duties as assigned. Assist Student Accounts Department to identify students who are eligible for VA education benefits. Audit and monitor payments received by the VA and assist with the processing of debt letters. Assist in the Student Veteran Services Center and on the Military Affairs Committee (MAC). Apprise supervisors of any internal problems which may affect service to VA students. Maintain records for at least three years following the student’s last date of attendance and ensure records are filed electronically. Keep up to date on current VA rules, benefits, and participate in VA trainings. Ensure that VA students are aware of their responsibility to the school; attendance/registration Maintain an environment that is welcoming to all students and staff. Successful candidates will demonstrate leadership and innovation in recruiting and serving students in respectful, sensitive, and understanding ways. Other duties and responsibilities as assigned. 
In partnership with the Office of Admissions: Assist in the development and execution of the outreach and recruitment of military affiliated students, which includes active duty service members, National Guard and Reservists, veterans and military dependents. Responsible for some in-person attendance at recruiting, engagement, and yield events each year.

Type of Position  | Full Time Position
Staff/Non-Faculty  | Staff/Non-Faculty
VISA Sponsorship?  | VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S.
Appointment Type  | 1.0
Work Schedule/Hours  | Mon-­Fri, 8:00am ­-5:00 pm; some night and weekend work required.
Number of Hours Per Week  | 40
Number of Months Per Year  | 12
Mandatory Staff  | No
Suggested Salary Range  | $48,204 – $49,400
Physical Demands of Position  | Typical physical demands of professional position within university office area.
 Posting Details Information 
Posting Date  | 02/17/2026
Closing Date  |
Open Until Filled  | Yes
Evaluation of Applications Begins  | 03/01/2026
Proposed Date of Hire  |
Special Instructions to Applicants  | Please attach required documents: Cover Letter Resume  List a minimum of 3 professional references in the application or attach a List of References with Contact Information
Search Chair Name  | Traci Royster
Search Chair Email  | roystertd@appstate.edu
Quick Link  | https://appstate.peopleadmin.com/postings/53328
Posting Number  | 201501729P
Supplemental Questions
Required fields are indicated with an asterisk (*).

Applicant Documents
Required Documents
  1. Resume
  2. Cover Letter / Letter of Interest
Optional Documents
  1. List of References with Contact Information
Contact Us:
Office of Human Resources
330 University Hall Dr.
Boone, NC 28608
Phone: 828-262-3187
Fax: 828-262-6489

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