Assistant Manager of Quality Assurance and Customer Service

🇺🇸 New Brunswick, New Jersey 🕑 Full-Time 💰 $68K - $101K 💻 Quality Assurance 🗓️ August 27th, 2026

Edtech.com's Summary

Rutgers University is hiring an Assistant Manager of Quality Assurance and Customer Service. The role supports management and oversight of customer service, quality assurance, and issue resolution for Parking Operations across all Rutgers campuses, while collaborating with multiple teams to enhance processes and customer experience.

Highlights

Develop, implement, and maintain customer service standards and quality assurance processes.
Supervise, mentor, and develop customer service and support staff; monitor operational metrics.
Coordinate resolution of escalated parking-related inquiries.
Collaborate with operational, finance, enforcement, and IT teams to improve services.
Administer and oversee ServiceNow operations, workflows, and reporting.
Proficient in Microsoft Office suite; experience with ServiceNow preferred.
Requires a bachelor's degree plus 2 years' experience in university, municipal, or related operational settings.
Salary range: $68,278.48 to $100,509.48 with compensation based on qualifications and market benchmarks.
Works within the Transportation Services Department under Institutional Planning & Operations.
Full-time, exempt position with a standard 37.5-hour workweek; fully on-site work arrangement required.