Assistant Director, Training

Assistant Director, Training

Job #  | 042212
Department Code  | 23623-1009
Department  | Enrollment Management
Job Title  | Assistant Director, Training
Location  | Syracuse, NY
Pay Range  | $62,400
Pay Determination  | Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level  | S5
FLSA Status  | Exempt
Hours  | Standard University business hours.

8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type  | Full-time
Campus  | Syracuse, NY
Unionized Position Code  | Not Applicable

Job Description  | Reporting to the Financial Aid Compliance Officer, the primary responsibilities of the Assistant Director of FA Training include improving the overall knowledge as well as enhancing ongoing learning within the FA team. The position will be responsible for new hire onboarding, ongoing financial aid staff training, and quality assurance observations and evaluations. The position will partner with the financial aid leadership team to develop FA training programs and determine developmental needs to drive training initiatives and solutions for FA staff that focus on compliance, efficiency, and customer service.

Education and Experience  | Bachelors degree required. Masters degree preferred. Three (3) plus years of financial aid experience and/or staff training experience required. Experience in regulatory staff training preferred.

Skills and Knowledge  | Must have a passion for excellent customer service and student success. Comprehensive knowledge of federal and state financial aid programs and regulations is essential. Experience analyzing and awarding financial aid in compliance with federal, state and institutional regulations and policies. Excellent training/teaching skills. Excellent written and verbal communication skills and presentation skills with the ability to lead, influence, and inspire colleagues and cross-functional teams. An ability to understand the importance of financial aid in recruitment and retention to achieve the strategic goals of the University. Working knowledge of a variety of computer software systems, including Microsoft, Word, Excel, Outlook, etc. Understanding of computerized information systems (preferable Oracle/PeopleSoft) and imaging systems. Ability to work independently; organize and prioritize work and meet deadlines in a fast-paced and ever-changing environment; coordinate and monitor complex projects and activities. Must be able to work well with all levels of employees, be flexible in nature, have sound judgement with an open and collaborative style that encourages teamwork and cooperation beyond the immediate team to the broader organization. Must demonstrate a commitment to on-going professional development.

Responsibilities  | Develop annual continuing staff training plans for each position type in the office utilizing FSA, NASFAA, College Board, Linkedln Learning, university, and other professional sources. Collaborate with management on employees’ progress through the plan during the year and ensure that these trainings are represented in each employees’ Performance Partnership Review. Develop First Year Training Plan for each position type in the office utilizing FSA, NASFAA, College Board, Linkedln Learning, university, and other professional sources. Collaborate with management on employees’ progress through the plan during their first year in a position. Work in collaboration with management and new staff on employees’ progress through the 30/60/90 plans and provide additional resources if needed. Develop, manage, and evaluate First Week Onboarding training plan for new staff. Assist Compliance Officer in developing, conducting and evaluating regularly scheduled financial aid compliance training programs and materials such as financial aid fundamentals, changes to federal and state regulations, and changes to or reminders/refreshers of office procedure. Assist Compliance Officer in conducting regular assessment activities to ensure mastery of required knowledge and skills for existing and new staff. This includes quality control reviews on R2T4s and Verification. Work in collaboration with management to address individual staff deficiencies and work with the employee individually to improve productivity. Develop and deliver customer service training to support contact strategies for FA counselors. Conduct secondary oversight of the initial verification process completed by the Needs Analysis/Application Review team. Leverage insights gathered during the review to develop targeted training programs for staff and to support internal audit activities within the area. Assist Compliance Officer in evaluating and updating the Financial Aid Online Resource Manual (Policy and Procedures Manual) to ensure that Title IV compliance requirements are represented, accurate, and tied directly to procedure. Update and manage Online Resource Manual to ensure that procedures are clear, concise, and understandable to a variety of staff at various levels. Other duties as assigned.

Physical Requirements  | Not Applicable
Tools/Equipment  | Not Applicable
Application Instructions  | In addition to completing an online application, please attach a resume and cover letter.

About Syracuse University  | Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area  | Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

EEO Statement  | Syracuse University is an equal-opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Commitment to Supporting and Hiring Veterans  | Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Commitment to a Respectful and Welcoming Community  | Syracuse University fosters a welcoming learning environment where students, faculty, administrators, staff, curriculum, social activities, governance, and all aspects of campus life reflect a broad range of perspectives and experiences. The University community values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to engage with and appreciate the richness of backgrounds, beliefs, and experiences that shape our society. To achieve this, we strive to cultivate a community that respects and encourages open dialogue, understanding, and mutual respect.

Quick Link  | https://www.sujobopps.com/postings/110778
Job Posting Date  | 08/29/2025
Application Deadline  |
Full Consideration By  |
Job Category  | Staff
Message to Applicants  | 

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