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Columbia University
Assistant Director, Technical Services
Higher Ed
Edtech.com's Summary
Columbia University is hiring a Assistant Director, Technical Services to lead the audio/visual and technical services operation behind the university’s events and conference spaces. The role directs technical support for venues including Lerner Hall, Faculty House, and Low Library, and develops solutions that improve customer service delivery and information processing.
Highlights
- Create and maintain the technical staffing schedule for events, student activities, and conference services.
- Manage call-outs and secure contractors and casual technicians when coverage is needed.
- Lead the Technical Services Management Team supporting Lerner Hall, Faculty House, Low Library, and outdoor space.
- Establish procedures and standards for operating and maintaining Lerner Hall’s audio/visual and theatrical sound and light equipment.
- Direct support and maintenance of existing equipment and the development of new technical solutions.
- Put internal controls in place so assets are protected and expenses stay controlled.
- Collaborate with the UEM management team on the one stop shopping initiative.
- Build relationships with staff, campus departments, student organizations, and the general public.
- Bachelor’s degree or equivalent and at least five years of related experience.
- Salary range of $100,000 - $110,000 for a regular, 35-hours-per-week Officer of Administration role.
Assistant Director, Technical Services Full Description
Position Summary
The Assistant Director will provide operational and administrative leadership for all elements of the technical/audio visual services to ensure a customer focused service delivery. Directs the technical services support for Lerner Hall, Faculty House, Low Library, Outdoor Space, and other University buildings. The Assistant Director of Technical Services is responsible for identifying, creating and implementing solutions to improve interdepartmental communications, customer service delivery, and information processing.
Responsibilities
- Creates and maintains the tech Schedule to ensure comprehensive staffing for all events, students and conference services – managing call outs and securing contractors and casual techs where necessary.
- Leads the Technical Services Management Team support for Lerner Hall, Faculty House, Low Library, Outdoor Space, and other University buildings.
- Establishes procedures, standards, and practices for the operation and maintenance of Lerner Hall’s complex technical inventory of audio/visual equipment and theatrical sound and light equipment to ensure a customer focused service delivery of services.
- Provides department-wide direction in all areas of technical services including the support and maintenance of existing equipment and the development of new technical solutions.
- Creates and implements standardized procedures to ensure that assets are protected, expenses are controlled, and the technical support functions operate efficiently, effectively, and with proper internal controls.
- Collaborates with other members of the UEM management team to develop and implement the one stop shopping initiative.
- Interacts effectively and diplomatically with the University community including staff, management, campus departments, student organizations, and the general public. Develops relationships with people from public areas of the University to maintain a customer friendly environment.
- Special projects, continuous improvement initiatives, and other duties as assigned.
Minimum Qualifications
Bachelor’s degree and/or its equivalent required. A minimum of five years of related experience required.
Job Details
Job Type: Officer of Administration
Regular/Temporary: Regular
Hours Per Week: 35
Grade: 13
Salary Range: $100,000 - $110,000
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.
Equal Opportunity Employer / Disability / Veteran
Columbia University is committed to the hiring of qualified local residents.
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